New Directions Education

Recruitment and Training Specialists in the Education Sector

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Cardiff School Testimonials

School Testimonials

Chloe Evans always does her best to accommodate our requests however unreasonable they may be. She always seems to be available no matter what time of day we call and will always go the extra mile to try to find the perfect fit for us. She is always cheerful even when very busy. We are able to rely on Chloe to provide us with high standard, suitable relief staff. Keep doing what you are doing!

Lakeside Primary School

We have worked with New Directions for the past five years. We find that they are very easy to contact on the phone, with a good out-of-hours service. They are always cheerful, friendly, and helpful. They always attempt to cater to our needs even when these can sometimes be quite complicated! Special thanks to Kelly and Nadine who are always there to sort out our mess.

The highlight of working with New Directions is knowing that whatever I need, they will do their utmost to sort it out, and we would definitely recommend them.

Newport Primary School, Lliswerry High Cluster

As we are nearing the end of another school year I wanted to say a massive thank you for continuing to provide us with such a great service.

You make my job so much easier by matching and providing continuity of cover to all our classes. This is always appreciated by our teachers as they can build a relationship with their regular cover. Staff are able to leave the bare minimum of instructions and know that the work they have left will be delivered well, and marked properly. From a class teacher’s point of view this is very important.

Again this year we have been lucky and the quality of teachers you have sent us has been very good. When we do have someone new thank you for valuing and acting on our feedback.

Also, the PTA said thank you for the loan of the free inflatable penalty shoot-out for our summer fair last weekend. This is always a favourite with the children (and Dads)!

Have a great summer.

Sue – School Business Manager – Evenlode Primary School

Testimonial from Primary School in Penarth

I would like to express my sincere and heartfelt thanks to Account Manager Gemma Hill, for the excellent service she has provided for me yet again this year. Diolch !

Gemma is such a bubbly, happy and lively character who is an absolute joy to work with. Nothing is ever too much trouble and Gemma is so trustworthy of providing the absolute best candidates for us as a school.
She also knows and understands the feedback we also give and hopefully we are able to provide a reliable evaluation of the staff sent to us. On many occasions Gemma has gone the extra mile to help me to find the right candidates for a supply position, when things have happened last minute here and I have needed cover staff. Gemma is so conscientious and will always attend to every detail of situations when cover is needed. Gemma has also built up excellent working relationships with my Deputy and office Staff, through regular school visits to check that everything is ok here for us. Her commitment to her role is exemplary.

I regularly promote New Directions as our preferred supply agency to other Heads, as the service Gemma provides is of the highest order.

Once again many thanks to Gemma and new Directions for providing such excellent service.

Best wishes and diolch yn faw.

S J Mather-Thomas
Head Teacher
Blackwood Primary School

Head teacher, Blackwood primary

We are truly grateful and very happy with the service we receive from New Directions, their staff are very helpful and pleasant and will go that extra mile to give a super service. Well Done Team!

Linda Jones, Supply Coordinator.

St Francis RC Primary School, Cardiff

As a busy School and Pupil Referral Service, we have had the need to work with New Directions for almost 4 years, our dedicated account manager has been our point of contact for just over two and a half years.

Our account manager is one of our highlights of working with New Directions, she is excellent at understanding of the needs of our School, service and the pupils we work with. Even when we give her impossible requests she always manages fill the need! In addition, she is always honest about the candidates ability to meet our complex and individual needs.

Whenever I call in, all of the ALN team are very helpful, but our account manager is helpful and approachable.  If I have had any issues she has dealt with them promptly. I would recommend New Directions!

Jane, Pupil Referral Service Manager

Communication with my account managers have been very good. Frequency of contact has been fine, I don’t like being overwhelmed by agencies. I know where to go when I need someone. I like the reliability and open dialogue of how the supply teachers and LSA’s have performed in other schools. I would recommend New Directions.

Head of Trerobart Primary

Words cannot adequately describe the way that New Directions helps me – when I phone up in a panic and the answer is always ‘no problem – we will look to see who is available and call you back’.  The quality of your relief workers is the best – and I always feel a little more relieved when I know that you are able to send us someone.  My two Account Managers from the ALN and Primary Team are the most cheerful unflappable people in the city.

Lakeside Primary, Cardiff

We have been with New Directions for a number of years because of their excellent customer care provided. During this time their service has been reliable and efficient. We have been able to liaise with staff to arrange both short and long term cover and are the team is very evaluative in responding to feedback. Response is generally immediate, even when confronted with very short timescales.

