Wrexham

I have been very happy with all the information and guidance from my account manager since joining New Directions in the summer. The Interview process with my account manager was thorough, professional and nothing was to much trouble. When the Wrexham Pool shut I thought I would really struggle for work, but my account manager could not have been more helpful and reassuring. I have also had a few queries when using the portal New Directions provide and my account manager is always there to help. I hope she continues to look after me in the future.

Susan, Supply Staff

After qualifying as a teacher in July 2014, I registered with three supply teaching agencies who all offered the prospect of supply work within my local area. I received regular work through all three agencies, and a long term assignment with one particular agency for the 2015 summer term. However, although I appreciated the work, I found the service I received from the alternative agencies to be more geared towards their needs than mine. I always found Rebecca to be extremely personable and professional, and focussed on ensuring that any placements offered to me considered my personal needs, as well as those of the school and New Directions. As a direct result of Rebecca’s professionalism in her role as my account manager, I have actively decided to make New Directions my first choice agency.

Rebecca has been very supportive during my NQT induction period, and has skilfully matched placements to my experience and strengths, allowing me to develop professionally. My decision to select New Directions as my preferred agency has resulted in high quality placements within my local area, several of which have brought about repeat and ongoing bookings. I am extremely pleased with my decision, and since the start of the Autumn term, I have purposely worked solely for New Directions.

Eleanor – Primary Teacher

Eleanor – Primary Teacher Testimonial

We have used New Directions on many occasions to get supply staff and always have our regular contact with Rebecca. She is always polite and helpful and thorough with her questioning as to what we require.

We have found that teachers are always well matched to our needs and details are sent in advance so we know who to expect.

Rebecca always chooses teachers that are local and she gives us a good rate. First thing in the morning she reacts quickly to requests, which is much appreciated.

Many thanks

Sue Van Loock – Ysgol Trefnant

Ysgol Trefnant – Testimonial

I have been teaching through New Directions since May 2012, the only Agency I work with.

During my time you have been pro-active in finding me work in the Primary Schools in and around Denbighshire and especially the Vale of Clwyd closer to my home, which has been so useful and convenient.

My account manager has demonstrated her knowledge and experience on occasions when explaining the update services for the ‘Disclosures’ , holiday pay and bookings. This has been very clear and helpful.

If there has ever been issues with the schools,your communication skills have been polite, positive and friendly. She possesses an excellent ability to sort things out quickly, leaving everyone happy.

I have always found her supportive and lovely to talk to on the phone when we liaise for school bookings, you have the gift of giving ‘the feel good factor’, for which I would like to thank her.

I hope I can continue having you as my accounts manager in 2016.

Primary Teacher – Testimonal

Rebecca always responds to any questions I have very quickly, and keeps in touch on a regular basis to ensure placements are going smoothly. Important information pertaining to the placement is always passed on, and is particularly useful as it enables me to be effectively prepared for the cover work. This means that I can target the specific requirements of the placement so they are mutually beneficial. Rebecca also takes into account journey/travel times for short notice cover work.

During September it was initially quite quiet, however Rebecca always did her best to try and find me bookings, and advised on strategies to implement to ensure I got repeat bookings (which were successful as I returned to certain schools several times).

Christian – Testimonial

I have been with New Directions for just over a year and my account manager my first point of contact in Wrexham and has worked with me ever since.
On the few occasions I have had queries, usually due to a school amending a booking whilst on site, she has got straight back to me and amended any bookings straight away. She has always kept me informed of any changes or amendment to bookings so that I have all the correct information before going into schools.
I have never contemplated using anyone else because she has been so good with me. Regardless of the query or issue she is on top of it very quickly and keeps me in the loop.

Alistair – Testimonial

My contact in New Directions is a very approachable and friendly account manager. She is very professional when securing bookings and always manages to find the “best fit” for staff and the schools we teach in.

She is always in contact and uses all mediums to contact me and to make sure that I have received the message about forthcoming work.

She also understands when I am not available for work, due to family commitments etc and doesn’t pester or make me feel obliged to take work.

For example, she asked me to work in a school in Prestatyn recently and I accepted the work. However once I had thought about the logistics of getting to the school, which was about an hour away from home. I knew that it would require me having to ask grandparents to step in and sit with my children and get them ready for school; I decided that it would be too difficult to attend work. I phoned her back and explained my situation. She was very understanding and told me not to worry she would find a replacement. I appreciated her understanding and professionalism.

Lindsay – Testimonial

I have been using New directions for over a year. Whenever I have required supply teachers, even at very short notice my account manager has always been approachable, polite, thorough and obliging.
She has actively worked to ensure we have the best value for our supply teachers.
She has always listened carefully to any concerns we have had regarding supply teachers and where possible has provided requested named supply teachers.
Her willingness to support schools shines through.

Ysgol Carrog & Ysgol Caer Drewyn Testimonial