Job Description

Who are we?

We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from a network of offices across the UK.

We have recently been recognised for our fantastic business achievements across a number of awards:

• Finalists for Best In-House HR Team and Excellence in HR – CIPD HR Wales Awards 2024
• Winner of Best Employer, and Finalists for Best People Services, Best Business Services and Best Sustainability – Cardiff Life Awards 2024
• Winner of Best Technology and overall, Platinum Award Winner (Checks Direct) – Cardiff Life Awards 2024
• Highly commended for Skills Development – IOD Wales Awards 2024
• Finalists for Best Temporary Recruitment Agency, Recruitment Agency of the Year 100+ employees and Most Effective Compliance Operation – Recruiter Awards 2024
• Finalists for Scale-Up of the Year and Team of the Year (Checks Direct) – Fintech Wales Awards 2024
• Finalists for Best Technology (Checks Direct) – EntreConf Awards 2024
• Finalists for The Employer of the Year, Mid-Market Business of the Year Award and Family Business of the Year Award – Lloyd’s Bank British Business Excellence Awards 2024
• Finalists for Temporary Recruitment Company of the Year and Best Recruitment Company to work for (£50m to £100m) – TIARA Awards 2024
• Finalists for Employer of the Year, Financial & Professional Services Business of the Year and Technology Business of the Year – Cardiff Business Awards 2024
• Finalists for Business Services Business of the Year and Employer of the Year – South Wales Business Awards 2024

Job purpose:

This role is vital in supporting New Directions and more specifically Lambourne House, in its aim to build visibility, reputation and engagement. The Customer & Community Coordinator will create strategies to engage with key clients, partners and employees. The Customer & Community Coordinator will be the main point of contact for Lambourne customers, ensuring operations are running smoothly and customers are satisfied.

Main duties

• Being confident to talk about all areas of our businesses.
• Representing both the ND and Lambourne brands in day-to-day activities and at events.
• Developing and managing client relationships to maximise sales opportunities and ensure satisfaction.
• Being responsible for the day-to-day operations of the various workspaces available by exhausting all business opportunities for office space, coworking, event space hire and meeting rooms.
• To work with the appropriate people to ensure effective marketing of co working, office space, meeting room and event space hire (including social media).
• Develop community engagement programmes for Lambourne customers, ND employees as well as external engagement events to facilitate business engagement.
• To host and organise networking events, charity events and any other networking opportunities for clients and visitors within the workspaces, helping to community build and foster a connection and community within the building.
• Maintaining current knowledge of local business centres facilities including rental information, demand etc. to support the development of our workspaces’ strategy.
• To promote the workspaces locally through business networking and generating business referrals.
• To build successful relationships with all tenants, in order to financially maximise on growth within these businesses, managing moves into larger spaces and offices, and providing quality customer service whilst keeping a focus on profitability and revenue
• To manage the workspaces ensuring high quality business activities with maximum quality, service and profitability for the organisation.
• Work with the wider team to generate a constant revenue steam for all spaces within Lambourne House.
• Completing all related administrative duties.
• Assist with developing and implementing strategies to increase employee engagement in a hybrid environment with multiple office locations.
• Collaborating with relevant people to coordinate any specific internal/external events, such as corporate hospitality, client networking, employee engagement initiatives etc.
• Collaborating with relevant people to define and manage the theme of the annual staff conference and other internal events such as the Christmas Grotto.
• Supporting the facilities team in the operations of the wider business
• Assisting with the wider Facilities function as and when required, including the requirement to cover Reception on an ad hoc basis (lunch, annual leave, sickness etc).

Additional duties:

• Fully office based
• Will be required to travel to other locations at short notice, and with overnight stays as necessary.
• Confident to drive across the UK.

Main responsibilities:

• Responsible for compliance with all relevant legislation, and processes, policies, and procedures.
• Responsible for taking reasonable care of your own health and safety and ensuring that you take reasonable care not to put other people (including fellow employees and members of the public) at risk by what you do or do not do in the course of your job.
• Responsible for safeguarding assets within your control and possession, including but not limited to hardware, software, systems, or information, and to report any suspected breach in security without delay, to the relevant personnel as required.
• Responsible for the non-disclosure of any confidential information and/or trade secrets of the Company to third parties and/or the misuse of any confidential information and/or trade secrets of the Company for your own purpose/benefit.
• Responsible for establishing, maintaining, and developing excellent working relationships with colleagues within your department and the wider Company.
• Responsible for delivering exceptional levels of customer service; both to internal and external customers. Responsible for communicating with people in a respectful, courteous, and professional manner always.

Educational/qualification attainments:

• Educated to degree level or equivalent
• NVQ Business Administration or equivalent
• Valid Full UK Driving License (essential)

Knowledge, skills and experience:

• Always portrays a professional image and appearance, and demonstrates professional behaviours
• Previous experience of organising events
• Previous experience of sales; events, room hire etc
• Previous experience of attending networking events and business forums
• Ability to quickly develop and nurture credible working relationships with internal and external clients
• Anticipates client needs – must have the understanding of the need to keep customer satisfaction high
• Excellent administration skills, with the ability to minute take
• Excellent standards of accuracy, consistency and attention to detail
• Exceptional oral and written communication skills
• Excellent project management skills
• Exceptional attention to detail
• Flexibility to adapt to changing demands, and able to think on their feet
• Tact and diplomacy
• Discretion and a strong understanding and respect for confidentiality
• Honesty, trustworthiness and reliability
• Excellent organisational and time management skills, with the ability to multitask
• The ability to use own initiative and judgement and to be pro-active
• The ability to research, digest, analyse and present material clearly and concisely
• The ability to work under pressure to strict deadlines
• An outstanding level of interpersonal and networking skills, including relationship management skills
• Ability to manage conflicting priorities
• Excellent word processing and IT skills, including knowledge of a range of software packages, including Microsoft Office

Personal qualities:

• Confidence
• Accountability
• Resilience
• Attentiveness
• Intuitiveness
• Positivity
• Approachableness

What we offer:

Fantastic employee benefits including:

• Health Cashback scheme
• Life Assurance of 4 x salary
• Pension Salary Sacrifice Scheme
• A generous annual leave entitlement of 25 days holiday plus bank holidays (rising to 27 days holiday after two years’ service)
• Opportunity to purchase additional annual leave through salary sacrifice
• A day off for your birthday
• A Giving Back day – to offer your services to the local community
• Electric Vehicle Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
• Cycle to Work Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
• Opportunity to join our 3% interest Christmas savings scheme
• Employee referral scheme; you can earn between £250 and £500 for each successful referral into the business
• Regular social, health and well-being events
• Free on-site parking
• On-site Gym

New Directions Holdings Ltd is acting as an Employment Agency in relation to this vacancy.