Job Description

We’re looking for compassionate and caring problem solvers to join our wonderful team in Cardiff as a Care Co-ordinator. No two days are the same! You’ll play a key role in the recruitment and coordination of carers and support our service users with their needs.

This is a varied role, where you’ve got the opportunity to showcase your skills and abilities in a rewarding and fast-paced environment.
Job Specification:

• Your organisation skills will be used every day to plan and schedule rotas, making sure there’s cover provided and our clients receive a great service
• Gain a deep understanding of what our clients need and how we can deliver a consistently high level of service
• Conducting supervisions and staff appraisals
• Handling objections and challenges with confidence and providing effective solutions
• Spreading the word on what ND Care & Support can offer, by attending community events
• Working closely with our clients, maintaining a great understanding of their needs
• Updating all systems with accuracy
• You’ll be experienced in recruiting, vetting and training new carers
• Providing a quick response to new carer applications
• Creating and maintaining a pipeline of carers and making frequent contact with them to understand their availability for work
• You’ll be fully flexible, with the ability to participate in our on-call rota as and when required

What we do offer?

• A base salary of £20,000 – £24,000 per annum (depending on your experience)
• Additional Commission pay.
• Birthday day off!
• Health cash back scheme
• Access to Employee Assistance programme
• Development opportunities
• 25 days holiday (with the opportunity to buy more)
• Uncapped Commission
• Christmas savings scheme

What is needed for the role?

• QCF Level 3 (Ideally)
• Ideally you will have experience as a Care Co-ordinator
• People management or team leading experience
• A full UK driving licence
• Excellent IT skills
• Understanding of Microsoft Outlook and Excel
• Staff Plan / PASS system experience would be advantageous
• Flexibility to participate in on-call rotas when required