Mr Catris from St Patrick’s R.C Primary, Grangetown, Cardiff

New Directions are very reliable whenever supply cover is needed they always manage to find a suitable candidate.

Our Account Manager is always there to help when needed.  She also keeps in regular contact with the school.

In addition, all of the supply teachers who have worked at the school are very good.

I would most certainly recommend New Directions.

Marie, Secretary, Ysgol Gynradd Bro Sannan, Caerphilly

I cannot thank my account manager and the Team at New Directions enough for a superb service. Throughout the school terms my account manager has been more than helpful, despite the fact that our planning and needs change last minute and daily. I would have been tearing my hair out had it not been for the professionalism shown by all the New Direction staff I have encountered.

When we come to delivery of service, my account manager and the Team are invaluable, finding me the right member of staff for the right session, matching skills and availability to ensure continuity for our children and parents.

I would like to add that my account manager’s speedy reply to emails and telephone calls plus her ability to sort out every problems that arose, meant that there was someone I could rely on and make contact with immediately. Her wealth of knowledge with regards to staff ‘on her books’ made each panicked phone call reassuring.

I am so grateful on behalf of Flying Start Cardiff I would like to thank my account manager and her team for the excellent service we’ve received and would unreservedly recommend New Directions to anyone.

Caroline, Flying Start Cardiff

New Directions are brilliant! As a school, we have worked closely with them for a number of years. They provide us with cover of staff sickness and also more long term support. I have dedicated account managers who are always professional, easy to contact and understand the needs of our school. Booking and payment systems are straight forward with we keep in regular contact to discuss staff feedback and ensure that we are always happy with the service provided.

Mrs Drogan, Headteacher, Allensbank Primary

Thank You New Directions for being very committed to sending the right candidate at all times. This has had a positive reflection on our school and pupils. We can always rely on New Directions to deliver supply as and when we need them and at the shortest notice possible.

Great team work from all the staff!

Linda, St Francis Primary

We work with a dedicated account manager at New Directions. We find that he has excellent communication, keeps in touch but does not over pester! He is always helpful and has a good understanding of the needs of the school. In addition to this, he is always honest about the company’s ability to meet the school needs.

We have found that the service is always reliable and our Account Manager has forged good relationships with the school. Visits are always productive and innovative schemes like the cash back have proved popular with the Finance Manager!

All staff at New Directions have proved to be very personable and helpful. They have good telephone manner and professional attitudes and as a reault we would definitely reccomend New Directions.

Ann Kelly, Duffryn HS

I have taken on the cover in Cardiff High School to enable our regular Cover Manager to undertake examination Duties. My Account Manager has provided an excellent support. He has kept in touch with me on a daily basis, to ensure I have adequate staff and his cheerful, can-do attitude has been much appreciated. I can honestly say that I have probably used staff from New Directions more often than other agencies as a direct result of his helpful attitude and efficiency. As a novice to this role (I am normally the school business manager) his advice and guidance has been invaluable. I have to say the highlight of working with New Directions is that their staff on the whole have been efficient and reliable and when there have been “urgent” requirements or any difficulties they have acted quickly and efficiently to ensure the school didn’t suffer.

D.Macho, Cover Manager, Cardiff

Here at St Albans RC High School we have a very good relationship with with New Directions and, in particular, our account manager. I am fairly new to my job role having only started in January, but have since found all New Directions staff to be extremely helpful and always very eager to please.

Our dedicated account manager makes contact on a daily basis by phone and email to ensure that there is never any confusion or miscommunications. He also came out to visit me in person within a week of me starting which was very helpful as it is always nice to put a face to the name.

On the whole, we find our Account Manager is reliable, friendly, professional and a calming voice on the other end of the phone amongst the stressful morning rush. For us the highlight of working with New Directions is knowing and working with a friendly team of people.

Diane White, St Albans RC High School

As a school we have worked in partnership with New Directions for over 5 years. Our contact is always highly professional, friendly and dilligent, she is always willing to do her utmost to fulfil our requests.

The highlight of working with New Directions is the efficient service where staff are always willing to do their best. They are reliable and professional and always our first port of call for supply needs.

Would recommend New Directions? : Yes of course.

