Cardiff

I am very happy with the service New Directions provide. New Directions cover at short notice and give us reliable and professional staff to cover our classes. When we have had last minute sickness my account manager Shannon knows which teachers we would like to come in. This is one of the main reasons we use New Directions as the children have continuity with the same teachers and the teachers are able to have peace of mind knowing who is taking their class and that work will be completed.

New Directions follow up with problems or when cover needs to be organised, even when I have forgotten. They also do not bother us with morning calls as they know we prefer to call them when we need cover.

Linda, secretary at Maindee Primary

I have been working as a teacher for New Directions for more than 5 years. My account manager Shannon communicates to me via text messages, email as well as phone calls on a regular basis. I am given the type of work I want, in particular schools and key stages, and the amount of work I require. Shannon has a good relationship with me knowing my preferences etc.

The highlight of working with New Directions is that they know my strengths but they also give me opportunities to work in other areas that I don’t get the chance to often work in, such as a nursery setting.

Having been associated with them since qualifying speaks volumes. I have been with other teaching agencies but have found New Directions to be much more professional on many levels including finding good quality work on a regular basis and the friendliness of the staff that deal with me. I would highly recommend New Directions.

Gary, Newport primary supply teacher

This is my fourth year working with New Directions. I have always been placed in schools when I am available and free to work. I have always been given work in the foundation phase, which I enjoy working with as it makes it a comfortable working environment. I did try key stage 2 and I did not enjoy it so my account manager always ensures I am in key stage 1 classes.

I love going to different schools and working in different classes as I enjoy the challenges. Even when I teach key stage 2, I manage the class and complete the work the teacher sets which always makes me feel good as a teacher as I have assisted the children to learn.

Overall, New directions always offer me work, they ensure I am given work when I’m available and are very friendly. I hope to continue work with New Directions and continue being given work when I am available and require it.

Ambreen, Newport supply teacher

New Directions is our Supply Agency of choice at Birchgrove Primary school. We have established very good working relationships with the staff at the agency.

We are always keen to find Teaching Assistants who are a good “fit” with our school and New Directions have worked with us to do just that and have sourced appropriate cover when needed. New Directions are also particularly helpful at finding us staff at short notice for unexpected absences.

New Directions have often juggled our requirements and sought appropriate solutions to problems we have which has meant continuity for our school and the staff show discretion and understanding when we are sent staff who we may not wish to use again, They are always open to feedback about the staff they send us – whether it is good or bad.

Karen McDonald

School Administrator

Birchgrove Primary School

I am very happy with my relationship with Daniel, my Account Manager, as he is professional and very approachable. As my designated point of contact, he contacts me on a regular basis regarding work and I have a great deal of confidence in him. One of the highlights of working with New Directions is the frequency of work in a regualr pool of schools, this allowing me to thoroughly enjoy my work. My overall experience of working for New Directions for the past 2 years has been a very positive one, which I hope will continue long in to future.

Hannah, Supply Teacher

My designated account manager is always available to talk, I would say that we talk at least 2/3 times a day. Dan is very open and honest when it comes to all bookings and I have every confidence that my feed back is passed on to the candidates appropriately. New Directions resource pool is vast and on most occasions our needs are met with strong support staff. New Directions are our preferred supplier of education staff due to there competitive rates, large resource pool and AWR management procedures and, as a result, I would strongly reccomend them.

Julie-ann Barrell, Caldicot comprehensive school

I have been working for New Directions Education for 2 years and my point of contact Gemma has been fantastic from day one. I have always been able to contact her either through phone, email or text. She always makes sure that we are up to date with each other about my availability and school placements.

New directions processes also makes everything easy. When you are busy working you don’t want to have to think about getting time sheets in for pay and New Directions online platform makes time sheets and pay really simple. It is also great to be able to update your calendar with your availability and complete any relevant training online too.

I recommend New Directions to anyone.

Victoria, Primary Teacher, Blackwood

Since going back into supply teaching my consultant, Shannon, is helpful in trying to find me supply relevant to my experience.

The highlight of working for New Directions is that it allows me to create a work relationship that is productive for all the recipients.

I would highly recommend teachers sign with New Directions.

Luliana, Supply Teacher, Newport