New Directions Holdings Ltd

Recruitment & Training Provider

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Job Description

New Directions is a group of companies offering specialist recruitment and training services to key employment sectors. We are:

  • A market leader
  • Accredited Gold employer with the Investors in People
  • IRP ‘Best Company to Work for 2016’
  • Winner of ‘Best Recruitment and Training Services – Wales’ – Business Excellence Awards 2016

New Directions Holdings is seeking a highly motivated and enthusiastic Compliance Officer, for a temporary 6 month contract. If you feel you have the skills required, are up for a challenge and desire an exciting new opportunity please apply!

Your responsibilities will include:

The remit of your role will depend on the sector within the organisation. As a compliance professional, you’ll need to:

    • Sound knowledge of compliance and quality assurance requirements for given sector of recruitment
    • Check and understand all eligibility and ID documentation, professional qualifications/memberships etc. Chase and obtain references, DBS information and documentation
    • Conduct audits on applicant files, ensuring compliance with set standards
    • Safeguard the organisation by conducting risk and suitability assessments on candidate applications
    • Develop and offer solution based advised on any compliance issues
    • Responsibility for ensuring the compliance and quality assurance process is followed for given sector
    • Adhere to guidelines set by any relevant regulatory bodies
    • Build positive relationships with all customers, striving to provide excellent customer service at all times
    • Provide training to new starters on internal procedures
    • Work to the department’s professional standards on any ad hoc projects


Experience/attributes required

  • Holds excellent transferable compliance, quality assurance, auditing or vetting skills; alternatively proven and advanced administrative skills
  • Communication – Excellent communication skills, verbal and numerate. Has the ability to adapt style to meet audience
  • Customer Service – Excellent customer service skills and ability to build quality relationships with customers
  • Time Management – Sound time management skills, pro-active with managing workload in order to meet deadlines and able to work under pressure
  • Attention to detail – An eye for detail and thorough auditing skills
  • Innovative approach to work, applies divergent thinking and values LEAN concepts to strive for efficiency
  • Results driven – Willingly tackles demanding tasks. Strives for excellent results and high quality standards
  • Resourceful – Ability to use initiative, apply sound judgement without referring to others
  • IT literate – Good working knowledge of Microsoft Office. Ability to pick up new systems and processes easily and confidently


  • City centre location in Cardiff
  • Health cash-back scheme, where you can obtain money back for things such as dental and optical costs
  • 25 days holiday, increasing to 27 after 2 years’ service, plus the opportunity to buy up to ten more.
  • The opportunity to pay into our Christmas savings scheme with 3% interest
  • Refer a friend scheme, where we offer between £250 and £500 for each successful referral into the business

“I admire Compliance’s professional and organised manner” – quote from 2015 Employee Survey

Due to the high volume of applications we receive we are unable to contact each applicant individually. If we do not contact you within seven days of your application being submitted you have not been successful on this occasion. New Directions maintains a database of prospective candidates. If you are unsuccessful in your application for this role we will keep your details on file for a period of 6 months and contact you should a suitable vacancy arise. If you do not consent to this, please indicate on your covering letter.

New Directions is committed to equal opportunities and will be happy to make any reasonable adjustments to candidates interviewing with us.


Please contact New Directions Holdings Ltd for more information on this job vacancy, on 029 2039 0150, or use our form below to enquire about this job vacancy.

Last modified: 16th November 2018

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