Caerphilly Primary School, Headteacher

I deal with my Account Managers when I need a teacher or Teacher Assistants. They are just wonderful girls!  If unable to get anybody, I always have a phone call from them apologising.

If I haven’t used them for a while, we still get a phone call to see if everything is alright.

My highlight of working with New Directions are working with these wonderful girls, and their lovely telephone manner. If I need a named teacher / teaching assistant they will do their utmost to provide me with that person. New Directions is a well run organisation.

Caerphilly Primary School, JD

I contact my Account Manager by telephone or email when I have supply requirements. If I have no requirements we just “touch base” every couple of months for a chat.

Booking supply is always easy with New Directions.  Booking supply staff, from a school point of view, can be a stressful job.  New Directions make is as easy as it can be! My Account Manager is kind and courteous and the quality of staff they send is excellent. Thank you.

Primary School, Caerphilly

Having worked with New Directions for a number of years, I am very happy with the personal treatment received from Rachel, my account manager, every time I contact her for staff. She is always very friendly and reliable every time I contact her for advice, guidance and help in obtaining the required staff – sometimes this can happen a few times a week. I would recommend New Directions as my supply agency of choice.

Sue – Secretary of a Primary School in Blaenau Gwent

We have used New Directions for our supply staff a few years. Rachel, our designated Account Manager, is always very helpful. She is polite at all times and very efficient at what she does. She is very accommodating and always finds the best candidate to work at our school.

Rachel is always at the other end of the phone regardless of what time I contact her even when I have had to cancel on short notice she always has a positive attitude.

We would recommend New Directions

Tricia, Primary School Secretary, Merthyr Tydfil

I chose to use New Directions for cover as they provide us with quality teachers. They help with my day to day work as they are efficient and communicate by email and phone. I always request our three favourite staff to cover and our account manager is always happy to accommodate. When we need a strong teacher for a difficult class, our account manager sends us someone who is more experienced and has good behaviour management.

The highlight of working with New Directions is their hospitality on visits, always up for a chat and are very friendly. I’m also very impressed that they have ancillary staff. We have recently found a care taker through New Directions and he is great.

I highly recommend New Directions.

Tracey, supply coordinator at Clytha Primary

We (Our Lady’s School) first approached New Directions as a result of a “let down” situation by another teaching agency. Our point of contact was James Evans.
We had quite specific requirements, a need to find a suitable long term supply to teacher our year 3/ 4 class. We were looking for an experienced teacher who was able to take on a large class together with the daily responsibilities of managing it. James offered us the opportunity to “try out” a few carefully selected teachers on a weekly basis. He impressed the capability of one young teacher in particular (although we were not that keen on a NQT). He proved himself right! Within the month we had contracted said teacher for a long term position (12 months to be exact).

James, supports our requests for continuity where and when possible and is up to speed with the unique nature of our school and never fails to supply the appropriate level of teacher to suit our needs. On a personal and professional level he is extremely approachable and co-operative. Recently, helping with a football shoot-out to enable our children raise money for CAFOD a charity that provides aid to the less fortunate overseas.

New Directions is now the schools agency of choice.

Veronica – School Secretary, Our Lady’s RC Primary

Thank you so much to Kate at New Directions for the excellent service she provides to our school on a daily basis.  The staff she provides are always very efficient and courteous and always interact well with students and staff.  One supply who is regularly here even joined our Learning Support Assistants on their recent Christmas party!!  Keep up the good work Kate, as its very appreciated.

Tina – Supply coordinator

I would just like to say that we have used New Directions a lot in the past year to cover TA posts and have always had excellent service.

The needs of our particular school have always been considered and great effort has been placed on trying to match the person to the setting.

Sarah Morgan, Headteacher

Birchgrove, Headteacher

New Directions have been a great help in arranging supply cover at very short notice, always a first class service, pleasant staff and always happy over the phone!

Love them!

Linda, St Francis Primary Cardiff

St Francis RC Primary

Our Account Manager Sian is an excellent member of staff at New Directions she is very helpful and is always willing to help with any supply cover needed at Ysgol Bro Sannan. She is very friendly and never lets us down. I would definitely recommend New Directions.

Secretary – Ysgol Gynradd Bro Sannan

We have chosen to use New directions for long term and short term cover as they are always reliable and give us such wonderful supply staff. It has helped my day to day work as they are very efficient and give the school continuity with teachers.
Shannon, our account manger, always addresses any problems. The highlight of working with New Directions is their reliability. I highly recommend schools use New Directions.

