Cardiff

My Account Manager will always keep me updated with available bookings. Her communication is brilliant and she is very reliable and professional. She is lovely to talk to, very friendly and understanding and the Additional Learning Needs/Learning Support Assistant Team are always there to help in her absence.

Alisha, Level 4, Caerphilly

I have worked with New Directions Education on and off for about 10 years.  Over the most recent years, I have had the pleasure of dealing with my dedicated Account Manager. She has been fantastic, always keeps in contact, polite and easy to talk to. The highlight of working with New Directions is that there is plenty of work available and their staff are always friendly and helpful.

Claire, Level 3, Abercarn

I have been working in schools across Cardiff for the past 2 years through New Directions. They have been brilliant at finding me work and are always friendly and polite. I was offered a temporary contact at a school I had been working at, but I would not hesitate to go back to New Directions when it has finished. They are definitely the best and most professional agency to deal with.

Lauren, Level 3, Dinas Powys

Working with New Directions and my Account Manager has been an absolute pleasure; I like the professional yet friendly ethos of the company. My Account Manager in particular has always gone above and beyond to work around my specific requirements to find work for me; she is very detail oriented and always follows up by a written confirmation which comes very handy to keep a track of what work I am doing. The one thing that stands out the most for me is that I have gained additional skills while working with New Directions through training sessions like Manual Handling. My Account Manager’s efficient coordination means I get to make the most of my time. I am very happy and content working for New Directions, and I wish the company and my Account Manager all the very best for the future.

Elizabeth, Level 3 Teaching Assistant, Cardiff

I’ve worked with my Account Manager for the past 18 months and she has been nothing more than awesome! She is always so accommodating and does her best for me. I have worked on a long-term placement at Cardiff and the Vale College since she’s been my Account Manager and she always checks to see that everything is going ok. My Account Manager is so friendly and interested in not only work queries but also supports me with personal issues I may be going through.

Thank you.

Alison, Further Education Teaching Assistant, Cardiff

My Account Manager has always been available if I have any concerns regarding my placements. She deals quickly and efficiently with any issues that need rectifying. She always asks how my family and myself are. She is very approachable.

Janet, Level 3 Teaching Assistant, Cardiff

Since signing up to New Directions my Account Manager has been very helpful with everything. Anytime I wanted work I was pretty much offered it. My Account Manager found me a long-term position for 3 days a week in a lovely school where I had such a good experience and learnt a lot. This is going to benefit me when doing my PGCE in September. She always asked me how I was getting on in the schools and also gave me feedback from schools as well. My Account Manager was very friendly and professional and she made a massive agency feel very personal. I can’t thank her enough for the experiences I had with the company and the schools.

Thank you for everything.

Natasha, Learning Support Assistant, Cardiff

I began my employment with New Directions at the start of 2017.  My experience with them has been very positive.  Communication is good and the staff are helpful.  With holiday pay and PPA allowance factored in I seem to be on a slightly higher income than I was with previous agencies.  They were also very prompt in sending off an employment reference to my mortgage provider.

Ashley, Tutor, Cardiff