Swansea

Since commencement of my employment with New Directions I have really enjoyed the varied work opportunities provided by you.

In particular I wish to thank you for your direct assistance in providing me with excellent training, guidance and general helpfulness.

This has enabled me to perform my role as an experienced Nursery Nurse and providing the benefits not only for your Clients but enhancing the reputation of New Directions.

I would also like to say that you have always been very approachable with any issues that I have encountered and regard you as a true professional.

Karen – Teaching Assistant

I write to give a testimonial for my Account Manager. I’ve always found her to be very helpful and professional in her manner. We have a good working relationship and I am very happy with the service we receive.

Tywyn Primary School – Sheila Wharmby

Our Account Manager is always very professional, courteous and extremely helpful in finding any staff we may require, even at very short notice.  She always asks for feedback, positive or negative, and takes on board any comments I may make.

I feel that she always gives 100% and will help me with any questions or queries I may have.

Penllergaer Primary, Mary Bevan

The Account Manager who is our schools point of contact with New Directions Education  provides an excellent service to our school.  She considers all feedback that we give back to New Directions and will always apply it when allocating future staff to the school.  She has visited the school and is aware of the diversity and  therefore our needs as a school  as they sometimes differ from other mainstream schools.

We hope to continue  working with our Account Manager in the future.  She provides a sterling service for New Directions Education.

St Helen’s Primary, Sue Davey

Kelly is quick to respond to our supply needs. Is always helpful. More than willing to listen to the school’s particular requirements for staff and meet them accordingly, e.g. provide a TA with ALN experience.

Copperworks Infant School

As the Specialist Teaching Facility in Pontarddulais Comprehensive School, we educate and care for pupils with profound and multiple learning difficulties. We have built a very good working relationship with Kelly. Over the past year we have required learning support assistants (LSAs) to cover staff on long term absence and Kelly’s support has been exceptional.

She and the team are always available by telephone and that is very reassuring when unforeseen absences occur and a solution to support is requires promptly. Kelly has visited the school on several occasions and has worked hard to understand the nature of support needed and to match that with the LSAs available at new directions. This is so important with the complex needs of our pupils.

Kelly discusses needs, responds to previous feedback, arranges the cover and then confirms details by email. She always requests honest feedback and this has led to a realistic understanding of the suitability of the LSA.  It has given us confidence in New Directions and led to us finding an excellent learning support assistant who spent most of the year with us and is now employed by the school.

Dealing with Kelly is always a pleasure. She is cheerful, likeable and professional. She deals with requests promptly, calmly and without fuss and is honest in her appraisal of the staff she is sending which is helpful.  Her communication skills are excellent and we have enjoyed the support from New Directions over the years and look forward to working with Kelly in the future.

Head of STF – Pontarddulais Comprehensive School

We have been extremely happy with the professional service provided by New Directions. We have used New Directions for all our Teaching and TA requirements over the past four years and have received nothing but the best service from them.

The staff are always friendly and extremely helpful and always easily accessible at all times. They are very familiar with the Teachers that have provided cover in the past for us and make every effort to maintain continuity of the ‘same familiar faces’ for us. In addition to this they deal extremely well with the pressure and short notice placed upon them and always manage to keep a sense of humour.

We are extremely happy with the service we receive and would have no hesitation in recommending their services to anyone.

June Harris, Cwmnedd Primary School

I approached New Directions prior to me moving to Swansea. Kelly was most very helpful and made my experience of joining New Directions straight forward and hassle free. Kelly always managed to find me work that suited my needs throughout my employment. Kelly is a true professional and I would most definitely contact Kelly if I should need work again.

Melanie Campion