Testimonials

I have worked for New Directions for 3 years. My accounts managers are great at communicating with placements and queries. Mari, Louise and Shannon have all been friendly and approachable.

Highlight of working with New Directions: Having the flexibility to work when and where you want.

Would recommend New Directions? : Yes

Supply teacher Newport

We choose to use New Directions to find our long and short term cover because the account managers and the staff they send are friendly. They have made day to day work easy as Shannon frequently communicates via email and phone and always allows us to have the teachers we prefer for cover.

The only problems we have with last minute supply cover is when the teacher is late. The teacher and Shannon are always very apologetic. The highlight of using New Directions is the professional and easy service and by contacting our favourite supply teachers who we know and trust for cover.

Ros, secretary at Eveswell Primary

Working with New Directions has always been positive and beneficial. My point of contact Shannon, always gives efficient service and never lets us down in finding cover for our classes. New Directions is the preferred supplier in Wales so we are confident and can rely on their processes and their teachers.

They have assisted us to find a TA for a long term position and we use their teachers to cover day to day. They ensure they send the strongest teachers for the more difficult classes.

Shannon is always friendly and frequently calls or drops in to see how we are and if we need cover. We also enjoy listening to her Australian accent.

Gill, secretary at Somerton Primary

Shannon has only been my account manager for a short period but during this time I have found her extremely pleasant to communicate with. Shannon very quickly picked up my school preferences, preferred age groups and desired working routine.

The team at new Directions are always quick to respond to any queries I may have and to resolve any problems.

After a 39 year full time teaching career in two schools, I have greatly enjoyed the variety of schools that I have worked in.

I have met up with many ex colleagues and also former pupils who are now parents themselves. Having expressed an interest, New Directions found me a placement in the same reception class I started in many years ago, I was so excited!

Newport primary teacher

I am very happy with the service New Directions provide. New Directions cover at short notice and give us reliable and professional staff to cover our classes. When we have had last minute sickness my account manager Shannon knows which teachers we would like to come in. This is one of the main reasons we use New Directions as the children have continuity with the same teachers and the teachers are able to have peace of mind knowing who is taking their class and that work will be completed.

New Directions follow up with problems or when cover needs to be organised, even when I have forgotten. They also do not bother us with morning calls as they know we prefer to call them when we need cover.

Linda, secretary at Maindee Primary

I have been working as a teacher for New Directions for more than 5 years. My account manager Shannon communicates to me via text messages, email as well as phone calls on a regular basis. I am given the type of work I want, in particular schools and key stages, and the amount of work I require. Shannon has a good relationship with me knowing my preferences etc.

The highlight of working with New Directions is that they know my strengths but they also give me opportunities to work in other areas that I don’t get the chance to often work in, such as a nursery setting.

Having been associated with them since qualifying speaks volumes. I have been with other teaching agencies but have found New Directions to be much more professional on many levels including finding good quality work on a regular basis and the friendliness of the staff that deal with me. I would highly recommend New Directions.

Gary, Newport primary supply teacher

This is my fourth year working with New Directions. I have always been placed in schools when I am available and free to work. I have always been given work in the foundation phase, which I enjoy working with as it makes it a comfortable working environment. I did try key stage 2 and I did not enjoy it so my account manager always ensures I am in key stage 1 classes.

I love going to different schools and working in different classes as I enjoy the challenges. Even when I teach key stage 2, I manage the class and complete the work the teacher sets which always makes me feel good as a teacher as I have assisted the children to learn.

Overall, New directions always offer me work, they ensure I am given work when I’m available and are very friendly. I hope to continue work with New Directions and continue being given work when I am available and require it.

Ambreen, Newport supply teacher

Since commencement of my employment with New Directions I have really enjoyed the varied work opportunities provided by you.

In particular I wish to thank you for your direct assistance in providing me with excellent training, guidance and general helpfulness.

This has enabled me to perform my role as an experienced Nursery Nurse and providing the benefits not only for your Clients but enhancing the reputation of New Directions.

I would also like to say that you have always been very approachable with any issues that I have encountered and regard you as a true professional.

Karen – Teaching Assistant

Since joining New Directions in September I have been very impressed with all of the aspects New Directions has to offer. My account manager is a pleasure to work with and is always friendly, helpful and welcoming when she phones in the mornings. All of the staff I have dealt with over the phone have gone out of their way to be friendly and helpful and I know I can phone with any query or worry and it will be dealt with efficiently and effectively.

The online system for logging in is easy to use, navigate and interpret, and the online training was very useful and helped eliminate worries and answered a lot of questions before I started in the school’s

All of the schools I have working in have been friendly and the staff have gone out of their way to show me routines, staff rooms and other necessary things throughout the school day.

Overall I am very happy and satisfied that I joined new directions.

Becky, Supply Staff