Milton Infants, Newport

I chose New Directions to supply my supply teachers as they are the preferred supplier for Wales. They always enable my school to have the same excellent staff. They have helped me by filling long term bookings and by always contacting my preferred teachers for bookings. When I have specific problems or needs Shannon my account manager meets these accordingly, such as invoicing bookings separately.
The highlight of working with New Directions is that there is always somebody at the end of the phone to assist in any staffing situation.

Head of Milton Juniors, Newport

I am happy with the service New Directions provides. We have gained two long term teachers from them this year. They always assist with last minute cover. The highlight of working with New Directions is that they are able to provide us with the same staff to ensure there is continuity within the school.

St Gabriel’s, Newport

Sarah is always a pleasure to work with – when ringing she is always friendly and bubbly.  She listens and takes on board what the school requirements are.  We are extremely pleased with the service she provides us with and we hope that her hard work is recognised.


Holton Primary School

We choose to use New Directions to find our long and short term cover because the account managers and the staff they send are friendly. They have made day to day work easy as Shannon frequently communicates via email and phone and always allows us to have the teachers we prefer for cover.

The only problems we have with last minute supply cover is when the teacher is late. The teacher and Shannon are always very apologetic. The highlight of using New Directions is the professional and easy service and by contacting our favourite supply teachers who we know and trust for cover.

Ros, secretary at Eveswell Primary

Working with New Directions has always been positive and beneficial. My point of contact Shannon, always gives efficient service and never lets us down in finding cover for our classes. New Directions is the preferred supplier in Wales so we are confident and can rely on their processes and their teachers.

They have assisted us to find a TA for a long term position and we use their teachers to cover day to day. They ensure they send the strongest teachers for the more difficult classes.

Shannon is always friendly and frequently calls or drops in to see how we are and if we need cover. We also enjoy listening to her Australian accent.

Gill, secretary at Somerton Primary

I am very happy with the service New Directions provide. New Directions cover at short notice and give us reliable and professional staff to cover our classes. When we have had last minute sickness my account manager Shannon knows which teachers we would like to come in. This is one of the main reasons we use New Directions as the children have continuity with the same teachers and the teachers are able to have peace of mind knowing who is taking their class and that work will be completed.

New Directions follow up with problems or when cover needs to be organised, even when I have forgotten. They also do not bother us with morning calls as they know we prefer to call them when we need cover.

Linda, secretary at Maindee Primary

New Directions is our Supply Agency of choice at Birchgrove Primary school. We have established very good working relationships with the staff at the agency.

We are always keen to find Teaching Assistants who are a good “fit” with our school and New Directions have worked with us to do just that and have sourced appropriate cover when needed. New Directions are also particularly helpful at finding us staff at short notice for unexpected absences.

New Directions have often juggled our requirements and sought appropriate solutions to problems we have which has meant continuity for our school and the staff show discretion and understanding when we are sent staff who we may not wish to use again, They are always open to feedback about the staff they send us – whether it is good or bad.

Karen McDonald

School Administrator

Birchgrove Primary School

My designated account manager is always available to talk, I would say that we talk at least 2/3 times a day. Dan is very open and honest when it comes to all bookings and I have every confidence that my feed back is passed on to the candidates appropriately. New Directions resource pool is vast and on most occasions our needs are met with strong support staff. New Directions are our preferred supplier of education staff due to there competitive rates, large resource pool and AWR management procedures and, as a result, I would strongly reccomend them.

Julie-ann Barrell, Caldicot comprehensive school

Having used New Directions for our supply needs for the last 2 years, I have found the service they provide to be friendly, helpful and efficient. There is excellent communication with Rachel and her team at New Directions. We contact each other regularly, sometimes several times a week. She is always willing to help and provide reliability with a smile, on the end of the

I would recommend New Directions Services. Keep up the good work!

Sheryl, Secretary, Monmouthshire Primary School

Ysgol Gyfun Gymraeg Glantaf had used the services of New Directions Ltd for a number of years before I took over responsibility for the administration of supply cover in January 2014. The service provided by Siân and her small team has been consistently exemplary. The high standard of Siân’s performance was the deciding factor in our having the confidence to place all of our supply work in her hands. Siân goes the extra mile to ensure that our school’s needs are met. She is always positive and professional and always provides efficient and effective support to our school in all circumstances. She is an asset to the company.

