New Directions Social Care

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Homeless Hostel Support Worker Job in Bridgend

Job Description

Experienced support worker wanted for a well-established homeless hostel in the Bridgend/ NPT area.


Within this role you will be fully responsible for the management of a case load and will need to be proactive to ensure all documentation is completed in a timely manner and the needs of your clients are met.


Your case load will consist of long-standing issues surrounding homelessness/ at risk of homelessness and may coincide with substance and alcohol misuse. Service users may also present challenging behaviour, so an ability to verbally deescalate behaviours is essential.


Working with the communities most vulnerable you will need to build rapports and trust quickly, allowing the time you spend with rough sleepers to be useful and effective. This will also include lone working throughout the Bridgend area.


Having a caseload of approximately 6-8 individuals will enable you to spend a substantial amount of time with each client and truly understand their history & current situation; as well as allowing you to formulate the most appropriate plan of action for each individual.


You will be working on a variable shift pattern so flexibility is essential along with a full UK license and access to your own vehicle.


Through your role you will be expected to possess a firm understanding of tenancy management/ emergency accommodation services, with particular experience within floating support; as well as a knowledge of benefits and third-party organisations to which you will make and receive referrals.

Additional Information

The role of a Hostel Worker

The role of a Hostel Worker is focused on support and enabling, rather than predominantly personal care, and involves providing advice and guidance as part of a range of support activities rather than a specialist service.

Hostel Workers work in teams with other professionals, including managers, social workers, other outreach and community support workers, drug action groups, youth offending services, and with the police, education authority and schools, health authorities and housing departments etc.

Furthermore this may also include individual support and counselling via such activities as shopping with people who need care and support, taking them to appointments, developing everyday skills such as how to make a cup of tea or prepare and cook a meal safely, or simply being with them in their home environment.

During the night, you will ensure the safety of the service users are met, ensuring that the noise level is kept low and some domestic tasks.

Hostel Workers usually work in temporary housing settings with long or short-term residents, others provide support within the local community for individuals who are in supported housing or living independently.

  • Working as part of a friendly, established team
  • 24 hour On Call Service in place
  • Flexibility to choose where, when and how much you want to work
  • Competitive pay rates
  • Recommend-a-friend scheme
  • Award winning company
  • Online Services to access to your information; payslips, request holiday pay
  • Full booking confirmation before you start
  • Access to FREE Training Courses and personal development
  • Respected reputation throughout the Social Care and recruitment industry
Please be advised that we require a minimum 6 months paid social care experience or 12 months relevant voluntary experience.
We are fully committed to the protection of children and vulnerable adults. All applicants must undertake a robust recruitment procedure and hold a fully enhanced DBS (formerly CRB) check.

Please contact New Directions Social Care for more information on this job vacancy, on 01792 620190, or use our form below to enquire about this job vacancy.

Last modified: 13th November 2020

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