Wrexham

Working with Rebecca as my account manager is an absolute pleasure. She’s always got plenty of work for me and she is very understanding if something has crept up for example, I do work direct with a school and if can’t work on a particular day then she’s very understanding, polite and patient, and she will then wait until I am available. She’s also approachable and I wouldn’t hesitate to contact her if I had any problems.

Rebecca was very polite when i started working for ND and made me feel comfortable straight away! She’s a credit to your team in the Wrexham branch and I will look forward to carrying on working with her and all the tam.

Siwan – Teacher – County Denbighshire

Candidate Testimonial

Since joining New Directions in September I have been very impressed with all of the aspects New Directions has to offer. My account manager is a pleasure to work with and is always friendly, helpful and welcoming when she phones in the mornings. All of the staff I have dealt with over the phone have gone out of their way to be friendly and helpful and I know I can phone with any query or worry and it will be dealt with efficiently and effectively.

The online system for logging in is easy to use, navigate and interpret, and the online training was very useful and helped eliminate worries and answered a lot of questions before I started in the school’s

All of the schools I have working in have been friendly and the staff have gone out of their way to show me routines, staff rooms and other necessary things throughout the school day.

Overall I am very happy and satisfied that I joined new directions.

Becky, Supply Staff

My account manager has been great. She has been in touch at every stage of my registration and made sure I was aware with what was happening with my file. With regards to work my account manager is in touch regularly and is approachable if I have any issues. She has given me the opportunity to go to new schools with the age groups which I enjoy teaching. My experience with New Directions has been positive.

Rebecca – candidate

I have been thrilled with my account manager and all the staff at wrexham they were very helpful in getting my account up and running. They were also very understanding about my needs and offered lots of helpful advise. My account rang me daily when setting up my first placement with encouragement and support.

Highlight of working with New Directions: The highlight of my placement has been the staff and children. The school I currently work in have made me feel welcome on my first day. Also I did’nt think I would be able to do the job I love with the hours I can do but New Directions have ticked all the boxes when finding me a placement thats near with suitable hours and a long term placement.

Would recommend New Directions? : Yes

Additional comments about New Directions:

My account manager put me at ease from the word go and helped me every step of the way finding a suitable placement within a week of joining. I know I can ring with any concerns and she will help and advise me, thank you.

Ellie – Candidate

Although I have been working with my account manager only in the last two months, I think she is an excellent account manager. She is a kind and nice person and she has been most helpful and understanding in finding placements to suit my personal circumstances. Thank you. Raquel.

Raquel – Candidate

On a couple of occasions New Directions have not been informed that I was working an extra day or so at the school I am currently at. This resulted in me being unable to submit a time sheet for all the days worked by the end of the week. Like many, I have bills to pay, so insuring I get paid correctly is important.

Rebecca has always dealt with these issues quickly and made it as hassle free as possible for myself.

Rebecca has excellent interpersonal skills and is extremely approachable. If I have any questions, she is always the first person I wish to contact. Rebecca has also offered lots of advice regarding what the agency has to offer outside the regular in school supply work, which has been extremely helpful and has promoted the company well.

Anya – Denbighshire Primary School Teacher

Rebecca has always been willing to help whenever there has been an issue. I didn’t have much work to start with and Rebecca always made sure I felt like a priority to get work.

When there was issues with no planning left at a school and expectations from school and Rebecca were different regarding the placement, Rebecca quickly resolved the issue with the school and myself.

When issues regarding the web portal or booking confirmations, Rebecca quickly resolved them once notified. Rebecca quickly discussed issues with the school and was very reassuring whenever a phone call was made to discuss placements.

Rebecca is always reassuring and pleasant when speaking to her in the phone, and I feel confident issues will be resolved efficiently.

She is also my booking agent and building a rapport has definitely helped to discuss issues in confidence. Rebecca always portrays experience when discussing issues and expectations which is reassuring for an NQT like myself.

Alexandra – Primary Teacher – Denbighshire

My experience with New Directions has been excellent. Rebecca, as my account manager is always very professional and approachable. I have no issues regarding pay, bookings or finding schools and Rebecca has always been very informative and helpful.

Since joining New Directions I have been very busy with supply work in a variety of different schools and with different age ranges which has given me a great amount of experience. I have secured 2 long term supply positions with the help of Rebecca at New Directions and I am very grateful to Rebecca for this.

Overall my experience with New Directions is very positive and I would have no hesitation in recommending Rebecca for further new and challenging roles within New Directions.

Bethany – Primary Teacher – Conwy