Gareth Jones – Ysgol Gyfun Glantaf

Ty Gwyn Special School use New Directions to support us with managing staff cover. We use New Directions due to care that is taken in matching high quality staff to the particular needs of our school. The service is provided efficiently and reliably so that we can always be confident our staff cover needs will be met.

Jamie Brotherton

Acting Assistant Head

Ty Gwyn School

As a school we have used New Directions for a number of years. We find their electronic systems for booking and payment simple and easy to manage. The personal service that they provide is excellent and we work closely with members of their team who we trust to carefully match their staff to our needs and requirements.

Mrs Drogan


Allensbank Primary

We have used New Directions for our TA and Teacher supply for many years and have always had a great service, very reliable. The agency staff are very pleasant and helpful .

Linda, Secretary at St Francis R.C Primary, Cardiff

For the past 5 years new directions has supplied St Julian’s with both long and short term cover. Shannon, my account manager, is always quick to respond and fill bookings. I am always able to speak to another account manager if my account manager is not available.

The highlight of working with New Directions is that they are fast and efficient filling cover vacancies successfully and with either the teacher requested, or another who has done an excellent job.

I would recommend schools in Newport to use New Directions for quality supply teachers.

Michelle, Secretary, St Julian’s Primary Newport

We have used New Directions for the past few years with excellent results. They always ensure we get an excellent service even at very short notice. Supply staff are of a high standard and New Directions comply with all legislations and meet our needs. Our Account Manager is very professional and helpful and he will ring at least once a week to ask if we are happy with everything and will ask for feedback on the supply teachers. The Account Manager seeks out the best person for the job and goes above and beyond to get us our preferred teacher even if it means rearranging the supply bookings to accomodate us. Any problems are smoothed out quickly and efficiently and I would be happy to recommend New Directions to other schools.

Kaye, Secretary at Markham Primary, Caerphilly

We have been using New Directions for teachers and teaching assistants for 5+ years. I have an excellent relationship with my account manager Shannon. She is always very friendly, honest and open. Nothing is ever too much and she is always willing and available to help. She calls to check up on the school a couple of times a week. We also enjoy her treats and chats over coffee when she comes to visit. Having dealt with Mari previously to Shannon. I can say that New directions always look after us and do whatever they can to help. Both Ladies are fantastic.

The highlight of working with New Directions is the way the staff speak to us. They are always open for a chat or to listen. I would highly recommend New Directions as they are the best supply agency for friendliness and helpfulness.

Teresa, Secretary at St Joseph’s Primary Newport

Relationship with New Directions: Customer / Client Length of time working with New Directions: 5+ years

Description of relationship with New Directions point of contact: One of the strengths of New Directions is the very professional but also very personal relationship the company builds with it schools. ND account managers have developed good relationships with my Admin staff and vice versa.
So my colleagues and I know we are more than just an account number and a booking to the company.

Our Account Manager knows our school, my staff and the staff deployed here. She wants the placement to work and cares about the learning of the children in our school.

Highlight of working with New Directions: The highlight of working with New Directions has been the very strong sense that the company really cares about the service it provides our school. They want placements to work and for learners to benefit as a result. New Directions provides a great service and it cares about its schools.

Would recommend New Directions? : Yes

Additional comments about New Directions:

New Directions provides excellent service to our school. The Account Managers have excellent relationships with our staff and they work with us to provide the best solutions to meet the needs of our school and our learners. We use New Directions because they really do care and we really do matter to them.

Aberbargoed Primary, Mr Lewis Headteacher

We have been with New Directions for a number of years because of their excellent customer care provided. During this time their service has been reliable and efficient. We have been able to liaise with staff to arrange both short and long term cover and are the team is very evaluative in responding to feedback. Response is generally immediate, even when confronted with very short timescales.

Mr Catris, St Patrick’s R.C Primary, Cardiff

We have used New Directions for the last 3-5 years. The convenience of using New Directions saves so much stress, knowing that every teacher we use for supply has an up-to-date CRB/DBS check gives us peace of mind.

We have an excellent relationship with our account manager Rachel. She always endeavours to fulfil our requirements even when I have given her very short notice. She is friendly, reliable and honest and always provides us with suitable staff. Rachel has an excellent sense of humour and can always cheer me up. We look forward to her occasional school visits.

