Testimonials - School
We have worked with New Directions for the past five years. We find that they are very easy to contact on the phone, with a good out-of-hours service. They are always cheerful, friendly, and helpful. They always attempt to cater to our needs even when these can sometimes be quite complicated! Special thanks to Kelly and Nadine who are always there to sort out our mess.
The highlight of working with New Directions is knowing that whatever I need, they will do their utmost to sort it out, and we would definitely recommend them.
Newport Primary School, Lliswerry High Cluster
As we are nearing the end of another school year I wanted to say a massive thank you for continuing to provide us with such a great service.
You make my job so much easier by matching and providing continuity of cover to all our classes. This is always appreciated by our teachers as they can build a relationship with their regular cover. Staff are able to leave the bare minimum of instructions and know that the work they have left will be delivered well, and marked properly. From a class teacher’s point of view this is very important.
Again this year we have been lucky and the quality of teachers you have sent us has been very good. When we do have someone new thank you for valuing and acting on our feedback.
Also, the PTA said thank you for the loan of the free inflatable penalty shoot-out for our summer fair last weekend. This is always a favourite with the children (and Dads)!
Have a great summer.
Sue – School Business Manager – Evenlode Primary School
Testimonial from Primary School in Penarth
We approached New Directions to help meet our supply cover needs on both a long term and ad-hoc basis as they have a reputation for providing good quality staff at a competitive rate. This decision has proved to be a wise one – Our Account Manager Jen has gone above and beyond in helping us to secure excellent staff, giving us as much continuity as possible for our children. Candidates are carefully selected to meet our needs. The service provided is professional and efficient.
Thank you New Directions – Excellent Alround Service!!
Fender Primary School, Wirral
Testimonial from Fender Primary School
I would like to express my sincere and heartfelt thanks to Account Manager Gemma Hill, for the excellent service she has provided for me yet again this year. Diolch !
Gemma is such a bubbly, happy and lively character who is an absolute joy to work with. Nothing is ever too much trouble and Gemma is so trustworthy of providing the absolute best candidates for us as a school.
She also knows and understands the feedback we also give and hopefully we are able to provide a reliable evaluation of the staff sent to us. On many occasions Gemma has gone the extra mile to help me to find the right candidates for a supply position, when things have happened last minute here and I have needed cover staff. Gemma is so conscientious and will always attend to every detail of situations when cover is needed. Gemma has also built up excellent working relationships with my Deputy and office Staff, through regular school visits to check that everything is ok here for us. Her commitment to her role is exemplary.
I regularly promote New Directions as our preferred supply agency to other Heads, as the service Gemma provides is of the highest order.
Once again many thanks to Gemma and new Directions for providing such excellent service.
Best wishes and diolch yn faw.
S J Mather-Thomas
Blackwood Primary School
Head teacher, Blackwood primary
It’s been a very positive experience working with both Matt and New Directions Education. Matt is a breath of fresh air, who fully understands the needs of the school and what works well for us. Matt has even gone as far as offering himself to help come and cover a class for us. It doesn’t get better than that!
Working with New Directions Education has been easy and that is extremely important in the fast pace environment we work in. As of this, I would absolutely recommend Matt and often do to my contacts at other schools. We even go as far as recommending our staff whose temporary contracts are ending, to go and register with him as this allows us to use them through New Directions Education.
HR Manager – Chester Secondary School
We are truly grateful and very happy with the service we receive from New Directions, their staff are very helpful and pleasant and will go that extra mile to give a super service. Well Done Team!
Linda Jones, Supply Coordinator.
St Francis RC Primary School, Cardiff
Our school has worked with New Directions for 2 years and will continue to do so going forward. Our Account Manager understands the schools specific needs and ensures the right staff are always booked in even with last minute calls. What is more they offer continuity for our students as they genuinely care.
Paula, Primary School Cover Manager
Since working with New Directions I have built a great working relationship with our account manager. She is always on hand for any last minute emergencies and fully understands the requirements of our school. We have had some very specific staffing requirements this term and all staff have been perfectly matched. We are pleased to be working with New Directions and hope this partnership will continue going forward.
Rebecca, Primary School Cover Manager
As a busy School and Pupil Referral Service, we have had the need to work with New Directions for almost 4 years, our dedicated account manager has been our point of contact for just over two and a half years.
Our account manager is one of our highlights of working with New Directions, she is excellent at understanding of the needs of our School, service and the pupils we work with. Even when we give her impossible requests she always manages fill the need! In addition, she is always honest about the candidates ability to meet our complex and individual needs.
Whenever I call in, all of the ALN team are very helpful, but our account manager is helpful and approachable. If I have had any issues she has dealt with them promptly. I would recommend New Directions!
Jane, Pupil Referral Service Manager
I have worked with New Directions for several years now and have a great relationship with my account manager and the Liverpool Team. New Directions have fully supported our school and always listened to our requirements ensuring we receive the best staff who are well suited to school. We have several long term staff who are of an extremely high standard and will be continuing with us from September. More recently they have offered support on training and helped us with last minute training requirements. I would highly recommend New Directions to any school as they are highly professional and offer a speedy response to any requirements or queries.
Jennifer, Primary School Business Manager