Job Description

Summary of Role:

To ensure all care packages are covered with an appropriate care worker at all times. To liaise with the registered manager to ensure adequate cover for all existing and new packages to guarantee the smooth running of the care service. To assist the manager in the management of costs by ensuring working patterns are efficient and logical. To provide excellent quality care and support service to vulnerable adults and children, both at home and in the wider community.

Main Duties:

• Identify methods and systems to promote effective communication and engagement with individuals and key people
• Contribute to the overall success of the department by contributing and attending team meetings, etc.
• Utilise the brokerage service to maximise business opportunities
• To support the Registered Manager and direct care staff, to ensure effective and efficient person-centred service delivery.
• Supervise, mentor and act as a positive role model to Care Workers to ensure effective and efficient person-centred service delivery to all people who use the service
• To ensure that the actions of all staff directly supporting people using the service support their care, protection and well-being
• Ensure staff have appropriate skills/training to meet service user need
• To support and supervise the delivery of person-centred services to all people using the service
• Ensure appropriate inductions are arranged for new services
• Take responsibility for regular recruitment activity ensuring adequate service levels
• Assigning care workers to customers, whilst working within the standards and requirements of the company.
• Accepting, allocating and processing referrals for new work efficiently and accepting and processing changes and amendments to existing care packages
• Develop person centred plans for each person using the service
• Manage and monitor systems for the administration of medication and of the assessment of risk of abuse, failure to protect and harm to self and others. Support people using the service to maintain family links if they so desire
• Ensure regular contact is maintained with service users and or their representatives
• Ensure concerns regarding vulnerable adults and children are reported without delay Monitor and promote individual’s rights to expect and receive respect for their diversity, differences and preferences
• Develop and maintain effective relationships to promote individual’s choice about their care and support
• Liaising/building relationships with brokerage, LHB and hospital discharge units
• To develop own knowledge and practice relative to continuous service improvement
• Ensuring all runs and working patterns meet the needs of the company, customer and care worker
• Ensuring adequate cover is available for sickness, absenteeism or holidays
• Ensuring all emergency on-call issues are dealt with effectively e.g. covering calls either directly or indirectly when care workers are sick or absent. Recording all emergency calls and passing the information to appropriate parties
• Responsible for the management of the care team ensuring compliance and regulations are adhered to
• Responsible for safeguarding vulnerable clients and acting on reports of safeguarding concerns
• Responsible for compliance with all relevant legislation, and processes, policies, and procedures

Who are we?

We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from a network of offices across the UK.

Voted Best Employer - Cardiff Life Awards 2024

What we offer:

Fantastic employee benefits including:

• Health Cashback scheme
• Life Assurance of 4 x salary
• Pension Salary Sacrifice Scheme
• A generous annual leave entitlement of 25 days holiday plus bank holidays (rising to 27 days holiday after two years’ service)
• Opportunity to purchase additional annual leave through salary sacrifice
• A day off for your birthday
• A Giving Back day – to offer your services to the local community
• Electric Vehicle Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
• Cycle to Work Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
• Opportunity to join our 3% interest Christmas savings scheme
• Employee referral scheme; you can earn between £250 and £500 for each successful referral into the business

New Directions Holdings Ltd is acting as an Employment Agency in relation to this vacancy.