Sue, Secretary, Deri View Primary School

I have been very pleased and impressed with the level of personalised and professional service received from my Account Manager Greg. It has been an efficient, friendly and personal service which is reflected across the team. Greg has made every effort to get to know our school personally and to understand the particular skill set needed to work here. Our needs have been met even at short notice. Greg has even gone that extra mile in attending school based activities and supporting us via twitter.

Lansdowne Primary – Michelle Kinsey

I would like to say that as the administrator of a large primary school, the service that New Directions offer is first class.

Our previous Headteacher, who came to us from Swansea, had used New Directions and although we had used them for some supply cover they were not the main agency we would approach.

She asked me to make them the first point of contact when I was booking teachers and teaching assistants. This I have done and I must admit that the service we receive is excellent.

Staff are always very friendly but professional. Their help in finding supply teachers and teaching assistants, sometimes at very short notice, is very much appreciated.

The email confirmation we receive is very useful as our diary can then be updated with teacher names.

I would have no hesitation in recommending New Directions to other schools.

Grangetown Primary School, Sian Phillips

Length of time working with New Directions: 5+ years

Description of relationship with New Directions point of contact: We have always had a very positive relationship with New Directions. Our school has frequent contact with the agency and we communicate several times each week, sometimes daily. One of the main reasons that we continue to work with New Directions is because of the totally reliable service provided by Jess, our Account Manager.

Highlight of working with New Directions: Jess and the office team provide a friendly and professional service and we feel able to discuss any issues that arise in connection with the agency workers openly.

Would recommend New Directions? : Yes

Additional comments about New Directions: We would just like to say Thank-you for the wonderful support that New Directions continues to provide!

Dyfi Allen, Supply Co-ordinator, The Hollies Special School

I have worked with Rachel at New Directions for some time, she has always been extremely helpful and professional in providing cover. Most recently with a young man called Tom who is a science technician, due to financial constraints it has sometimes been short notice and Rachel has always been efficient in dealing with the schools requirements.

Sharon, Supply Co-ordinator, Llantwit Major Comprehensive School

Rachel is always very helpful and professional and communicates to keep me informed at all times. She is pleasant, polite and reliable and she makes working with “New Directions” very easy and enjoyable, Thank you Rachel.

Karen, Administrator, Vale of Glamorgan

I have an excellent and friendly relationship with Gemma, my Account Manager, and she is always helpful and easy to talk to. We receive a very reliable service teamed with a good calibre of staff.

I have weekly contact with New Directions and all the staff are very friendly and helpful on the telephone.

I would definitely recommend New Directions.

Secretary, Primary School, Torfaen

We have been very happy with the service provided by Rachel Bourne and New Directions, keeping updated and informed throughout the time that Karla has been with us. We would be happy to utilise this service in the future if necessary.

Lin Richards, Supply Co-ordinator, Bryn Hafren Comprehensive

Rachel Bourne has been an excellent advocate and link person at New Directions in regards to supporting placements and employment of support staff placed at our school.

Michelle, Supply Co-ordinator, Ferndale Comprehensive School

We regularly use New Directions for teachers and support staff. Depending on the time of year we use teaching supplies every week. Also support staff in the form of LSA’s maybe not as regularly as teachers as we tend to cover in house. Am always able to make contact both by e mail and telephone and replies are almost instant.

I deal with Gemma and Laura who are both delightful. Always helpful, courteous, conscientious, and obliging. I feel I have an excellent rapport with both these ladies and always feel very comfortable with them asking for supplies.

Gemma has always been up front with me, so if on the rare occasion that they are unable to supply teachers they let me know almost immediately.

I would recommend New Directions.

Barbara, Secretary, Caerphilly Primary School

All ND staff especially Rachel and Becky have been very supportive and fully understanding of our school’s needs. They are very friendly yet professional and I have no hesitation in using any of the staff recommended by them.

Nothing ever seems to be too much trouble and they go to great lengths to ensure that we have the ‘best match’ for our school.

The highlight of working with New Directions is knowing that the cover they provide is of a high quality and knowing that I can usually have cover at short notice when needed.

I wouldn’t hesitate to recommend New Directions.

Mrs Davies, Head Teacher, Llanvihangel Crucorney Primary School

We have used New Directions for over five years and have very frequent contact with James who provides excellent service and reliability. We also have contact in person as well which is appreciated. Our highlight of working with New Directions is their friendly and reliable service where excellent communication and service is received at all times. I would recommended New Directions to other schools.

