Testimonials

I have worked for New Directions on and off for the past 10 years, each time I have returned my Account Manager has welcomed me back and found me posts which I have enjoyed.

She works very hard and I can always rely on her to find me work within my local area. She looked to find me work in schools which she thought to have suited my personality. She is so friendly and approachable in any situation. She is excellent communicating and always supplies me with the information I need for each job and each school.

New Directions are an excellent agency. If you say you are available for work they will always work their hardest to find the post most suitable to you. All the staff are extremely friendly and approachable.

There are other agencies out there but none as good as New Directions! I would highly recommend them to anyone!

LS, Primary Teacher from Risca

Just want to say a big massive thank you to my account manager and the New Directions team for all their hard work they have done, and are still putting in, to help me find work! I’ve been with New Directions since last year and have never been happier! Not only do they help you find work, they keep in touch with you to see how you’re doing and would help you straight away if there is anything you’re unsure of! Thank you so much.

Kirsty, ALN Support Assistant

Kirsty

We have built a positive relationship with New Directions for over 5 years. My Account Manager is very approachable and is very helpful when I require teaching staff to cover staff members. If she is unable to provide supply cover she will be honest with you as soon as you speak to her so that you can contact other supply agencies. I contact her on a regular basis and try to plan out my supply requests in advance so that I have continuous cover when required, and provide as much notice as possible.  The highlight of working with New Directions is that they are always friendly and helpful. Therefore yes I would recommend New Directions.

Primary school, Caerphilly

Since working for New Directions I have built a great relationship with all the girls, they always work with me when it comes to my needs as far as my family, ensuring I can work around childcare and finding me long term part time roles to suit my family life. I have previously worked with other agencies in the past and nothing compares to New Directions as far as communication and feedback goes, I would highly recommend  this company.

Rachel, Teaching Assistant

I contact my Account Manager by telephone or email when I have supply requirements. If I have no requirements we just “touch base” every couple of months for a chat.

Booking supply is always easy with New Directions.  Booking supply staff, from a school point of view, can be a stressful job.  New Directions make is as easy as it can be! My Account Manager is kind and courteous and the quality of staff they send is excellent. Thank you.

Primary School, Caerphilly

We are delighted with the service we receive from Kelly and her team.

Our pupils have very complex needs and new staff coming to our school can disrupt them.  Through discussions Kelly has established the kind of LSA/Teacher we require and I am delighted she has taken the time to get to know us and our requirements.

I also appreciate her honesty and if she has no-one suitable then she lets me know, hence the reason I continue to use your company.

She is an excellent ambassador for New Directions.

Rhyd-Y-Gors School- Debbie Payne

My Account Manager is excellent. Not only is she a delight to speak to but she also genuinely is passionate about ensuring I can get work when I need it at a location that fits around my lifestyle.

My Account Manager has been really helpful in ensuring that any work she has offered me does not impact on my own childcare commitments which was my number one priority when I joined ND. She always checks I am happy before I accept a new job.

When I have struggled in a role, she has always tried her best to find me something that suits my skills.

Ive had nothing but positive experiences with New Directions.

Kind regards

Javed, Further Education Support Assistant

Javed

I would like to say how much I have benefited not only from my account manager’s personal help but from the aid of the team members.

You have aided me by showing me work in the SEN area which is of benefit to my skills and also by identifying certain courses which may be of use to me.

I would also like to mention how much I have benefited from the use of my New Directions employee portal to input and read agency and work information.

I am very satisfied at present with the aid of my personal contact within the agency and the education team members in general.

Karen, LSA Cardiff

Karen

I have been registered with several agencies in the last few years and hardly got any work, just the odd day here and there. Since I registered with New Directions I started at a long term placement almost straight away.

If I have a query or need help with anything my consultant Kerry is always happy to help and I am always greeted in a friendly and positive manner.

Joanne -Teaching Assistant, Liverpool