Cardiff

We have used New Directions for the past few years with excellent results. They always ensure we get an excellent service even at very short notice. Supply staff are of a high standard and New Directions comply with all legislations and meet our needs. Our Account Manager is very professional and helpful and he will ring at least once a week to ask if we are happy with everything and will ask for feedback on the supply teachers. The Account Manager seeks out the best person for the job and goes above and beyond to get us our preferred teacher even if it means rearranging the supply bookings to accomodate us. Any problems are smoothed out quickly and efficiently and I would be happy to recommend New Directions to other schools.

Kaye, Secretary at Markham Primary, Caerphilly

I qualified as a teacher in July and immediately registered with New Directions. Words cannot explain how much I enjoy working with New Directions. They are reliable and always ready with work for me to attend to.
Being an NQT, starting my career as a teacher has been somewhat overwhelming but the staff at New Directions have always been there ready to support me and advise me on my next move.
My favourite aspect of working with New Directions, is the way I am treated as an individual. The communication between my agent and I has always been hassle free and I have always felt comfortable and valued when speaking to her.
I recommend all NQT teachers in Newport to contact Shannon and sign up with New Directions.

To summarize, New Directions is a Fantastic agency with amazing staff. I look forward to continuing the relationship I have with the staff at New Directions and with the pupils of the schools I attend.

Emma, NQT Teacher in Newport

We have been using New Directions for teachers and teaching assistants for 5+ years. I have an excellent relationship with my account manager Shannon. She is always very friendly, honest and open. Nothing is ever too much and she is always willing and available to help. She calls to check up on the school a couple of times a week. We also enjoy her treats and chats over coffee when she comes to visit. Having dealt with Mari previously to Shannon. I can say that New directions always look after us and do whatever they can to help. Both Ladies are fantastic.

The highlight of working with New Directions is the way the staff speak to us. They are always open for a chat or to listen. I would highly recommend New Directions as they are the best supply agency for friendliness and helpfulness.

Teresa, Secretary at St Joseph’s Primary Newport

Relationship with New Directions: Customer / Client Length of time working with New Directions: 5+ years

Description of relationship with New Directions point of contact: One of the strengths of New Directions is the very professional but also very personal relationship the company builds with it schools. ND account managers have developed good relationships with my Admin staff and vice versa.
So my colleagues and I know we are more than just an account number and a booking to the company.

Our Account Manager knows our school, my staff and the staff deployed here. She wants the placement to work and cares about the learning of the children in our school.

Highlight of working with New Directions: The highlight of working with New Directions has been the very strong sense that the company really cares about the service it provides our school. They want placements to work and for learners to benefit as a result. New Directions provides a great service and it cares about its schools.

Would recommend New Directions? : Yes

Additional comments about New Directions:

New Directions provides excellent service to our school. The Account Managers have excellent relationships with our staff and they work with us to provide the best solutions to meet the needs of our school and our learners. We use New Directions because they really do care and we really do matter to them.

Aberbargoed Primary, Mr Lewis Headteacher

We have been with New Directions for a number of years because of their excellent customer care provided. During this time their service has been reliable and efficient. We have been able to liaise with staff to arrange both short and long term cover and are the team is very evaluative in responding to feedback. Response is generally immediate, even when confronted with very short timescales.

Mr Catris, St Patrick’s R.C Primary, Cardiff

All Staff are friendly and do their utmost to help you with your needs or help you find your perfect job.

I’m always informed with any training courses.

Highlight of working with New Directions: working in a job I love and with people who great.

Would recommend New Directions? : Yes

Additional comments about New Directions:

Jen and Jess are both fab and always at hand to help you when ever needed.

Lucina – Testimonial

I feel that my relationship with everyone at New Directions is great. I know I can always call them if I need anything, but I prefer email usually. They always email me back as soon as possible with any inquiries or other needs I may have. They try their best to get me as much work as possible in the areas of teaching I prefer to work in. They really good to work with. I am so lucky to work with them and New Directions.

Highlight of working with New Directions: I have loved working with New Directions more than any other agency because they do get me work as much as they can. Other agencies say they could get me work, but did they ever…no! New Directions understand I can only work in certain areas of Cardiff because I don’t have a car of my own so getting to certain schools would not be possible. So they get me as much work as possible close to where I live which I am grateful for. Also New Directions know that I prefer I to work with a certain age group so they try their best to get me work in that age group. I am lucky that I get as much work as possible working for New Directions. By far they are the best Agency I have worked for in the Cardiff area.

Amy – Testimonial

We have used New Directions for the last 3-5 years. The convenience of using New Directions saves so much stress, knowing that every teacher we use for supply has an up-to-date CRB/DBS check gives us peace of mind.

We have an excellent relationship with our account manager Rachel. She always endeavours to fulfil our requirements even when I have given her very short notice. She is friendly, reliable and honest and always provides us with suitable staff. Rachel has an excellent sense of humour and can always cheer me up. We look forward to her occasional school visits.

Sue, Secretary, Deri View Primary School