Imogen Baker, Headteacher, Blaengwawr Primary

I have worked with New Directions for 3-5 years they are very efficient and friendly. Always try to supply me with the teacher(s) requested. I would recommend them.

Michele Deal, School Support Officer, St Julian`s Primary Newport

New Directions are always at the end of the telephone – day or night if I need staff supply. Their communication is excellent, always following up a request with the candidates name and details.
My highlight of working with New Directions is their reliability and communication. We always feel that we have a personal service from them and would recommend them to other schools. James is always reliable and offers a very personal service. He was particularly helpful to my new secretary when she started.

Emma Coates, Headteacher, Llanhari Primary School

I have worked with New Directions for 5+ years, everyone has helped me extremely well over this period, always assisting my early mornings when I have been left stuck with sickness absences etc. The highlight of working with New Directions – It is a pleasure to deal with the Cardiff ladies – never made to feel like I am hassling them and they also do not hassle me on telephone which is a big thing in schools – we don’t have the time to speak to every agency. I would highly recommend New Directions,

Keep up the good work ladies/gents – and thank you!

Elaine Gillanders, School Support Officer Level 3, Crindau Primary School

Mae fy mhrofiad fel athrawes llanw wedi bod yn un cadarnhaol. Roeddwn yn falch iawn pan ofynnwyd i mi weithio mewn un ysgol yn benodol yn enwedig gan fod dyddiau penodol wedi eu gosodwyd i mi weithio yno. Rwy’n hoffi’r berthynas sydd gen i gyda fy Rheolwr Cyfrif. Yr wyf yn credu ei fod yn gwerthfawrogi’r gwaith yr wyf yn ei wneud ac yn parchu’r blynyddoedd o brofiad sydd gen i mewn addysgu. Mae e dim ond yn cysylltu â mi pan mae angen iddo ac mae bob amser yn barod i esbonio pethau’n glir ac yn ddidwyll. Mae’n hawdd mynd ato heb fod yn rhy gyfarwydd. Rwyf wedi bod yn ffodus iawn i allu gweithio mewn un ysgol ac maent wedi bod yn gefnogol iawn. Credaf yn gryf fod gweithio mewn un neu ddwy ysgol yn rheolaidd  o fudd i bawb dan sylw. Mae’r ysgol yn dangos eu cefnogaeth drwy gynorthwyo fy natblygiad. Mae addysgu fel athrawes cyflenwi yn ffynhonnell dda o incwm.

My experience as a supply teacher has been a positive one.  I was very pleased when I was asked to work at only one school and have set days for working.  I like the relationship I have with my organiser.  I believe that he appreciates the work I do and respects the years of experience I have in teaching.  He only contacts me when he needs to and is always willing to explain things clearly and frankly.  He is very approachable without being familiar. I have been very fortunate in being able to work at one school and they have been very supportive.  I strongly believe that working in one or two schools regularly benefits all concerned.  The supply learns the schools systems, expectations and ways of discipline. The school can demonstrate their support by assisting in the supply’s development of their role. Supply teaching is a good source of income.

Shirley – Welsh Language Medium Teacher

I would like to thank New Directions for their support during the academic year. They have been very efficient throughout the year and have met our requests.
I find the staff friendly and very helpful.

I have no doubt we would be using the Agency for any future supply staff.

Lyn Bond, School Secretary, Jenner Park Primary

There are of course a number of supply agencies available in the area, but in my view none with such a commitment to providing good service, and a willingness to listen to the customer’s needs than New Directions Education.

Our Account Manager at New Directions took the time to listen carefully to what we needed in the way of specific 1-1 support and matched this very well to the skill-sets her candidates had. In the event of their being unavailable, she responded quickly and efficiently providing cover and ringing to check that everything was OK.

In order to support her candidates, and therefore provide the school with excellent service, she has visited the school on a number of occasions and mentored the candidate personally, calling upon her own personal experience working with children with Autism Spectrum Condition (ASC).

Nothing was too much trouble – even splitting the invoices – and I am delighted to be able to recommend her services wholeheartedly.

Jo Bryan Headteacher, Bute Cottage Nursery School

We have used New Directions for all our supply needs for many years. Our Account Manager always responds quickly to any requests the school has made and will always try her utmost to find a teacher of the standard required to teach at our school.

We are extremely grateful for this support and look forward to building on an excellent relationship in years to come.

Maesycwmmer Primary School