New Directions Social Care

Recruitment & Training Provider in the Social Care Sector

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Testimonials - Client

Jacqui offers comment on our colleagues and all of the work he does for her team…

Gareth is my Oracle. What he does not know about my settings needs is not worth knowing. He knows the type of candidate that will work for me and always finds someone to cover any bookings I put with him.

I always feel Gareth gives more than he needs to and always goes that extra mile. He is approachable, professional while being friendly, courteous, knowledgeable about what is required and is always there when I need anything.

I really cannot praise Gareth enough and is an asset to New Directions. He is brilliant.

Jacqui, Day Care Manager, Cardiff


From the outset and the initial telephone contact with Liam and the team at New directions I found them to be genuinely interested in the care of young people we have. They have an excellent good understanding of best practice. They supply us with excellent, reliable and consistent agency staff all of whom are vetted to the highest standard.

They have also been key in the recruitment of some of my permanent staff, again Liam and the team did a great job in sourcing some outstanding candidates.

I will certainly be letting more area managers be aware Liam and the team as I cannot thank them enough.

Children’s Home Manager – Testimonial, Bristol


New Directions are a reliable professional agency that have provided us with competent staff at short notice. We are very happy with the service provided by the company and Hafod Care will continue working with them for the foreseeable future.

Vicky Hughes, Housing Officer

Vicky Hughes, Hafod Care Ty Ogwr


I have never had any problems with New Directions and have recommended them to other nurseries.

New Directions approached me about using them again as I had not used them for several years. Since starting to use them again as I needed nursery nurse cover I have been impressed with the service I have been getting.

They have not failed me and on the very, very rare occasions they have not been able to find anyone they call me with enough time that I can go elsewhere. They are always honest with me.

They will always check with me if I will be happy with the candidate they wish to send. They are very aware of when I need cover what my expectations are and which candidates are best suited to my nursery.

I always contact New Directions first as they do not fail me, they are always helpful and friendly, and work very hard to provide what I need.

Vicky, Gareth, Liam, Andrew, Omar have been brilliant when I have called needing someone. They have all worked with me at some point when I have had to call the out of hours number on the weekend when I know I need someone. They are all very friendly, helpful and professional. This is one of the reasons I will always call ND first. Brilliant team who know and understands my needs.

Vicky had gone over and above what I would expect all year when she knows I need cover. She works very hard finding the right person for me and keeps me up to date on how she is doing, who she is trying to get for me and checking that I am happy with the candidate.

I am so pleased with her and the friendliness you get from the time the telephone is answered followed by the service provided is excellent.

Three words to sum up the Social Care team at New Directions

Professional, friendly, brilliant

Jacqui Kempa, Centre Manager (Day Care)


I have recently been in difficult situation in a service I manage where I have been very short staffed. I called and spoke with Omar at New Directions as I wanted to recruit two agency members to work as part of the team at my service. Omar arranged for me to meet with two agency members who he thought would be good at the service.

I took both members on who have worked there for approximately two months and have worked very well. I have also met with Omar and he was very supportive on finding the right candidate for the service.

Many Thanks

Catryn Wake, Walsingham Service Manager


The childcare department contacted Vicky at New Directions Social Care with the view to inform our learners about the services that the agency can offer. Vicky has since been to the college on a number of occasions to offer advice and support to our level 2 and level 3 childcare students. Vicky has been very supportive and has actually helped to arrange a number of interviews for my level 3 students who are due to complete their course in a few months’ time. I am very pleased to say that these students have since been offered full time employment. Vicky has been very helpful and supportive throughout the whole process and is constantly in touch with new opportunities for the students as and when they arise.

I would not hesitate to recommend the services of the agency, and Vicky in particular, who is a very friendly and approachable person. The students have bonded with her and she has become part of the team here. I hope the relationship between the college and Vicky will continue in the coming years.

Helen Middleton, Level 3 Childcare Tutor, Cardiff and Vale College


I have found you all to be very professional, courteous, approachable and friendly.

Whenever I call there is always someone there to answer the telephone. My requests are listened to and dealt with promptly and efficiently. If you are unable to find cover for me you always ring back and let me know with enough time for me to contact someone else.

You have full understanding of my requirements and the kind of staff I need to work in the nursery. You have supplied me with very good staff who I have been happy to have back when required.

The standard of service of you and your team has been very good.

Jacqui Kempa, Day Care Manager


New Directions have proved to be a reliable and consistently professional agency who work hard to meet the needs of their customers. As the manager of an Independent Hospital it is reassuring to me to know that I can pick up the phone and be assured of a prompt service with a good success rate for providing suitable qualified and competent staff.

Independent Hospital Manager


Excellent nurse worked at the home will definitely book again. Staff at New Directions were very helpful, first class service. Will recommend to other homes.

Nursing Home Manager


The Service that I’ve received from New Directions has been second to none. My representative, keeps me in the loop with all the candidates that are available on a weekly basis. She ensures that all of the relevant documents are supplied such as CRB’s, relevant qualifications. As a standard part of the service that they provide, I always receive a courtesy call to see how things are going.

Occasionally, there is a need for short notice cover – when this occurs the team gives me the confidence that my staffing shortages can be met in a timely manner with reliable and professional nurses no matter the time of day or night.

I’m very happy to work with New Directions Nursing agency and would recommend them my associates in the future.

Peripatetic Manager, Care Home, Aberdare


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