Job Description

Who are we?

We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from a network of offices across the UK.

We have recently been recognised for our fantastic business achievements across a number of awards:

• Finalists for Best In-House HR Team and Excellence in HR – CIPD HR Wales Awards 2024
• Winner of Best Employer, and Finalists for Best People Services, Best Business Services and Best Sustainability – Cardiff Life Awards 2024
• Winner of Best Technology and overall, Platinum Award Winner (Checks Direct) – Cardiff Life Awards 2024
• Highly commended for Skills Development – IOD Wales Awards 2024
• Finalists for Best Temporary Recruitment Agency, Recruitment Agency of the Year 100+ employees and Most Effective Compliance Operation – Recruiter Awards 2024
• Finalists for Scale-Up of the Year and Team of the Year (Checks Direct) – Fintech Wales Awards 2024
• Finalists for Best Technology (Checks Direct) – EntreConf Awards 2024
• Finalists for The Employer of the Year, Mid-Market Business of the Year Award and Family Business of the Year Award – Lloyd’s Bank British Business Excellence Awards 2024
• Finalists for Temporary Recruitment Company of the Year and Best Recruitment Company to work for (£50m to £100m) – TIARA Awards 2024
• Finalists for Employer of the Year, Financial & Professional Services Business of the Year and Technology Business of the Year – Cardiff Business Awards 2024
• Finalists for Business Services Business of the Year and Employer of the Year – South Wales Business Awards 2024

At New Directions, we deeply value our employees as the heart of our success, and we do this through our Impact Initiative. We recognise that each individual brings unique skills, perspectives, and dedication that drive our growth and innovation. We foster a culture of respect, inclusivity, and collaboration where every voice matters. By investing in professional development, well-being, and work-life balance, we ensure our people feel supported and empowered to thrive. We celebrate achievements, encourage creativity, and provide opportunities for advancement. In summary, our Impact Initiative makes sure you feel valued – with celebrations, wellbeing support, and chances to give back as a team.

Job purpose:

To provide quality educational staff supply service to all schools and education supply workers in your allotted area of responsibility, in a manner that enhances the reputation of the company and leads to business growth from satisfied customers.

Main duties:

• To recruit, vet and maintain effective working relationships with all candidates available for supply work within your designated are of responsibility
• Respond effectively to a range of inbound telephone business enquiries and where practical convert the enquiry to an appropriate booking in accordance with specified processes, procedures, standards and relevant New Directions Education Ltd regulations.
• Undertake effective outbound sales calls to secure work for your supply staff and where practical convert to an appropriate booking in accordance with specified processes, procedures, standards and relevant New Directions Education Ltd regulations.
• Maintain regular contact with all of your supply staff to keep them in your fold and available for work through New Directions Education Ltd for the maximum % of their time.
• Arrange and undertake effective client visits generating new business and providing quality follow-up service visits for existing clients. Whilst on visits and during call activity to schools promote ND Ed full services i.e CPD Training.
• Maintain a good working understanding of New Directions Education Ltd database system (RDB) such that its benefits are fully exploited whilst updating data in a disciplined manner. Keep abreast of all changes as they arise.
• Prepare suitable quality CVs and profiles for all supply staff seeking long-term work.
• Monitor & liaise with Area Manager re reports affecting own geographical areas.
• To protect your valuable supply staff availability by ensuring that you fill their diaries with suitable work through actively selling them in advance.
• Support NDE webinars and education events, ensure that places are offered to as many different clients/candidates as possible without inviting the same individuals.
• To develop relationships in all using schools with the full range of staff who might benefit from our services: The person in ‘charge of supply’, the head-teacher, the ALNCO and staff responsible for filling vacancies (heads of departments / deputy heads).
• Such other tasks as are delegated by your Area Manager at any time
• In busy periods, assist other recruitment consultants to fill bookings

Main responsibilities:

• Responsible for providing educational supply staff with a professional agency supply service, finding them the supply work they desire whilst treating them with respect and being open and honest at all times
• Responsible for compliance with all relevant legislation, and processes, policies, and procedures
• Responsible for taking reasonable care of your own health and safety and ensuring that you take reasonable care not to put other people (including fellow employees and members of the public) at risk by what you do or do not do in the course of your job
• Responsible for safeguarding assets within your control and possession, including but not limited to hardware, software, systems, or information, and to report any suspected breach in security without delay, to the relevant personnel as required
• Responsible for the non-disclosure of any confidential information and/or trade secrets of the Company to third parties and/or the misuse of any confidential information and/or trade secrets of the Company for your own purpose/benefit
• Responsible for establishing, maintaining, and developing excellent working relationships with colleagues within your department and the wider Company
• Responsible for delivering exceptional levels of customer service; both to internal and external customers
• Responsible for communicating with people in a respectful, courteous, and professional manner at all times

Educational/qualification attainments:

Full UK Drivers License

Knowledge, skills and experience:

• Highly competent at all aspects of the role
• Previous experience in a recruitment or sales background
• Good market knowledge e.g. funding opportunities, PSL
• High knowledge of REC Code of Conduct
• Excellent knowledge of the recruitment process 
• Full understanding of desk revenue generated as per set budget GP for individual desk
• Strong knowledge of the AWR legislation with the ability to manage AWR compliance
• Able to make decisions using available data and information
• Excellent time management skills – ability to plan and prioritise workload, maximising productivity
• Ability to assist junior team members
• Efficient user of RDB, Swyx and Teams
• Ability to build and maintain information bank
• Ability to promote services making high quality sales
• Ability to market through social media
• Excellent knowledge of child safeguarding
• Excellent telephone manner
• Maintains quality for all users
• Has a bank of testimonials readily available to promote service
• Able to manage margin control with the ability to deliver strong performance

Personal qualities:

• Able to communicate clearly and accurately with people at all levels
• Able to develop effective working relationships
• Able to effectively solve problems
• Able to maintain the highest levels of confidentiality and data security
• Able to remain positive and enthusiastic if working under pressure
• Able to work as part of a team
• Able to work independently
• High levels of accuracy and attention to detail
• Highly organised
• Self-motivated and self-reliant

What we offer:

Fantastic employee benefits including:

• A flexible working environment, with the opportunity for hybrid working
• Health Cashback scheme
• Life Assurance of 4 x salary
• Pension Salary Sacrifice Scheme
• A generous annual leave entitlement of 25 days holiday plus bank holidays (rising to 27 days holiday after two years’ service)
• Opportunity to purchase additional annual leave through salary sacrifice
• A day off for your birthday
• A Giving Back day – to offer your services to the local community
• Electric Vehicle Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
• Cycle to Work Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
• Opportunity to join our 3% interest Christmas savings scheme
• Employee referral scheme; you can earn between £250 and £500 for each successful referral into the business
• Regular social, health and well-being events

New Directions Holdings Ltd is acting as an Employment Agency in relation to this vacancy.