Wrexham

My work with New Directions and in particular Rebecca has always been very positive. What I appreciate most about working with Rebecca is her professionalism, dedication and commitment to everyone; the company, the schools and the supply teachers.

Rebecca is very understanding to different personal commitments and offers excellent advice and detailed information. I am always happy with the amount of work I receive.

I know from first hand experience that schools like to communicate directly with Rebecca with their bookings as she offers a fantastic service and schools feel confident in her work.

Eleanor – Primary Teacher – Denbighshire

For the past few years I have worked for New Directions Education in the capacity of primary teacher. I have always found Rebecca, my Account Manager to be extremely friendly, courteous and efficient.

She has been pro-active in finding suitable posts for me, and promptly answered any queries I may have had. I have been thoroughly satisfied with the service provided by Rebecca.

Heather – Primary Teacher – Denbighshire

I am writing this testimonial to give my highest possible recommendation for my Account Manager in the Wrexham Branch. I know Rebecca through her work as my account manager for New Directions.

I first met Rebecca at my interview in the Wrexham office in June 2015 where she described the general outline of the work on offer. She made me feel very comfortable within the interview situation with her mature, sensitive nature and her bubbly personality. Her interpersonal skills were excellent and she ran the interview with ease and confidence asking relevant questions and providing information about the company.

Since then Rebecca has continued to support me in several ways. As a teacher who is relatively new to the area I spoke to Rebecca about my concern about not knowing the schools or the Welsh Curriculum. I told her that I lacked the confidence to go straight into the schools as a teacher and asked if it was possible to work as a Teacher Assistant to familiarise myself with both areas of concern. Rebecca listened to my needs and introduced me to a colleague who helped find suitable placements for me.

Rebecca has also been pro-active by ringing me and asking how I am finding things and which role is my preference at the moment. She has been able to support my work in an enthusiastic and empathetic manner demonstrating good knowledge of suitable schools and work which suits my needs.

In summary, Rebecca is an organised, confident manager who understands the needs of her teachers by listening carefully to them and then finding the relevant placements.

Jennifer – Primary Teacher – Denbighshire

I was approached by my account manger from New Directions after she had come across my CV on another website online. She started the conversation by asking if I was looking for more teaching work and explained how the company could help me achieve this. The telephone conversation resulted in myself and my account manager arranging a meeting to discuss joining New Directions. She was very friendly and informative during the phone call which made me very excited about finding out more information about the company.

During the meeting I found all of the team very welcoming. I was shown numerous leaflets and my account manager explained all of the forms clearly that I had to complete. She kept checking I understood the information in the leaflet and checking I didn’t have any questions. I found the experience very pleasant and thought my account manager was fantastic at explaining the information regarding payslips, availability and other online tasks that would need to be completed when working for New Directions.

After completing the forms my account manager kept me up to date by texting and calling me. She explained that my application had been completed and that she was discussing me with possible schools to try and get me work. My account manager has given me lots of opportunity to work and is constantly trying to find more work.

I would recommend New Directions to other supply teachers because of the positive experience I have had with the company and the outstanding service given by the employees.

Rebecca, Supply Teacher

I am so pleased I went with New Directions supply agency out of all of the other supply agencies as they offer service at a personal level and treat each teacher as an individual.

My account manager has been very helpful and has tried really hard to get me work each and everyday. She doesn’t just try and find me any work she looks at what I need to grow as a teacher and does her very best to help. I was particularly wanting to try all ages including  higher key stage to gain more experience.

My account manager has given me these opportunities and I now feel comfortable in all key stages within primary school. Not only this but she is very understandable and will listen and help whenever I have emailed or phoned. I am always pleased to talk to her and feel very comfortable when I need to ask advice or anything else.

If I was to recommend a friend I would do this without any doubt and recommend my account manager most definitely! She is caring, bubbly and it always feels like she has time to talk and always asks for feedback about my day to help me further. Whenever I have a split day she always makes sure it is do-able so there is no rushing and professionalism at each school is key. The text messages she sends helps a lot and is my main communication and my account manager is always happy to do this. I wouldn’t change this agency and I am so grateful for all the help and support.

Amy, Supply Teacher

I was looking for a new career in Primary school, having worked the past 9 years in a playgroup setting. I saw a job advertised in a local school and phoned up to enquire.

It was straight forward to apply, having spoken to a lady in Wrexham, who arranged an interview for me. I supplied my information on references and my DBS was sorted out.

My experiences with New Directions have been and are still outstanding. Some days and long term placements have been very challenging. I am gaining from working in Early Years all the way though to Year 6 children including Special Needs children which is my passion.

I have and are still achieving good positive results in my work as a teaching assistant, One to one cover for children with different disabilities, ranging form Autism (current work), Severe learning disabilities and ADHD.

Having a new Accounts Manager is making working for New Directions a pleasure. My Account Manager is very polite, friendly and easy to get on with. I feel as if l have known her for years. We have a good relationship on the phone, regarding work that she continues to find me. We discuss with each other the different school roles that become available, and which best suit me in different areas of Flintshire. She gives me good feedback on my work in the primary sector. She has awarded me in October with “Employer of the Month” which l am still greatly honoured to have been achieved. Thank you to once again for all her hard work back in The Wrexham branch. She is a good asset to your company.

To sum up in 3 words – Outstanding, Challenging, Rewarding

Alison, Supply Staff

I have been taking primary school supply work from my account manager since the beginning of October 2015. During this time I have found her to be: helpful, supportive and efficient. She has been understanding, professional and has endeavoured to provide me with suitable employment through New Directions Education.

Andrew- Candidate

From the moment I met my account manager at New Directions, when she interviewed me, I have found her to be extremely professional. At the interview she was careful to check all my paperwork and to find out exactly the kind of work I was looking for. She understood that I could only offer certain days and was very encouraging, assuring me that wouldn’t be a problem.

Since then she has been an excellent account manager, keeping in touch and has offered me as much work as I can do. She has also taken note of the places I prefer to work and those that I have felt didn’t suit me.

I find she is nearly always available to speak with, or phones back without fail if she is out of the office. My online account is always accurate and up to date.

At the same time as being professional and good at what she does, she is also friendly and I feel extremely blessed to have her as my account manager at New Directions.

Janet, Supply Staff