Care Co-Ordinator – Care & Support

  • Location: Cross Hands
  • Duration: Permanent
  • Salary: £20,000 per annum
  • Start date: To be confirmed
  • Job Type: Permanent
  • Sector: Care & Support
  • Posted:

Job Description

New Directions is a group of companies offering specialist recruitment and training services to key employment sectors. We are:

  • A market leader
  • Accredited Gold employer with the Investors in People
  • Winner of ‘Innovation and Excellence” Award at the Corporate Live Wire Awards 2019
  • Winner of ‘Best Professional Services Company’ – The Cardiff Life Awards 2018

An exciting opportunity has arisen for a Care Co-Ordinator to join our small and dynamic ND Care and Support team in our Cross Hands branch. The successful candidate will be responsible for providing excellent quality care and support service to vulnerable adults and children, both at home and in the wider community.

Key Accountabilities:

  • Work within the policies and procedures of ND Care and Support, paying special attention to the policies which promote a safe working environment for all
  • Contribute to the overall success of the department by contributing and attending team meetings, etc.
  • Ensure records are maintained to a high standard and meet compliance needs
  • Utilise the brokerage service to maximise business opportunities
  • Ensure service delivery plans are established with any associated personal care plans prior to new service delivery
  • Ensure appropriate risk assessments are developed and implemented
  • Review and spot check any package to ensure compliance with the care standards
  • Ensure appropriate inductions are arranged for new services
  • Ensure regular contact is maintained with service users and/or their representatives
  • Attend review meetings as and when requested
  • Ensure concerns regarding vulnerable adults and children are reported without delay
  • Ensure staff receive appropriate support, management, supervision and appraisal
  • Ensure staff have appropriate skills/training to meet service user needs
  • Ensure records are maintained and up-to-date
  • Ensure staff follow service delivery plans and risk assessments
  • Contribute to the Quality Assurance process by regularly seeking feedback from staff
  • Attend networking events to increase own knowledge of the sector and identify future trends
  • Contribute toward the Inspection process and local authority monitoring
  • Participate in the out-of-hour’s service on a rota basis
  • Take responsibility for regular recruitment activity ensuring adequate service levels
  • Address poor performance including unacceptable absence following company disciplinary policy
  • Ensure ECM system is utilised and monitored appropriately
  • Organise and facilitate quarterly care staff team meetings
  • Ensure efficient and effective rota management eliminating unnecessary travel and waiting time
  • Participate on a rota basis facilitating our out-of-hours service

Person Specification:

The successful candidate will have a minimum of 2 years previous experience working as a senior care worker, ideally in domiciliary/homecare and hold a QCF level 3 or equivalent.  The individual will ideally live in the local area and own transport is essential.  Further skills include:

  • Strong organisational skills
  • Must be flexible as and when required of this role
  • Strong Communicator
  • Confident decision maker


  • Health cash-back scheme, where you can obtain money back for things such as dental and optical costs
  • 25 days holiday, increasing to 27 after 2 years’ service, plus the opportunity to buy up to five more
  • The opportunity to pay into our Christmas savings scheme with 3% interest
  • Refer a friend scheme, where we offer between £250 and £500 for each successful referral into the business

We are fully committed to the protection of children and vulnerable adults. All applicants must undertake a full enhanced DBS (formerly CRB) check.

Please contact New Directions Holdings Ltd, branch, for more information on this job vacancy, on or click Apply Now to enquire about this job vacancy.

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