Quality Assurance Manager, Cardiff

  • Location: Cardiff
  • Duration: Ongoing
  • Salary: £30,000 per annum
  • Start date: As soon as possible
  • Job Type: Permanent
  • Sector: Compliance
  • Posted:

Job Description

Who are we?

We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from a network of offices across the UK.

Purpose of Role:

The Quality Assurance department serves as a governance, audit, and analysis support to the management within the New Directions Group of companies. The departments key focus areas are legal and regulatory risk, data protection, complaints and non-conformity management, and internal audits. This role requires excellent communication skills and attention to detail. You will require a high level of personal integrity, professionalism, and an ability to work at pace whilst producing accurate results. As the Quality Assurance Manager, you will play a pivotal role in maintaining and enhancing our quality management systems, fostering a culture of quality, and driving continuous improvement across the organisation.

What we offer:

Fantastic employee benefits including:

  • A flexible working environment, with the opportunity for hybrid working
  • Health Cashback scheme
  • Life Assurance of 4 x salary
  • Pension Salary Sacrifice Scheme
  • A generous annual leave entitlement of 28 days holiday plus bank holidays (rising to 30 days holiday after two years’ service)
  • Opportunity to purchase additional annual leave through salary sacrifice
  • A day off for your birthday
  • A Giving Back day – to offer your services to the local community
  • Electric Vehicle Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
  • Cycle to Work Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
  • Opportunity to join our 3% interest Christmas savings scheme
  • Employee referral scheme; you can earn between £250 and £500 for each successful referral into the business
  • Regular social, health and well-being events
  • Free on-site parking
  • On-site Gym

Key Responsibilities:


  • Line Management of Quality Assurance Auditor, providing guidance, mentor ship, and performance evaluations.
  • Support the Head of Quality Assurance and Compliance in the production of management reports.
  • Support the Head of Quality Assurance and Compliance with attendance at Business Partner meetings, as required.
  • Deputise in the absence of Head of Quality Assurance and Compliance


  • Responsible for ensuring systems and processes are updated in line with legislative changes
  • Develop and deliver training to ensure conformance with company policy and regulatory requirements

Data Protection

  • Support the Data Protection Lead and be first point of contact for all data protection queries, providing first line advice for SARs, breaches, and erasure requests.
  • Support the Data Protection Lead with the design of GDPR audit schedules, conduct data protection investigations and impact assessments.

Audits and inspections

  • Monitoring and reporting on non-conformities, leading in root cause analysis and ensuring improvement plans are implemented
  • Identify Compliance and QA training needs for Group
  • Create internal audit programme and timetable covering regulatory compliance and quality assurance, reporting on findings and conducting detailed analysis of actions to be taken
  • Ensure that the Group has up to date policies and procedures and associated documentation in all areas of internal and external compliance and regulation


  • Management Representative for ISO 9001:2015, ISO 14001:2015 and ISO 27001:2013, ensuring minimal noncompliance and successful maintenance of the standards.
  • Design of ISO internal audit schedule and lead in the preparation for external audits.

Business Processes

  • Evaluate and improve the effectiveness of policies, procedures and controls of risk management and governance for the Group

Person Specification:

  • Proven experience in quality assurance or quality management, with a track record of successfully managing quality systems in a dynamic environment.
  • Detailed knowledge of compliance, quality assurance and vetting requirements for all sectors of recruitment
  • Strong understanding of quality principles, methodologies, and tools, including ISO standards
  • Experience in conducting audits, root cause analysis, and implementing corrective and preventive actions.
  • Excellent leadership and team management skills, with the ability to motivate and develop a high-performing quality assurance team
  • Proven ability to drive change and continuous improvement initiatives across an organisation.
  • Ability to manage change effectively, promote new opportunities, ideas and perspectives
  • Sound time management skills, pro-active with managing workload in order to meet deadlines and able to work under pressure
  • An eye for detail and thorough auditing skills
  • Innovative approach to work, applies divergent thinking and values LEAN concepts to strive for efficiency

New Directions Holdings Ltd is acting as an Employment Agency in relation to this vacancy.

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