Job Description

Who are we?

We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from a network of offices across the UK.

We have recently been recognised for our fantastic business achievements across a number of awards:

• Finalists for Best In-House HR Team and Excellence in HR – CIPD HR Wales Awards 2024
• Winner of Best Employer, and Finalists for Best People Services, Best Business Services and Best Sustainability – Cardiff Life Awards 2024
• Winner of Best Technology and overall, Platinum Award Winner (Checks Direct) – Cardiff Life Awards 2024
• Highly commended for Skills Development – IOD Wales Awards 2024
• Finalists for Best Temporary Recruitment Agency, Recruitment Agency of the Year 100+ employees and Most Effective Compliance Operation – Recruiter Awards 2024
• Finalists for Scale-Up of the Year and Team of the Year (Checks Direct) – Fintech Wales Awards 2024
• Finalists for Best Technology (Checks Direct) – EntreConf Awards 2024
• Finalists for The Employer of the Year, Mid-Market Business of the Year Award and Family Business of the Year Award – Lloyd’s Bank British Business Excellence Awards 2024
• Finalists for Temporary Recruitment Company of the Year and Best Recruitment Company to work for (£50m to £100m) – TIARA Awards 2024
• Finalists for Employer of the Year, Financial & Professional Services Business of the Year and Technology Business of the Year – Cardiff Business Awards 2024
• Finalists for Business Services Business of the Year and Employer of the Year – South Wales Business Awards 2024

Job purpose:
To provide a quality temporary recruitment service to all clients and agency workers in your allotted area of responsibility, in a manner that enhances the reputation of the company and leads to business growth from satisfied customers.

Main duties:

• Fully competent at all aspects of the Recruitment Consultant role
• Monitor & liaise with Commercial Head of Recruitment re reports affecting own geographical areas
• Support webinars and client events, ensure that places are offered to as many different clients/candidates as possible without inviting the same individuals
• Manage Telephone Activity in accordance with incoming and outgoing call levels as outlined by Head of Recruitment
• To protect your valuable supply staff availability by ensuring that you fill their diaries with suitable work through actively selling them in advance
• Has a full understanding of desk revenue generated as per set budget GP for individual plan
• To sustain a booking plan delivering up to £150,000+ GP
• Able to effectively negotiate rates to improve margin control
• Has strong knowledge of the Agency Worker Regulations
• To provide agency workers with a professional agency temporary supply service, finding them the supply work that they desire whilst treating them with respect and being open and honest with them at all times
• To establish, maintain and develop relationships with clients in your area that have a demand for agency workers
• Holds excellent relationships with candidates, clients and the local community
• To recruit, vet and maintain effective working relationships with all candidates available for supply work within your designated area of responsibility
• Contact all live, lapsed and non-using clients within set timescales
• Visit a minimum set number of clients per week as agreed with your Manager in line with the Branch Strategy and to incorporate dedicated days out on pre-arranged calls
• To increase your pool of available candidates, by earning their preference to work through New Directions Social Care rather than other agencies and by earning their desire to recommend New Directions Social Care services to their friends and acquaintances
• To increase your pool of available candidates through contributing to branch recruitment strategies and by providing an impressive and extremely rapid recruitment service when an application is received, getting the applicant out working for New Directions Social Care as fast as possible whilst adhering to New Directions Social Care critical compliance rules
• To provide those clients with an efficient and professional supply service based upon respect, complete honesty and total commitment
• To develop relationships in all using clients with the full range of staff who might benefit from our services
• To secure additional clients relationships through making suitable contact, at a suitable time, in a suitable way, with a suitable offering, thus finding additional work opportunities for your registered agency workers
• To secure regular day to day and long-term bookings from clients and match those bookings with the most suitable supply staff available in a professional and (sometimes critically) very rapid manner
• In busy periods, assist to fill bookings

Main responsibilities:

• Responsible for assisting in the success of the Social Care department KPIs
• Responsible for compliance with all relevant legislation, and processes, policies, and procedures
• Responsible for taking reasonable care of your own health and safety and ensuring that you take reasonable care not to put other people (including fellow employees and members of the public) at risk by what you do or do not do in the course of your job
• Responsible for safeguarding assets within your control and possession, including but not limited to hardware, software, systems, or information, and to report any suspected breach in security without delay, to the relevant personnel as required
• Responsible for the non-disclosure of any confidential information and/or trade secrets of the Company to third parties and/or the misuse of any confidential information and/or trade secrets of the Company for your own purpose/benefit
• Responsible for establishing, maintaining, and developing excellent working relationships with colleagues within your department and the wider Company
• Responsible for delivering exceptional levels of customer service; both to internal and external customers
• Responsible for communicating with people in a respectful, courteous, and professional manner at all times

Educational/qualification attainments:

Full UK Driver’s License

Knowledge, skills and experience:

• Previous experience of working in agency recruitment or business development/sales
• Is able to source, recruit and retain staff for a range of roles
• Knowledge of recruitment, vetting and compliance procedures/processes
• Commercial awareness
• Comfortable conversing with lapsed and non-using clients to develop new business
• Has excellent customer service skills to deliver a warm and efficient service to existing clients
• Effective negotiation skills
• Has strong knowledge of the Agency Worker Regulations
• Has a full understanding of desk revenue generated as per set budget GP for individual plan
• Ability to coach other team members
• Efficient user of RDB, Word, Outlook, PowerPoint and Excel
• Ability to build effective relationships

Personal qualities:

• Offers personable and calm approach to build effective working relationships with candidates
• Calm and proactive

What we offer:

Fantastic employee benefits including:

• A flexible working environment, with the opportunity for hybrid working
• Health Cashback scheme
• Life Assurance of 4 x salary
• Pension Salary Sacrifice Scheme
• A generous annual leave entitlement of 25 days holiday plus bank holidays (rising to 27 days holiday after two years’ service)
• Opportunity to purchase additional annual leave through salary sacrifice
• A day off for your birthday
• A Giving Back day – to offer your services to the local community
• Electric Vehicle Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
• Cycle to Work Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
• Opportunity to join our 3% interest Christmas savings scheme
• Employee referral scheme; you can earn between £250 and £500 for each successful referral into the business
• Regular social, health and well-being events
• Free on-site parking
• On-site Gym

New Directions Holdings Ltd is acting as an Employment Agency in relation to this vacancy.