Job Vacancies

Business Assurance Coordinator, Cardiff

  • Location: Cardiff
  • Salary: £28500 - 32500 per annum
  • Start date: To be confirmed
  • Job Type: Permanent
  • Sector: Employability & Training
  • Posted:

Job Description

Job Description

Title: Business Assurance Coordinator

Summary/Purpose: To an effective integrated management system which is being maintained and developed.

To ensure the integrated management system meets the requirements of external standards and the company’s contractual, legislative, and regulatory obligations.

Reporting to: Business Improvement Manager


  • Delivering internal audits and reviews of processes and practices to monitor compliance with external standards, contractual, legislative, and regulatory requirements.
  • Delivering observational audits of Adviser provision in practice to ensure customer satisfaction and performance targets are being achieved.
  • Planning audits and producing clear and concise audit reports in line with external standard requirements and contractual timescales.
  • Identifying, documenting, and communicating continual improvement areas arising from audit activities.
  • Planning and assisting in an annual self-assessment process and participating in working group activities.
  • Planning and assisting with external inspections and audits as relevant to the role.
  • Working with Business Assurance team to design, develop, implement, and review audit tools and techniques.
  • Provide advice and support in support of continual improvement
  • Prioritise audit activity, supporting the improvement of business processes and continuous improvement of service delivery
  • Working as part of a wider team to ensure all company assessments, audits and continual improvements are systematically reviewed and implemented in line with the business strategy.
  • Maintain knowledge and adherence to Work Based Learning Professional Standards, Education Workforce Code of Practice, and company’s Code of Conduct.
  • Any other duties reasonably expected as requested by line management


  • To ensure security of company assets
  • To comply with all company policies and procedures
  • To comply with the companies safeguarding policy & procedure
  • To comply with Equal Opportunities Legislation and be proactive in challenging prejudice, discrimination, and stereotyping.
  • To implement in full the Company’s quality policies and procedures.
  • To consult the Company Health and Safety Policy with regards to their specific responsibilities as described in the general arrangements section
  • To give consideration to their actions at work as to how they may affect the safety of Learners, clients and visitors to Company premises.
  • Support organisations core values
  • Co-operate with all staff to achieve a healthy and safe workplace and reporting any risks identified, at the company’s or other premises, to the designated Health and Safety Officer.
  • Other duties that may be identified from time to time by the Company.
  • Attend relevant training / personal development programmes.

Person Specification




· Working within customer service environment

· Working with quality (or similar) management systems

· Experience of Carrying out internal audits

· Observational audits

· Creating policies and process documentation

· Full driving licence with use of own vehicle

· Databases, e-portfolio systems, customer management systems

· Working withing education and learning sector

· Public funded support contracts

Qualifications & Training

· 5 GCSEs at Grade C or above

· Literacy, Numeracy and Digital competency at least at Level 2 or equivalent

· Level 2 Management

· Internal Audit

· ISO 9001 and/or 27001 or similar

· Degree or similar


· Internal auditing skills

· Excellent organisation skills

· Project planning and monitoring

· Target setting and monitoring

· Analytical

· Excellent attention to detail

· Conflict management skills

· Logical and systematic thinking

· Critical thinking and problem-solving skills

· Use of MS Office applications – Word, Excel, Outlook, Teams

· Ability to speak Welsh


· Business processes and management systems

· Business standard (s)

· Knowledge of the WBL Specification and Quality Agenda

· Safeguarding Knowledge and understanding

· Professional / business standards


· Open-minded, result-oriented with positive “can-do” attitude

· Confident

· Personable

· Active Listener

· Influencing through evidence

· Willingness to share advice and knowledge

· Values opinions of others

· Adaptability

· Self-motivated

New Directions Holding is acting as an Employment Agency in relation to this vacancy.

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