Testimonials

Sian is a very friendly and approachable person. Any problem I have she sorts it out without any trouble. I look forward to working with New Directions in the new year.

Gillian – HLTA Welsh Medium Schools – Pontyrpidd

On a couple of occasions New Directions have not been informed that I was working an extra day or so at the school I am currently at. This resulted in me being unable to submit a time sheet for all the days worked by the end of the week. Like many, I have bills to pay, so insuring I get paid correctly is important.

Rebecca has always dealt with these issues quickly and made it as hassle free as possible for myself.

Rebecca has excellent interpersonal skills and is extremely approachable. If I have any questions, she is always the first person I wish to contact. Rebecca has also offered lots of advice regarding what the agency has to offer outside the regular in school supply work, which has been extremely helpful and has promoted the company well.

Anya – Denbighshire Primary School Teacher

Rebecca has always been willing to help whenever there has been an issue. I didn’t have much work to start with and Rebecca always made sure I felt like a priority to get work.

When there was issues with no planning left at a school and expectations from school and Rebecca were different regarding the placement, Rebecca quickly resolved the issue with the school and myself.

When issues regarding the web portal or booking confirmations, Rebecca quickly resolved them once notified. Rebecca quickly discussed issues with the school and was very reassuring whenever a phone call was made to discuss placements.

Rebecca is always reassuring and pleasant when speaking to her in the phone, and I feel confident issues will be resolved efficiently.

She is also my booking agent and building a rapport has definitely helped to discuss issues in confidence. Rebecca always portrays experience when discussing issues and expectations which is reassuring for an NQT like myself.

Alexandra – Primary Teacher – Denbighshire

My experience with New Directions has been excellent. Rebecca, as my account manager is always very professional and approachable. I have no issues regarding pay, bookings or finding schools and Rebecca has always been very informative and helpful.

Since joining New Directions I have been very busy with supply work in a variety of different schools and with different age ranges which has given me a great amount of experience. I have secured 2 long term supply positions with the help of Rebecca at New Directions and I am very grateful to Rebecca for this.

Overall my experience with New Directions is very positive and I would have no hesitation in recommending Rebecca for further new and challenging roles within New Directions.

Bethany – Primary Teacher – Conwy

I can’t recall having any problems or issues in my dealings with my account manager or New Directions in general that have required resolution. I have always found you helpful and efficient when booking me work: texts and emails have arrived promptly, with all the relevant information required to get to schools, knowing exactly what work I was needed for and who I needed to speak to.

Colin – Teacher – Denbighshire

I approached New Directions prior to me moving to Swansea. Kelly was most very helpful and made my experience of joining New Directions straight forward and hassle free. Kelly always managed to find me work that suited my needs throughout my employment. Kelly is a true professional and I would most definitely contact Kelly if I should need work again.

Melanie Campion

My work with New Directions and in particular Rebecca has always been very positive. What I appreciate most about working with Rebecca is her professionalism, dedication and commitment to everyone; the company, the schools and the supply teachers.

Rebecca is very understanding to different personal commitments and offers excellent advice and detailed information. I am always happy with the amount of work I receive.

I know from first hand experience that schools like to communicate directly with Rebecca with their bookings as she offers a fantastic service and schools feel confident in her work.

Eleanor – Primary Teacher – Denbighshire

Ysgol Gyfun Gymraeg Glantaf had used the services of New Directions Ltd for a number of years before I took over responsibility for the administration of supply cover in January 2014. The service provided by Siân and her small team has been consistently exemplary. The high standard of Siân’s performance was the deciding factor in our having the confidence to place all of our supply work in her hands. Siân goes the extra mile to ensure that our school’s needs are met. She is always positive and professional and always provides efficient and effective support to our school in all circumstances. She is an asset to the company.

Gareth Jones – Ysgol Gyfun Glantaf

I signed up with New Directions in June 2014 with my application being processed by Kelly. I found her to be very competent and professional in all aspects of the process. She has continued to be supportive and reliable as I have worked with New Directions over the last few months. Kelly manages to combine her professionalism with a friendly and approachable manner which makes me more than happy to have her as my account manager.

David, Supply Staff