Wrexham

I have been exceptionally lucky to have Kathryn as my account manager. Currently, my availability is limited at the moment due to works going on in the house and health issues. Despite this, you have always been able to find work that fits around my availability which is fantastic. She is extremely personable and patient, qualities which I think are necessary for this role. Always positive and helpful. I am so grateful for her on going support. Ms Sonia.

Candidate testimonial – Sonia

I have worked with New Directions for over a year now. I have only had one issue with New Directions relating to the pay structure. I was informed by other employees that their pay was different to mine. I called to speak to my account manager who was very approachable and put me at ease as I am not comfortable in these situations. She explained the pay structure to me and also reassured me that my pay would be looked at again in the near future. I was uncomfortable making the call but relieved after speaking to her. I felt that Rebecca had the relevant knowledge to answer my query while also putting me at ease. I would certainly speak to her if I have any other issues with New Directions.

Angela – Testimonial

I cannot praise Rebecca my account manager enough, I am currently going into my third year with New Directions. I cannot comment on one particular incident as there have been numerous occasions that Rebecca has been the best, most helpful, professional and friendly I could have.

Rebecca always goes out of her way firstly to listen to your requests, preferences for work or problems. She then acts promptly to resolve any issues immediately and professionally until you are satisfied with the outcome.

Rebecca always tries to match you to your preferred school and I know is extremely had working finding the work and selling us as teachers in he first place.

Recently I have had home issues. Rebecca was a sympathetic listening ear, made me feel at ease taking the week of at a busy time of year. Rebecca then booked the week off for me, checked on me in the week and has now prioritised me for work next week knowing I have a week without waged.
Rebecca always keeps my work local within a short drive knowing I have children and am a single parent.

In short I cannot praise Rebecca enough and would recommend her for any promotion. I wish her the very best of luck.

Joanna
Aged 45- Primary Teacher – Denbighshire

Candidate Testimonial

Whilst planning my wedding I spoke to Rebecca my account manager at New Directions who provided me with constant employment to allow me financial stability at a stressful time of my life.

She would think of my needs and contact me whenever work became available. Knowing I would be financially secure allowed me to concentrate on other aspects of the wedding.

Rebecca is an extremely loyal employer who cares about the welfare of her staff. This loyalty helps develop a loyal employee, one who would recommend New Directions to any aspiring teachers, safe in the knowledge that they would be well supported.

Rebecca is always polite, welcoming and professional. She can deal with all situations put before her, no matter how stressful, and still remain a sense of calm professionalism about her.

Paul – Primary Teacher – Denbighshire

Candidate Testimonial

As a supply teacher I would like to say that I was in a situation recently where to wanted to ‘up’ my number of days of work per week due to my financial situation, and due to my account managers excellent relationship with schools she was able to place me in schools which I really enjoyed working in – well done and carry on the good work.

Jennifer – Primary Teacher

Candidate Testimonial

Rebecca Macintyre is my Account Manager at New Directions in Wrexham.

Rebecca is a very professional, efficient, organised, and friendly person who is always proactive in her approach in finding work for myself in schools based in Conwy and Denbighshire.

Examples of her ability to resolve queries are as follows:

1. I needed help sorting out my Travel and Subsistence allowance. Rebecca acknowledged the query and explained clearly how the allowance worked which resulted in the query being resolved immediately. I asked Rebecca for help with this issue because of her knowledge and experience.

2. I needed to increase the amount of supply assignments I was being placed on with New Directions. I discussed this with Rebecca and she resolved the issue by ensuring that the volume of assignments that I was being placed on increased. I asked Rebecca for her help with this matter because of her professionalism and ability to help.

Candidate Testimonial

As a supply teacher receiving regular weekly work, I feel that if I ever do have any problems, which are mostly few and far between, Rebecca my account manager is the best person to get in contact with as she always seem to deal with any issues promptly and efficiently.

If I have any enquiries/queries or issues she will also look for have answer, find a solution or willing to get back to me with if she didn’t have one then are then, take for example last week I have a tax enquiry about my payroll and she wasn’t able to give me answer immediately but explained that, to me clearly and told me she would get in touch with payroll, which she did, it turned out that I needed to contact the inland revenue anyway.

Also I must add I seem to have enough work coming in and I do seem to be kept fairly local, which is brilliant with me having a family at home, thank you for all you do.

Sharon – Primary Teacher – Denbighshire

Candidate Testimonial

Rebecca has been my account manager since August 2015. I first met Rebecca in August at my interview where she made me feel very welcome and a part of the company.
Rebecca, with help from her colleagues, has been successful in finding teaching and supporting jobs for me.

The only issue that I have had is a missed half day of work as the school did not notify the office. When the omission was noticed, I emailed Rebecca as soon as possible, and a few days later (as this occurred over a weekend), Rebecca has contacted me to let me know that she would try to rectify the issue immediately. This has been dealt with swiftly.

I have found Rebecca to be very approachable and easy to keep in contact with.

Candidate Testimonial