New Directions Social Care

Recruitment & Training Provider in the Social Care Sector

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253 Vacancies Available.


Candidate Testimonials

I enjoy going to different places of work and met new people along the way. Going to different sectors of work and  gaining new experience. New directions have helped me a lot through out the time I have been with them.

Matthew is good person and understands what work I want and need and listens.

The training that they send me on is part of my job and it’s good training to have, I have met few clients from new directions in different work places I’ve been to they like and love working with the agency.

The other members of the team that I speak to also are friendly, helpful and very happy to speak to you if you got any problems or anything you need talk about.

Lindsey – Support worker

Would like to thank ND for all the support that you have given me over the years. You guys treat us all with respect and are very helpful. Your telephone manners are impeccable. You are always available to help and support us at any time of the day and night with whatever problems or queries that we may have. I would like to thank you giving me a wide range of clients and different care sectors which all adds to the variety of work and experience which we benefit from. Once again many thanks.

Andrea – Support Worker

I have recently been made active to work with new directions recruitment. When initially registering with them I was promised lots of work in hostels all over cardiff and I can honestly say I have not had a day go past where I am not offered work.

I am always informed of existing shifts with clients that are local and always offered on-going placements with new clients as well. I find Liam and the team very helpful, honest and all have a good sense of humor which helps in this line of work.

I have also been inundated with FREE training from them – again as they promised. I know I am well looked after with new directions and cannot recommend them highly enough.

Keith H – (Young Person’s Hostel Worker)

I have been involved with new directions on and off over the past 5 years.

Liam Healan found me my first job and with new directions and has been responsible for helping to guide me to numerous employers and help me to qualify to level 3 (QCF) – in working with young people in children’s residential care.

Personally i found the staff team to be friendly and polite and I know support is literally a phone call away.

Liam Healan has been responsible for helping me to realise my dream of working and helping support some of the UK’s most vulnerable young people and I will always be grateful to him and his team at New Directions for helping me into this work.

David, Senior Residential Worker

I heard about New Directions Social care from my friend Vicky.

The registration process was straight forward and did not take long at all. New Directions Social Care have been great at providing me with work opportunities in my chosen sector. Without this work, I would not have been able to expand on my knowledge and experience as I was not in a position to volunteer.

New Directions go above and beyond in order to assist with the people that work for them and the clients that they work with. They once paid for me to get a taxi to a placement in order to ensure I was able to work and to ensure that the client was able to receive cover.

I have thoroughly enjoyed the work placements that I have been placed at and it has now allowed me to realise what I would like to do in the future. I feel that New Directions Social Care are by far the best due to the variety of work they can offer and the location of the work offered enables me to access placements easily.

Jade, Support Worker

I have been working for New Directions Social Care since August 2015.

The New Directions team are very friendly, supportive but most of all, professional.

I am in close contact mainly with Omar. Omar is not just a very good consultant however an extremely knowledgable and understanding person with regards to the service users and the social care staffs needs. He is always supportive to my needs and is very flexible with working around my full time job.

Thank you very much Omar and the New Directions team for all of your support.

Ben Beynon, Support Worker

I found out about New Directions at a job fair in Cardiff. Your colleagues were very helpful and I heard from them and went through the interview process soon after the fair. I would and have recommended you to a few friends that have life experience and needed a job.

For the most part, there is enough work available. I have set days that I can work and appreciate all your efforts to try find me work on those days.

The service you provide is thoughtful and personal.

Brodie Jones, Nursery Nurse

I found working with the company fantastic as there was always someone available to speak to and everyone gave me useful advice and tips. I would recommend this company as I was given a lot of work that suited where I lived.

There was also great communication between the staff and I as I was regularly contacted to ensure I was doing alright in my placements, especially my longer term placement. Overall, I think this company provided a very personal service as the people I was speaking to were very nice and were interested in things about me and made regular conversation when I’d ring in or they’d ring me. I’m glad to have been part of such a lovely team of people!

Elinor Brunker – Nursery Nurse

From the very beginning of being in contact with New Directions Social Care, I have been dealt with professionally and always been kept up to date with what is happening regarding my process via email and telephone. I completed the paperwork and DBS and within a week it was all complete and ready or work within one day then I was offered work, I have also found the online service easy to use and very useful.

All the staff I have spoken to have been polite, I have felt at ease every step of the way and would highly recommend, actually I have recommended you to a friend already.

Nicola Gronow, Nursery Nurse

I’ve worked as a support worker for New Directions for 6 months, working with vulnerable people such as children, young adults and people with mental health issues. I’m enjoying working with New Directions because of the friendly staff, excellent  rates of pay and endless stream of work available.

Abdul Noor, Support Worker

Abdul Noor, Support Worker

I have been regularly working for New Directions since May 2014 and have found the New Directions Team to be very professional, efficient, friendly and supportive.

