New Directions Education

Recruitment and Training Specialists in the Education Sector

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Wirral School Testimonials

School Testimonials

New Directions provide a friendly and reliable supply service that is fast and very price-competitive. They nurture a professional relationship with their clients that never feels sales orientated. This past year they have helped out with a number of short and long term covers across a range of different support roles in school, very often at the last minute. They are a pleasure to work with.

School Business Manager – Wallasey, Wirral

We have been working with New Directions for a couple of years now and it is a pleasure to work with Lauran. Lauran offers a personal service and is professional, efficient and friendly and very responsive to our needs, working hard to find the correct match for us. Lauran has a good knowledge and made sure she got to know our school in order to understand the right match for us. In our business we often need someone fast and I appreciate Lauran’s quick response and efficiency. It is a pleasure to recommend Lauran as a very effective professional.

Business Manager – Cheshire Primary School

We approached New Directions to help meet our supply cover needs on both a long term and ad-hoc basis as they have a reputation for providing good quality staff at a competitive rate. This decision has proved to be a wise one – Our Account Manager Jen has gone above and beyond in helping us to secure excellent staff, giving us as much continuity as possible for our children. Candidates are carefully selected to meet our needs. The service provided is professional and efficient.

Thank you New Directions – Excellent Alround Service!!

Fender Primary School, Wirral

Testimonial from Fender Primary School

It’s been a very positive experience working with both Matt and New Directions Education. Matt is a breath of fresh air, who fully understands the needs of the school and what works well for us. Matt has even gone as far as offering himself to help come and cover a class for us.  It doesn’t get better than that!

Working with New Directions Education has been easy and that is extremely important in the fast pace environment we work in. As of this, I would absolutely recommend Matt and often do to my contacts at other schools. We even go as far as recommending our staff whose temporary contracts are ending, to go and register with him as this allows us to use them through New Directions Education.



HR Manager – Chester Secondary School

Our problems are usually of an urgent nature with very little notice given. We started to use New Directions as we had been badly let down by other supply agencies. I have been using New Directions for at least the last three years and have always found them to be reliable. Our teachers report that the quality of supply teachers is good and they have been pleased to see that, generally, marking is completed before the supply teacher leaves. Our account manager is exceptionally helpful and always cheerful and friendly – even on the odd occasion I have had to cancel supply cover at short notice. I cannot think of a time when she has not been able to provide us with a top quality supply teacher.

If I had to describe New Directions in three words they would be – Reliable, Efficient and Friendly.

Testimonial from a Wirral Primary School

In our school we have a child with additional learning needs, New Directions were able to provide a suitably qualified Teaching Assistant who specialised in working with children with additional needs. We have used New Directions for several years now and have never been let down by them or the quality of teaching staff. We can always rely on New Directions to provide excellent supply staff. Our account manager is always at the end of a phone call whether we call first thing of a morning or a Friday evening! Is always cheerful and helpful.

Sum up New Directions in 3 words…
Friendly, Efficient, Reliable

Testimonial from Brookdale Primary, Wirral

“We have used New Directions for the past two years and would thoroughly recommend them.  We have been provided with high quality professional teachers from the agency and we have been able to negotiate a reasonable price for them too. The staff working for New Directions are friendly professional and honest and are always willing to help and listen to your needs. We will continue to use them when needed.”

Karl Landrum


St Gerard’s Catholic Primary and Nursery School.


Testimonial – St Gerard’s Catholic Primary and Nursery School

“I required caretaking cover at short notice and knowing that New Directions helped in the past I asked Jen about availability. Within a few minutes she had secured short term cover with the further option of long term cover should we need it. The rapid and positive response meant that I could schedule and re-prioritise tasks over the coming days to minimise disruption, while having the peace of mind that cover had been secured. Jen is always helpful, honest and friendly.”

Summing up ND in 3 words: Helpful, honest, friendly.

