Cardiff

I have been working for New Directions for 21 months and Rachel has been my Account Manager. She is always pleasant, helpful, and courteous. I have been practically fully employed since working for New Directions and Rachel’s very communicative when sending me to a new role.

I have encountered a few problems along the way and Rachel has been very supportive and we have an excellent working relationship. I cannot recommend her highly enough and know I can rely on her to find me employment which fits in with my lifestyle as I am a single Mum with a teenager at home.

Linda, Administrator, Rhoose

I am happy with the level of service and the immense support received from Rachel. This means she cares for her employee’s professional needs in the work place and also she enquires candidates constantly to ensure that everything goes well according to New Directions and the schools guidelines.

Estelina, Cardiff, Fairwater High School

Length of time working with New Directions: 5+ years

Description of relationship with New Directions point of contact: We have always had a very positive relationship with New Directions. Our school has frequent contact with the agency and we communicate several times each week, sometimes daily. One of the main reasons that we continue to work with New Directions is because of the totally reliable service provided by Jess, our Account Manager.

Highlight of working with New Directions: Jess and the office team provide a friendly and professional service and we feel able to discuss any issues that arise in connection with the agency workers openly.

Would recommend New Directions? : Yes

Additional comments about New Directions: We would just like to say Thank-you for the wonderful support that New Directions continues to provide!

Dyfi Allen, Supply Co-ordinator, The Hollies Special School

I have been working as a caretaker for New Directions since November 2014. As soon as all the necessary checks were clear, Rachel from New Directions was able to find me adequate work the very next day! I have always found New Directions very helpful and approachable, with pay always accurate and on time. I therefore would like to thank New Directions and in particular Rachel for their help in getting me back into employment and look forward to working with them throughout 2015.

Philip, Caretaker, Aberdare

James keeps me up-to-date with everything I need to know on a regular basis and is always friendly, open and clear. Also, whenever I have any questions or difficulties, I know that consistent and reliable help is only a phone call away. This is also true whenever James is unavailable and I talk to Mari or Rhian.

It is very reassuring to know that I am valued as a candidate and that this translates into a steady stream of regular work. And that is quite aside from the quality of experiences I have had in all of the schools I have been sent to.

Whenever I cross paths with any other supply teachers who aren’t already with New Directions I always try to persuade them to join them. I wouldn’t do that if I didn’t believe in the quality of the service you provide.

I would recommend New Directions to other teachers.

John, Primary Teacher, RCT

I have worked with Rachel at New Directions for some time, she has always been extremely helpful and professional in providing cover. Most recently with a young man called Tom who is a science technician, due to financial constraints it has sometimes been short notice and Rachel has always been efficient in dealing with the schools requirements.

Sharon, Supply Co-ordinator, Llantwit Major Comprehensive School

I have worked for New Directions since September 2014 and have regular contact with my account manager Rachel who is professional and friendly. Any queries or changes to my time sheet are dealt with promptly and the text reminder to submit your time sheet is very useful. Their website is easy to navigate and clearly displays time sheets and payslips, and now online courses are available. Rachel deals with lots of candidates, yet she always treats me as an individual rather than a just another candidate.

Rosemary, Administrator, St Fagans

Rachel has been an excellent agent so far. She keeps in good contact with myself and although I am currently on a long term placement if anything comes up that she thinks I may be interested in she lets me know. She is readily available to speak to and always gets back to me if I leave a message for her.

Karla, Administrator, Barry