Job Description

Who are we?

We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from a network of offices across the UK.

• A market leader and supplier of choice
• IRP ‘Best Company to Work for 2016’
• Winner of ‘Recruitment Training Provider of the Year’ – Business Excellence Awards 2018
• Winner of ‘Best Recruitment and Training Services – Wales’ – Business Excellence Awards 2016

Summary of Role:

We have an exciting opportunity for an Recruitment Consultant to join our Social Care department.

To provide a quality temporary recruitment service to all clients and agency workers in your allotted area of responsibility, in a manner that enhances the reputation of the company and leads to business growth from satisfied customers.

What we offer:

Fantastic employee benefits including:

• A flexible working environment, with the opportunity for hybrid working
• Health Cashback scheme
• Life Assurance of 3 x salary
• Pension Salary Sacrifice Scheme
• A generous annual leave entitlement of 25 days holiday plus bank holidays (rising to 27 days holiday after two years’ service)
• Opportunity to purchase additional annual leave through salary sacrifice
• A day off for your birthday
• Opportunity to join our 3% interest Christmas savings scheme
• Employee referral scheme; you can earn between £250 and £500 for each successful referral into the business
• Regular social, health and well-being events

Main Responsibilities:

• Fully competent at all aspects of the Recruitment Consultant role
• Monitor & liaise with Branch Manager re reports affecting own geographical areas
• Support webinars and client events, ensure that places are offered to as many different clients/candidates as possible without inviting the same individuals
• Manage Telephone Activity in accordance with incoming and outgoing call levels as outlined by Branch Manager
• To protect your valuable supply staff availability by ensuring that you fill their diaries with suitable work through actively selling them in advance
• Has a full understanding of desk revenue generated as per set budget GP for individual plan
• Able to effectively negotiate rates to improve margin control
• Has strong knowledge of the Agency Worker Regulations
• To provide agency workers with a professional agency temporary supply service, finding them the supply work that they desire whilst treating them with respect and being open and honest with them at all times
• To establish, maintain and develop relationships with clients in your area that have a demand for agency workers
• Holds excellent relationships with candidates, clients and the local community
• To recruit, vet and maintain effective working relationships with all candidates available for supply work within your designated area of responsibility
• Contact all live, lapsed and non-using clients within set timescales
• Visit a minimum set number of clients per week as agreed with your Manager in line with the Branch Strategy and to incorporate dedicated days out on pre-arranged calls
• To increase your pool of available candidates, by earning their preference to work through New Directions Social Care rather than other agencies and by earning their desire to recommend New Directions Social Care services to their friends and acquaintances
• To increase your pool of available candidates through contributing to branch recruitment strategies and by providing an impressive and extremely rapid recruitment service when an application is received, getting the applicant out working for New Directions Social Care as fast as possible whilst adhering to New Directions Social Care critical compliance rules
• To provide those clients with an efficient and professional supply service based upon respect, complete honesty and total commitment
• To develop relationships in all using clients with the full range of staff who might benefit from our services
• To secure additional clients relationships through making suitable contact, at a suitable time, in a suitable way, with a suitable offering, thus finding additional work opportunities for your registered agency workers
• To secure regular day to day and long-term bookings from clients and match those bookings with the most suitable supply staff available in a professional and (sometimes critically) very rapid manner
• Recruiting candidates for Private Nursing Homes, Care Homes and other Nursing settings
• Promoting candidates to clients to match the best talent to the work available
• Taking bookings for day to day and long term work working proactively to fill them with your best candidates
• Maintaining relationships with existing clients through effective account management to generate ongoing and long term business
• Developing new business sales through regular calls and visits to non-using and lapsed clients selling in your services and candidates
• Using the recruitment CRM to execute all client and candidate actions
• Maintaining relevant intelligence on your clients and candidates to support the branch strategy
• Supporting your clients with community and fundraising activities
• Working to and exceeding key performance indicators and targets set by the Team Leader and Management
• Partnering with Recruitment Consultants across different departments to cross and up-sell services and products

Ideal Candidate

• Full UK Driver’s Licence Essential
• Previous experience of working in agency recruitment or business development/sales
• Knowledge of recruitment, vetting and compliance procedures/possesses wiling to learn and develop
• Ability to source, recruit and retain staff for a range of roles
• Ability to negotiate and close sales working to set targets and KPIs
• Commercial awareness through understanding of gross profit and margin control
• Comfortable in conversing with lapsed and non-using clients to develop new business
• Excellent customer service
• Ability to problem solve