Alan Doyle, Mount Primary School

Testimonial from Mount Primary School, Wirral

New Directions Education provides good contact if needed, with a speedy response. The service at New Directions is very friendly and reliable.
The main highlight of working with New Directions is the friendly and understanding staff along with their quick responses and very professional outlook.
I would recommend New Directions as they have really good staff to work with.

Testimonial from Wirral Primary school

Jen is an excellent communicator and is extremely reliable. She is always keen for feedback whenever we have new supply teachers in school. Jen consistently provides outstanding support.
A highlight of working with New Directions is Jen! Always bright and cheerful and helpful. I would recommend New Directions Education as a professional and reliable company.

Testimonial from a Wirral Primary School

Jenny, our contact at New Directions, is always extremely helpful in finding us the right person to cover our supply needs. She keeps in regular contact with me, both by phone, and visiting the school at least twice a year. This gives her an excellent insight into how our school operates and our needs.
A highlight of working with New Directions is their reliability and friendliness. We have never been let down when asking for supply cover, even when asking at the last minute. Jenny is always so cheerful and friendly – nothing is too much trouble and as she knows the school so well we are assured that we will get a teacher who ‘fits in’. I would recommend New Directions Education.

Testimonial from Wirral Primary school

We have been using New Directions for some years now and the relationship we have built over the years is one of trust. They are reliable, friendly and always keeps me informed of the progress of the booking. Having been working with the same account manager Jennifer, I feel I have gained a friend and someone who I can trust to deliver an excellent service. Bookings and quality of staff are excellent, definitely recommend.

A testimonial from Karen at Brookdale Primary School, Wirral

We have worked frequently over the last three years with Jen in the delivery of various schools football competitions. New Directions are sponsors in this event and are involved in promoting to our local schools and attending regular assemblies and tournaments. We have had constant contact with Jen and found her to be highly professional in all areas of her work. The highlight of working with New Directions is the pleasant and professional nature of their staff and their constant support in all areas of our activities. We would recommend New Directions as we are very impressed with the staff and in particular Jen Morrison for her support of our community outreach activities.

Testimonial from Steve at Tranmere Rovers

I have a very good relationship with Jen. I can contact her by phone, text or email depending on our need. She is always friendly and helpful and up front if she can’t find anyone suitable.
She checks in to make sure all is ok, but avoids the chaotic time in the morning.
I would say the highlight of working with New Directions is our relationship with Jen!…..

…..and the good staff that she finds us.

I feel that she understands the needs of the school very well. Being a special needs school means that we need candidates who are very hands on and are willing to be proactive.

Jen has done a good job so far…..

Well done Jen – carry on doing what you are doing and look out for new faces for us!

Testimonial from Beverley at Hayfield School, Wirral

Excellent service provided by Jenny- personal service with regular visits that have established a complete understanding of staffing requirements in our school.
Communication is outstanding and I have confidence that the right person will be sent to cover for our school to support our pupils in the best way possible during staff absence.
The highlight of working with New Direction is the brilliant working relationship with Jenny. Also being safe in the knowledge that appropriate staff will be supplied as requested, relieving stress for myself and other colleagues. There is Openness, honesty and helpful advice always received from Jenny.

Testimonial from Mandy at Egremont Primary

I worked with Jen from New Directions in my previous role at a secondary school on the Wirral and we established a good working relationship. I was keen to continue this in my new school as I found her approach friendly and professional. We are approached several times a week by other agencies, whose approach is very forward and pushy, this is incredibly off-putting, this is not the case with Jen from New Directions. She has supplied us with some excellent quality supply staff and is always open and honest with us about their strengths and weaknesses. Our school is OFSTED outstanding and Jen knows how particular we are in our needs and always seems to match us up with the right supply candidate.
Contact is regular, but Jen also appreciates that we do not wish to be constantly bombarded by phone calls and emails, she understands the demands, busy times and ‘ins and outs’ of a school and that is a huge plus!

