The New Directions group of companies was established in 1994, and the Social Care branch of the business has developed as one of the premier recruitment and training providers to the sector in the UK.
The team are dedicated to providing the right recruitment and training services to the social care and nursing sectors, the first time. We are embedded within your community and adhere to all procedures as set by the Care Inspectorate Wales (CIW).
You can find out more about us in our Digital Brochure.
Quality and Compliance
New Directions Social Care registers all candidates in line with the Care Inspectorate Wales (CIW) minimum standards, ensuring a robust recruitment procedure and a service is of a high standard. All candidates are interviewed by an experienced Consultant to discuss experience, skills and suitability to work within the Social Care sector. An Enhanced DBS (Disclosure and Barring Service) Disclosure (formerly CRB) is obtained by New Directions and renewed annually.
A full employment history is obtained and any gaps in employment are accounted for. References are obtained and verified covering the last five years of employment and any further experience working with vulnerable adults/children. All previous employers will be contacted for a reference and reasons for leaving their employment will be verified. Identification and training checks are made and copies of the original documentation are kept on file before becoming active, all candidates are reviewed and a decision is made based on the outcome of references / DBS and considered suitable to work with children and / or vulnerable adults.
Leah Espley, Head of Quality Assurance comments:
We are committed to achieving and maintaining the highest standards in recruitment. We ensure all our candidates meet benchmarks in quality through our thorough vetting processes.
Safeguarding is at the heart of what we do as a department. We do not compromise on the quality of our candidates and continue to hold our clients, and ultimately the customer’s needs in mind. Our process of registration is extremely thorough and not deviated from at any time.
For more information about our compliance procedures contact: email@example.com
We are dedicated to providing a quality service to our entire community. Whether you work for New Directions or you recruit or train with our team, your opinion is invaluable. We conduct an annual survey to ensure that we are doing our job properly.
Our latest annual Quality Assurance programme confirmed that 92% of candidates felt they were mostly or always treated in a professional, supportive manner by all New Directions staff and 94% of clients said the consultant was knowledgeable, responsive and understood their needs, 100% advising that the consultant was professional and dealt with their request efficiently.
You can add your comments and feedback by completing our feedback questionnaire.
Regulation and Legislation
New Directions Social Care takes our commitment to the regulation and legislation of our services very seriously. We recognise that we work within a very special community, and we hold the safeguarding of the individuals within the sector at the heart of everything we do.
Recruitment and Employment Confederation (REC)
New Directions Social Care is a registered member of the Recruitment and Employment Confederation. The REC is a professional body that represents the recruitment industry. We are dedicated to following professional recruitment procedures in line with those recommended with by the REC.
Disclosure and Barring Service (DBS) formerly CRB Umbrella Company
The New Directions group of companies is an umbrella company for the DBS.
Care Inspectorate Wales (CIW)
We adhere to the CIW recommended recruitment procedures to ensure that our candidates and clients receive the best possible service.
Accredited CIEH training session (New Directions Training)
New Directions has an in-house training department that is an approved accredited Chartered Institute of Environmental Health centre. We offer up-to-date training for the social care sector that focuses on quality and cost.
Gender Pay Gap 2019
At New Directions Recruitment Limited we are dedicated to ensuring fairness, equality and inclusion throughout our workforce. We have taken the time to consider any potential gender pay gap that might exist. To this end, we have produced a Gender Pay Gap report (5 April 2018) to gain a good understanding of how the average earnings of our male and female employees differ.