Cardiff

My name is Colin, I started working for New Directions in February 2015. I was interviewed by my Account Manager who took me step by step through the process of joining the company. I was very nervous for my initial position as a Caretaker but my Account Manager always reassured me through text/emails and phone calls, which is part of the reason I have continued my current employment with the company. I have always found her to be Courteous and very professional. I am registered with two other agencies in Cardiff but I would recommend anyone to work for New Directions because in my opinion they are clearly the preferred agency from my experience.

Colin, Caretaker

New Directions have always matched me with the schools I felt I could work comfortably. Nearly from the beginning the agency have offered me long term positions, what was and still is very suitable for me.

Also, only after a year of working experience with them I was offered (via ND) a permanent position in one of the primary schools in the after school club where I work with children on art & crafts activities, something I really truly enjoy.

I highly recommend the agency to anyone who intends to build up a career in the education sector and am very grateful for all efforts and friendly service.

Sylwia, Supply Staff

I have been working for New Directions 3 days a week for the past 3 years. I always find it easy to get hold of my point of contact, Shannon, and communicate with her frequently. She contacts me frequently throughout the week with offers of work and often enquires if everything is going ok.

She is friendly and approachable and explains everything well so that if an issue arises, I feel happy to contact her. She also places me in schools that are local to me which is great!

My highlight of working for New Directions is being able to experience a diverse range of schools and building up a relationship with a class if I work in a school for a few days.

I like being able to use a website which has my own account so I can confirm my timesheets, check pay slips etc. I recommend teachers in South Wales use New Directions for local placements in Newport.

Cathy, Newport supply teacher

Jen is fabulous and always quick to respond to any queries. I am always informed about any changes to bookings and can rely on the fact that any problems will be solved as soon as possible.

I have had continuous work since working with New Directions.

I find that the company will do what they can to help keep you in work. As I finished one long term placement I had another ready to start straight after the summer.

Would recommend New Directions? : Yes

Nicola, Learning Support Assistant

Nicola, Learning Support Assistant

New Directions are my preferred agency to work for as they have provided me with a lot of work over the past two years. They often try and place me in schools that I have told them I am comfortable in and allow me to be flexible.
My account managers Shannon and Gemma, have been a pleasure to work with as they are always friendly, respectful and understanding.

Paul, Supply teacher Newport

I have recently signed up with New Directions and have enjoyed most of the placements I have been assigned. Some schools have requested me to go back which makes me feel I’ve achieved a good rapport. Some cancellations have occurred but they have been addressed by Shannon my account manager who always tries to replace any shifts that schools may have cancelled at the last minute.

New directions have always found me a KS1 class to cover on the three days I am free to work. Shannon always places me in schools of my choice and in classes were they benefit from my skills.

Janet, supply teacher Newport

We have used New Directions for our TA and Teacher supply for many years and have always had a great service, very reliable. The agency staff are very pleasant and helpful .

Linda, Secretary at St Francis R.C Primary, Cardiff

For the past 5 years new directions has supplied St Julian’s with both long and short term cover. Shannon, my account manager, is always quick to respond and fill bookings. I am always able to speak to another account manager if my account manager is not available.

The highlight of working with New Directions is that they are fast and efficient filling cover vacancies successfully and with either the teacher requested, or another who has done an excellent job.

I would recommend schools in Newport to use New Directions for quality supply teachers.

Michelle, Secretary, St Julian’s Primary Newport