Cardiff

My Account Manager is always very friendly and polite. She keeps me updated and has sorted out a few issues for me in a quick and professional manner. I would recommend New Directions to everyone.

Lauren, Learning Support Assistant

I have  been with New Directions since January 2016 and gained long term employment immediately.  I felt welcomed straight away as my Account Manager introduced herself from the point of registering. Thanks New Directions Education.

Kirsty, Special Needs Teaching Assistant, Cardiff

New Directions were great in getting me in to long term work with a local primary to me.  It was offered to me at a time when I needed it most.  Apart from loving and enjoying my time and work there, on a practical level it is just a ten minute walk away from my home. I couldn’t be happier. My Account Manager is fantastic-she is friendly, approachable, not at all intimidating and understanding.  She is always prompt in getting back to me when I contact her and is always cheery.  I have nothing but praise for her.

Helen, Classroom Assistant

New Directions have been great at finding me work this year. I’ve had lots of new experiences and had the opportunity to find out what I’m good at and what I enjoy. I’m impressed at how hard they have worked and how much they have catered to my individual needs.

Beth, Further Education Classroom Assistant, Cardiff

I have been with New Directions now for nearly 3 years. The team of staff in every department are always professional, friendly, helpful and do their best to find me work whenever I need it. They also give me feedback after a placement, which helps me to evaluate my own performance.

Jenny, Nursery Teaching Assistant, Cardiff

As a busy School and Pupil Referral Service, we have had the need to work with New Directions for almost 4 years, our dedicated account manager has been our point of contact for just over two and a half years.

Our account manager is one of our highlights of working with New Directions, she is excellent at understanding of the needs of our School, service and the pupils we work with. Even when we give her impossible requests she always manages fill the need! In addition, she is always honest about the candidates ability to meet our complex and individual needs.

Whenever I call in, all of the ALN team are very helpful, but our account manager is helpful and approachable.  If I have had any issues she has dealt with them promptly. I would recommend New Directions!

Jane, Pupil Referral Service Manager

I have a good relationship with my contact at New Directions. She is always friendly, helpful and professional. She has always given me feedback after a placement and if I have had any queries they are always answered promptly. Nothing is ever too much trouble. Whenever I have required work my Account Manager has been able to accommodate me.

I have enjoyed working in a variety of schools and feel I have gained valuable experience in doing this. There have also been plenty of opportunities for training courses.

Sarah, Level 2, Caerphilly

I have been working for New Directions for nearly 2 academic years and have been in the same school that I started in since joining ND for that period. I therefore, haven’t had to get in touch with New Directions often, although my Account Manager has been helpful and very friendly throughout and has said to call at anytime if I need any advice or support.

Working with New Directions has been a pleasure. When I joined I asked if they could find me work in an Additional Learning Needs School and I was offered a placement one close to home and have been here ever since. New Directions regularly offer courses that would be good for me and the team overall have been excellent!

Lauren, Higher Level Teaching Assistant, Bargoed