Job Description

Who are we?

We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from a network of offices across the UK.

We have recently been recognised for our fantastic business achievements across a number of awards:

• Finalists for Scale-Up of the Year and Team of the Year (Checks Direct) – Fintech Wales Awards 2024

• Finalists for Best In-House HR Team and Excellence in HR – CIPD HR Wales Awards 2024

• Winner of Best Employer and Finalists for Best People Services, Best Business Services and Best Sustainability – Cardiff Life Awards 2024

• Winner of Best Technology and overall, Platinum Award Winner (Checks Direct) – Cardiff Life Awards 2024

• Highly commended for Skills Development – IOD Wales Awards 2024

• Finalists for Best Temporary Recruitment Agency, Recruitment Agency of the Year 100+ employees and Most Effective Compliance Operation – Recruiter Awards 2024

Job purpose:

As a Support & Compliance Administrator, you are responsible for ensuring that New Directions Education, Social Care and Pharmacy have a steady flow of candidates available for placing into work. This must be achieved by following New Directions’ compliance, vetting and registration processes

Main duties:

• Keeping a diary of candidates to see the whole registration process through from start to activation. Following ND’s compliance processes, ensure that all vetting requirements are completed before a file is activated.
• Using Access Screening daily to manage large quantities of candidates, ensuring the application process is smooth and efficient
• Utilising the internal systems together, both Access Screening and RDB to ensure all information is transferred and correctly keyed onto the database
• Auditing and making files live, ensuring attention to detail
• Conduct thorough risk assessments in relation to DBS’ and reference information
• New Directions DBS submission and counter-signing
• Conduct regular checks with governing bodies such as EWC, TRA and Update Service
• Conduct regular right to work checks with governing bodies such as Share Code checks and Employer Checking Service
• Gathering and scanning candidate documents and ensuring all are valid and original seen, adhering to compliance processes
• Sending and ensuring references are completed as per referencing policy
• Submitting DBS applications ensuring all document are correct and details are accurately entered

• Managing a set time for making candidates live

Main responsibilities:

• Responsible for providing educational supply staff with a professional agency supply service
• Responsible for compliance with all relevant legislation, and processes, policies, and procedures
• Responsible for taking reasonable care of your own health and safety and ensuring that you take reasonable care not to put other people (including fellow employees and members of the public) at risk by what you do or do not do in the course of your job
• Responsible for safeguarding assets within your control and possession, including but not limited to hardware, software, systems, or information, and to report any suspected breach in security without delay, to the relevant personnel as required
• Responsible for the non-disclosure of any confidential information and/or trade secrets of the Company to third parties and/or the misuse of any confidential information and/or trade secrets of the Company for your own purpose/benefit
• Responsible for establishing, maintaining, and developing excellent working relationships with colleagues within your department and the wider Company

• Responsible for delivering exceptional levels of customer service; both to internal and external customers
• Responsible for communicating with people in a respectful, courteous, and professional manner at all times

Educational/qualification attainments:

Minimum of A Level or equivalent or proven experience in administrative skills.

Knowledge, skills and experience:

• Knowledge of Education Sector
• Knowledge of the recruitment process and compliance
• Excellent time management skills – plan and prioritise effectively
• Ability to make decisions using information and intelligence
• Communication skills – verbal and written
• Customer Service – ability to build rapport
• Ability to work as part of a team
• Ability to work individually
• Competent user of RDB, Screening, Swyx and Teams
• Knowledge of Child Safeguarding procedures
• Knowledge of REC Code of Conduct

Personal qualities:

• Ability to remain authoritive
• Results driven, driving excellence and high quality standards
• Efficient problem solving

What we offer:

Fantastic employee benefits including:

• A flexible working environment, with the opportunity for hybrid working
• Health Cashback scheme
• Life Assurance of 4 x salary
• Pension Salary Sacrifice Scheme
• A generous annual leave entitlement of 25 days holiday plus bank holidays (rising to 27 days holiday after two years’ service)
• Opportunity to purchase additional annual leave through salary sacrifice
• A day off for your birthday
• A Giving Back day – to offer your services to the local community
• Electric Vehicle Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
• Cycle to Work Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
• Opportunity to join our 3% interest Christmas savings scheme
• Employee referral scheme; you can earn between £250 and £500 for each successful referral into the business
• Regular social, health and well-being events
• Free on-site parking
• On-site Gym

New Directions Holdings Ltd is acting as an Employment Agency in relation to this vacancy.