As I have a funded job in the week, then I am always looking for extra work in the week , mainly on the weekends with the purpose of gaining further experience in the social care sector. I have mainly been contacted by Omar and Liam, who I have found to be very supportive and understanding and always go out of their way to find regular work to fit in with my work commitments in the week.

I have to say how effective the  on call team has been because whenever I have had enquiry or needed advice they have always been available and supportive. The New Directions Team overall have been brilliant and always make you feel valued.

Stuart Morgan, Support Worker

New Directions promised to find me lots of work, pay me every Friday and send me on training courses in support of my work. Not only did this happen, as promised, but it was all handled by a great team of people who knew what they were about and were both professional and friendly.

Residential Support Worker

When I was looking for flexibility in order to work around other commitments in my life, agency work seemed the ideal option. So, being a Welsh company, I looked around and contacted New Directions. I was invited to interview soon after, where I was able to discuss my career history and state where I thought I would be best suited to work. All personnel in the offices are extremely pleasant and attentive.

Registered Nurse

All personnel in the offices are extremely pleasant and attentive. So, after all the customary checks, I am now working around Wales and enjoying my time immensely. I currently have a block booking of a month in one service, which is obviously ideal for so many reasons.

Registered Nurse – Learning Disability

I have worked for New Directions since July 2006 and have been in constant work since this time. I have always been offered training and personal development opportunities and feel supported in all choices I make.

Support Worker

I have always felt supported and valued at New Directions (Recruitment) Ltd. The overall quality of service and care for staff is always of a high standard.

Child Care Worker

I registered with New Directions (Recruitment) Ltd in May 2006. I think the service that the Domiciliary and Social Care Team provide is very good and very professional. I have always been offered regular work and been paid on time. I have recently started a NVQ Level 2 in Social Care through New Directions.

Care Assistant

My new role is going really well and I am absolutely loving it. I want to thank New Directions for all your help and hard work getting me the position that I wanted.

Residential Support Worker

I wanted to let you know how grateful I am for the help and support you gave me recently. At that time, I already had an interview for a social work post pending and even though this was not arranged through New Directions, you encouraged me to attend and gave me advice about interview techniques etc.

After speaking with you I felt much more confident and I am happy to say that I was successful and am now looking forward to my new role. I have found you to be a most professional and supportive agency.

Thank you once again.

Family Centre Manager

I really enjoyed working with people within very different Social Care sectors, as with this work that New Directions offered,  I gained new experience in many different areas of Social Care.  I also felt cared for in the years when I needed to pay my university fees (and all other bills) as I got offered more than enough work to do so through ND!

I appreciated that members of team at ND team spoke to me respectfully and made me feel appreciated. I am also very grateful for all the training (and supervisions) provided, as this helped me to increase my knowledge about different subjects within Social Care, meet other members of ND and discuss questions about work itself.

Overall an amazing experience!

Support Worker

Client Testimonials

Jacqui offers comment on our colleagues and all of the work he does for her team…

Gareth is my Oracle. What he does not know about my settings needs is not worth knowing. He knows the type of candidate that will work for me and always finds someone to cover any bookings I put with him.

I always feel Gareth gives more than he needs to and always goes that extra mile. He is approachable, professional while being friendly, courteous, knowledgeable about what is required and is always there when I need anything.

I really cannot praise Gareth enough and is an asset to New Directions. He is brilliant.

Jacqui, Day Care Manager, Cardiff

From the outset and the initial telephone contact with Liam and the team at New directions I found them to be genuinely interested in the care of young people we have. They have an excellent good understanding of best practice. They supply us with excellent, reliable and consistent agency staff all of whom are vetted to the highest standard.

They have also been key in the recruitment of some of my permanent staff, again Liam and the team did a great job in sourcing some outstanding candidates.

I will certainly be letting more area managers be aware Liam and the team as I cannot thank them enough.

Children’s Home Manager – Testimonial, Bristol

New Directions are a reliable professional agency that have provided us with competent staff at short notice. We are very happy with the service provided by the company and Hafod Care will continue working with them for the foreseeable future.

Vicky Hughes, Housing Officer

Vicky Hughes, Hafod Care Ty Ogwr

I have never had any problems with New Directions and have recommended them to other nurseries.

New Directions approached me about using them again as I had not used them for several years. Since starting to use them again as I needed nursery nurse cover I have been impressed with the service I have been getting.

They have not failed me and on the very, very rare occasions they have not been able to find anyone they call me with enough time that I can go elsewhere. They are always honest with me.

They will always check with me if I will be happy with the candidate they wish to send. They are very aware of when I need cover what my expectations are and which candidates are best suited to my nursery.

I always contact New Directions first as they do not fail me, they are always helpful and friendly, and work very hard to provide what I need.

