Candidate Testimonials

I have been with New Directions for just over a year and my account manager my first point of contact in Wrexham and has worked with me ever since.
On the few occasions I have had queries, usually due to a school amending a booking whilst on site, she has got straight back to me and amended any bookings straight away. She has always kept me informed of any changes or amendment to bookings so that I have all the correct information before going into schools.
I have never contemplated using anyone else because she has been so good with me. Regardless of the query or issue she is on top of it very quickly and keeps me in the loop.

Alistair – Testimonial

My contact in New Directions is a very approachable and friendly account manager. She is very professional when securing bookings and always manages to find the “best fit” for staff and the schools we teach in.

She is always in contact and uses all mediums to contact me and to make sure that I have received the message about forthcoming work.

She also understands when I am not available for work, due to family commitments etc and doesn’t pester or make me feel obliged to take work.

For example, she asked me to work in a school in Prestatyn recently and I accepted the work. However once I had thought about the logistics of getting to the school, which was about an hour away from home. I knew that it would require me having to ask grandparents to step in and sit with my children and get them ready for school; I decided that it would be too difficult to attend work. I phoned her back and explained my situation. She was very understanding and told me not to worry she would find a replacement. I appreciated her understanding and professionalism.

Lindsay – Testimonial

Thank you to all the girls at the office, I could not have been as successful without you all; I appreciate all the hard work you have done for me all year round, your understanding and always looking out for me. It has been a fantastic year and I was able to get out what I needed from it; I can now only hope I will become a successful fully qualified teacher. Once again I cannot thank you all enough.

Joe, Cover Supervisor, Liverpool

I have always found my Account Manager to be polite, friendly, warm, professional and helpful. I usually talk to her on the telephone at least three times a week regarding work and bookings. She always keeps me busy, and for this I am very grateful.

When any issues have arose, she has always dealt with them swiftly and professionally. She always returns my calls and listens to what I have to say. Should an occasion occur on which I ask a question that she can’t answer, she always assures me that she will find out and get back to me; which she does very quickly.

She is always proactive in finding me work, and is a pleasure to deal with and talk to. She is very knowledgeable and always ensures that I am happy with my work, pay and school placements.

Thank you for your hard work. It is much appreciated.

Jonathan, Testimonial

I have been employed by New Directions for about 10 years. During my time with the company I have worked with several managers. I have worked with Annie now for about 5 months. When she first started she contacted me immediately to introduce herself and to get to know me as a teacher, my specialities, experience and work patterns.
I receive consistent work so am now able to solely work for New Directions. Annie is very approachable and helpful. She is always professional and if I have any questions or queries I know Annie will give me clear and accurate information. She always gives me feedback after I’ve been to a new school which has made me feel a real valued member of the team.

Nicola – Teacher from Bridgend

I heard about New Directions Education through Guardian job search. The registration process was a bit time-consuming, but that is to be expected seeing as I am coming all the way from Norway. You have done a great job assisting me through the whole process. New Directions found me work immediately after I became an active cover teacher, so I am more than happy with you. Just the fact that you helped me come over from Norway and get me work here in England is outstanding.

I can sum up New Directions Education with the words; efficient, helpful and resourceful.

Leana, Cover Supervisor, Liverpool

After completing my PGCE, I joined New Directions in September. I have so far had a brilliant experience on supply and would recommended anyone to register to New Directions, especially graduates. Supply for me has been a great way to build experience in a variety of settings and year groups.

New Directions have been very friendly and helpful, providing mostly pre booked work as well as bookings for nearly all my available days.

Primary Teacher – Working in the Vale of Glamorgan

I am due to start my third year of working for New Directions. Having worked for other agencies based in South Wales, I have found New Directions to be the most flexible and accommodating and reliable for finding me work. So much so that I have recommended it to several friends and colleagues. At least one of whom is now registered.

My account manager Annie is quite frankly superb. She is aware of my unusual availability and yet is still available to find me bookings in the type of school I am best suited and at a very competitive rate. She is very friendly, yet professional. Emails are always replied to promptly and queries dealt with.

On the one occasion where there was a miscommunication by a school, Annie found a quick and fair solution. I feel she represents the interests of the teacher well and understands the workings of schools. I am always surprised how much knowledge she has about individual schools. Not just the geography but timings, people and whether a teacher is suited to it. I really do enjoy our chats on the phone with talk of holidays, school concerts, West Wales, putting the world to rights and of course organising any bookings too!
Annie has gone the extra mile to ensure that my long term booking is renewed and she even renegotiated my rate, something which I hadn’t expected. Thank you.
I stay with New Directions for a number of reasons. Firstly, staffs are always able to deal with queries quickly and efficiently. I never having to chase work, it’s available when I need it.
The ease of checking timesheets, booking holiday and automatic calculations of mileage online makes things easy. I especially like how I can access payslips and my P60 online. The rules for usage of holiday and filling availability are simple.
The variety of schools used and the type of work available suits my needs. It is not assumed that you wish to work in your local area. I am not always able to take the morning phone call and my account manager always accommodates this.
Because of these and the fact that simply the vibe is calm and organised I will continue to work for New Directions.

Primary Teacher – working in Bridgend