Cardiff

I started working with New Directions in June 2017. I deal direct with Nadine who is very easy to get hold of and if I have any queries she is able to answer them straight away. She is very quick at calling back if you aren’t able to get through directly to her, and is very friendly, approachable and polite. She is not pushy when it comes to work and I have found that very refreshing compared to other agencies.

Since working with New Directions I  have enjoyed that they have been able to keep putting me back in the same schools which means I can build up a rapport with the school and good working relationships with the staff, pupils and parents. I would highly recommend New Directions and have already started telling people to call and register.

Thank you Nadine for your hard work over the last few months I really appreciate it and I look forward to September!

Samantha, Newport Primary NQT

New Directions have been great to work in my first year of teaching. They are very good at selecting schools that they think I’d enjoy working in, which makes the experience a lot more personal. In terms of contact, my account managers keep in regular contact with me by text and over the phone, be it to offer a booking or often just to call to ask how the day or week has gone. Something that I also really appreciate is that there is no pressure on me to take work if not needed or to work in a school that I’d prefer not to for personal reasons. This makes me feel like I am in control and that I get what I need personally. My account managers also keep a list of preferred schools that I enjoy working in, so that they can try to get repeated work there as much as possible. This for me is great as it means that I am happy where I’m working, but also this repeated work helps me build up familiarity and a rapport with schools. In terms of feedback, New Directions are also incredibly open about the feedback from schools. This is very useful for professional development but also in terms of building confidence when they share your positive reviews.

The highlight of my time working with New Directions has been how I’ve been dealt with by my account managers. Both of them work very hard in placing me in schools they think that I would like, and they are very understanding of my needs be that in terms of availability or issues with travel etc. They also work hard in getting me repeated work in schools, which in turn gives me some continuity which otherwise can be difficult on supply. As a result of this I also received a long term supply post in a school, which I enjoyed very much and this helped me progress greatly professionally. This was an opportunity that I am very thankful for and would not have had, had it not been for New Directions.

I’m extremely happy with my experience working with New Directions. I previously had a negative experience with another supply teaching agency in which I was treated rather poorly. However working with New Directions I feel I have had a very personal experience, which I value greatly. I have a good working relationship and dialogue with my account managers; and they have made me feel like I do in fact matter. They work very hard to address and serve my needs and I genuinely feel like I am put first. I cannot speak highly enough of my account managers and greatly appreciate their efforts in making the start of my teaching career as smooth as possible.

Jonathan, Cardiff Primary Teacher

I have worked with New Directions since 2015. Nadine is very helpful, she always calls me or replies to my messages when I need some help or information. She has been very understanding about my availability and which schools and years I like to work in. She has always given me work in my regular schools.

We can also have a joke and she is very good when I forget my time sheets. This year I have been working in a few regular schools and it has been fantastic, I have had placements in my preferred schools and this has made me more confident. I hope to continue to work with New Directions and I have already recommend New Directions to a few people.

Ambreen, Newport Primary Teacher

I have been working with my dedicated Account Manager at New Directions for around a year, she is friendly, supportive and a good communicator. I am really happy with the frequency of work and would recommend working with New Directions.

Emma, Teacher, Monmouthshire and Newport

Gemma has been a great account manager, right from the day I met her and was signed to the agency. We have talked regularly over the phone, through text and through email. She regularly got me work and was always working around my needs. Gemma found me long term supply contracts which suited me well and eventually gave me the opportunity to receive a contract direct from the school. She was always open to questions when I had them and these would be answered quickly. A super account manager!

The highlight of working with New Directions has been being able to work in a variety of schools, through short term and long term supply and gaining a fixed term contract from one of the schools.

I would recommend New Directions. They are a great company. Well known by a large variety of schools. Easy to contact and the online calendar was efficient. I always got work when I wanted.

Tania, Teacher from Cwmbran

We are truly grateful and very happy with the service we receive from New Directions, their staff are very helpful and pleasant and will go that extra mile to give a super service. Well done, team!

St Francis RC Primary School, Cardiff

I joined New Directions in June this year as a newly qualified teacher. My Account Manager Gemma is extremely friendly and I always enjoy chatting to her. She frequently contacts me and is always available when I contact her. She is very helpful and it’s clear that she is confident at her job.

Gemma found me my first teaching job very soon after leaving University this year. She frequently contacted me with updates on my file and her support has been excellent as well as genuine.
Yes I would recommend New Directions.

Primary Teacher, Pontypool

My Account Manager has been very supportive throughout my first year with New Directions Education. I was asked to continue for the full year after completing one days supply with them. I have loved every minute and the fact that I will be in the same school for a full year is great. I also know that I have my Account Manager’s full support should I need it.

Clare, Level 3, Newbridge