Vicky, Gareth, Liam, Andrew, Omar have been brilliant when I have called needing someone. They have all worked with me at some point when I have had to call the out of hours number on the weekend when I know I need someone. They are all very friendly, helpful and professional. This is one of the reasons I will always call ND first. Brilliant team who know and understands my needs.

Vicky had gone over and above what I would expect all year when she knows I need cover. She works very hard finding the right person for me and keeps me up to date on how she is doing, who she is trying to get for me and checking that I am happy with the candidate.

I am so pleased with her and the friendliness you get from the time the telephone is answered followed by the service provided is excellent.

Three words to sum up the Social Care team at New Directions

Professional, friendly, brilliant

Jacqui Kempa, Centre Manager (Day Care)

I have recently been in difficult situation in a service I manage where I have been very short staffed. I called and spoke with Omar at New Directions as I wanted to recruit two agency members to work as part of the team at my service. Omar arranged for me to meet with two agency members who he thought would be good at the service.

I took both members on who have worked there for approximately two months and have worked very well. I have also met with Omar and he was very supportive on finding the right candidate for the service.

Many Thanks

Catryn Wake, Walsingham Service Manager

The childcare department contacted Vicky at New Directions Social Care with the view to inform our learners about the services that the agency can offer. Vicky has since been to the college on a number of occasions to offer advice and support to our level 2 and level 3 childcare students. Vicky has been very supportive and has actually helped to arrange a number of interviews for my level 3 students who are due to complete their course in a few months’ time. I am very pleased to say that these students have since been offered full time employment. Vicky has been very helpful and supportive throughout the whole process and is constantly in touch with new opportunities for the students as and when they arise.

I would not hesitate to recommend the services of the agency, and Vicky in particular, who is a very friendly and approachable person. The students have bonded with her and she has become part of the team here. I hope the relationship between the college and Vicky will continue in the coming years.

Helen Middleton, Level 3 Childcare Tutor, Cardiff and Vale College

I have found you all to be very professional, courteous, approachable and friendly.

Whenever I call there is always someone there to answer the telephone. My requests are listened to and dealt with promptly and efficiently. If you are unable to find cover for me you always ring back and let me know with enough time for me to contact someone else.

You have full understanding of my requirements and the kind of staff I need to work in the nursery. You have supplied me with very good staff who I have been happy to have back when required.

The standard of service of you and your team has been very good.

Jacqui Kempa, Day Care Manager

New Directions have proved to be a reliable and consistently professional agency who work hard to meet the needs of their customers. As the manager of an Independent Hospital it is reassuring to me to know that I can pick up the phone and be assured of a prompt service with a good success rate for providing suitable qualified and competent staff.

Independent Hospital Manager

Excellent nurse worked at the home will definitely book again. Staff at New Directions were very helpful, first class service. Will recommend to other homes.

Nursing Home Manager

The Service that I’ve received from New Directions has been second to none. My representative, keeps me in the loop with all the candidates that are available on a weekly basis. She ensures that all of the relevant documents are supplied such as CRB’s, relevant qualifications. As a standard part of the service that they provide, I always receive a courtesy call to see how things are going.

Occasionally, there is a need for short notice cover – when this occurs the team gives me the confidence that my staffing shortages can be met in a timely manner with reliable and professional nurses no matter the time of day or night.

I’m very happy to work with New Directions Nursing agency and would recommend them my associates in the future.

Peripatetic Manager, Care Home, Aberdare

Excellent service provided. New Directions (Recruitment) Ltd have covered shifts at extremely short notice, even over the Christmas Period.

Learning Disabilities Manager

We work very closely with the New Directions Social Care Recruitment and Training departments and have always received the most professional and comprehensive service from them. They provide us with a dedicated account manager who is able to respond to our specific needs and their training department works closely with us to provide bespoke training specific to our needs within the social care & social work sector – An Excellent service all round.

Director of Children’s Services

New Directions in Cardiff are one of the best Agencies you could use, they have never let us down. The team always manage to cover our shifts generally at very short notice. The standard of their candidates is exceptional and they always manage to place the right candidate within our homes.

We would highly recommend anyone who needs to use a recruitment agency for their requirements. They are all so professional and polite even under times of stress from the customer..!.. Contact them immediately for all your recruitment needs they never let you down.

Adolescent Care Unit

Right from the outset of the working relationship between New Directions and Greenfarm / Tresillian, ND have provided an excellent service, both in terms of efficiency and financial competitiveness.

A key area where New Directions excel is their ability to cover shifts at short notice. In a hostel environment, shift cover is essential, fortunately ND have been able to rise to this challenge, without compromising standards.

We also rely on the need for new workers to gain an understanding of hostel work, as quickly as possible. I can confidently say that ND provide thorough inductions, and are very receptive when it comes to feedback on individual workers.

Hostel Services Manager, Cardiff