A highlight of working with New Directions is the supply staff we have been introduced to, the competitive rates, the consistency and our account manager Jen.
I would like to take this opportunity to thank New Directions for their efficiency and support. Usually, when you have the need to contact a supply agency it’s a hectic, stressful time, but contacting Jen with our requirements for the day takes away that anxiety. I would recommend them to other schools.

Testimonial from Julie at St Bernard’s Catholic Primary, Ellesmere Port

Brookdale has used New Directions for the past few years, with excellent results. The service which we have received from New Directions is of a very high standard, they always act promptly and our needs are always met satisfactorily.

Our account manager Jennifer is very professional, personable, friendly and helpful. Jennifer maintains positive contact with myself and Headteacher and has formed a good working relationship with us.

We would not hesitate to recommend Jennifer and New Directions.

Mrs K Dodd, Office Manager, Brookdale Primary Testimonial

I would like to recommend to you a company to whom we were introduced to earlier this year.

New Directions, a local to us supply staff agency, has since proved to be an invaluable source of quality staff, teachers, teaching assistants and playworkers.

From the very start of the process, a phone call at all times of day or via email, our request has been handled with courtesy and efficiency resulting in our short-term staffing problems being speedily remedied.

Staff details are forwarded giving peace of mind regarding suitability for the post and details of all safeguarding checks along with cost. I have to admit, the cost of this service is very competative! A bonus!

All in all I heartily recommend New Directions as a company which will make your life that little bit easier.

Irene Yeoman

Meadow Primary School

New Directions provide a very personal and professional service. Our consultant understands our school’s particular requirements and works to provide the best quality teachers for us. As an OFSTED outstanding school, the quality of teachers we are supplied with is essential. We can rely on a suitable person being provided for us by New Directions as they appreciate our high standards, even at very short notice. The information we are sent on the supply staff is efficient and informative.

Julie Allanson
St Bernard’s Primary School

St Bernard’s Primary School

I just wanted to send a short note expressing my appreciation for the way Eve has looked after myself and South Wirral High School since the beginning of October.

Eve has obviously ‘stepped up to the plate’ and has shown a good understanding of the school’s requirements and has been more than helpful in ensuring the smooth running of the school day.

The candidates she chooses to send into SWHS continue to be of a high standard and I am happy that we are building a solid, professional team of Cover Supervisors that will benefit the students and be a credit to New Directions.

Dave Hales, Cover Co-ordinator, South Wirral High School

I would just like to say how very pleased I have been with the support from New Directions over the last twelve months, particularly with the short notice daily cover that you provide as well as the longer term placements. I feel that we have built up a good rapport and would not hesitate to recommend New Directions to any other school. I would also say that the few problems we have had have been readily resolved and to me that is a sign of a good management team responding well to a client’s needs.

Christleton High School

We as a School have worked with New Directions for our supply staff. The quality of the staff are of an excellent standard , very flexible within their duties , punctuality is very important to us and all supply staff have provided us extra time when they have been able to. We have kept many as long term staff and they are part of our school team.

The office staff are very friendly and always available and meet our needs. Our Account Manager is always very pleasant and professional even on weekends. If she is not available at the time I call, whoever answers the phone is always passes on my message and I am called back immediately.

SEN School in Wirral

Our main contact at New Directions understands our school’s specific requirements and deals with our requests for supply in highly professional manner. She is always happy and polite and is able to fulfil our requests for supply promptly.

In my dealings with all the staff at New Directions I find them to be helpful, courteous, knowledgeable and polite.

Primary School in Wirral

Mount began to use New Directions for teaching supply in September 2010 and continue to do so. The service is very reliable and offers excellent value for money. Supply staff are of consistent quality, punctual, and conscientious.

The administration process is very efficient with booking confirmation, staff ID information & photo and invoice promptly emailed, reducing paper use. Our consultant is knowledgeable and very personable.

In my role as School Business Manager for three primary schools I am pleased to say that New Directions has delivered on expectations across all three schools.

Mount Primary School – Wallasey, Wirral