1st Line Support Engineer, Cardiff

  • Location: Cardiff
  • Duration: Ongoing
  • Salary: £18,000 - £22,000
  • Start date: Immediate
  • Job Type: Permanent
  • Sector: IT & Web Support
  • Posted:

Job Description

We are looking for an experienced 1st line support technician with at least a year’s experience in an IT support role.

Job Specification

As a 1st Line Support Engineer you will be responsible for:

Providing 1st Line support to users via phone, email and remote sessions as part of a shift rotation (between 7am and 5.30pm)

  • Evaluate, assign and maintain 1st line support tickets correctly and respond within the agreed SLA period
  • Take ownership of tickets and try to see issues through to conclusion
  • Escalate issues in line with guidance
  • Document procedures/processes and contribute to the helpdesk knowledgebase
  • Proactively monitor systems for any issues affecting Business as usual operations

From a technology perspective you should have exposure to most of the following:

· Windows 10

  • Windows Server 2012 upwards
  • Active Directory admin
  • Microsoft Office 365
  • Azure O365 Admin
  • O365 e-mail/Teams/MFA
  • Hypervisor technologies (VMware/Hyper-V)
  • TCP/IP, Routing, VPN setup and troubleshooting
  • VOIP phone system

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Join the team

Even if a vacancy isn't listed here we are always keen to hear from professionals throughout the UK who may suit our business needs.

Apply online now