Wrexham

I have always found my Account Manager to be polite, friendly, warm, professional and helpful. I usually talk to her on the telephone at least three times a week regarding work and bookings. She always keeps me busy, and for this I am very grateful.

When any issues have arose, she has always dealt with them swiftly and professionally. She always returns my calls and listens to what I have to say. Should an occasion occur on which I ask a question that she can’t answer, she always assures me that she will find out and get back to me; which she does very quickly.

She is always proactive in finding me work, and is a pleasure to deal with and talk to. She is very knowledgeable and always ensures that I am happy with my work, pay and school placements.

Thank you for your hard work. It is much appreciated.

Jonathan, Testimonial

I have found New Directions to be a reliable service for providing teacher and support staff cover. I have been able to phone the company on short notice and supply cover has always been available. I know I can get hold of my account manager personally if needed, and she ensures the school has personnel details of the cover in place. She is keen to receive feedback on the staff she sends into schools for their on going professional development. I trust New Directions to provide professional standards in the staff they send into schools and have always found the service quick and efficient.

Ysgol Gellifor & Ysgol Bryn Clwyd – Testimonial

Our school used New Directions on 6 occasions during the school year 2014/15.

When we phoned our request was dealt with promptly and professionally.

When we requested a certain teacher for continuity this was treated with respect and we were able to have the teacher we wanted.

The 2 teaching staff that we have had from New Directions offered good quality teaching and were at a sensible cost.

Ysgol Dyffren Iau Llandegla Testimonial

When we had a teaching assistant telephone in sick late one morning we contacted our account manager to arrange cover. As always she was very helpful and promised to call back as soon as she was able to find a suitable member of staff. We use New Directions as our first point of contact as the staff are always efficient, helpful and friendly and endeavour to resolve our staffing issues as soon as possible. She is especially friendly and knowledgeable and is certainly one of the main reasons that we use New Directions,

Ysgol Llanbedr – Testimonial

I came to New Directions at the start of the year from another agency. It is fair to say, I did not have a good opinion of agencies at this point. On meeting my Account Manager, I was put at ease immediately and felt reassured by her approachability, knowledge and experience. I find her to be very helpful and understanding with placements always ensuring I feel happy with what I have been asked to do.

During busy times, Rebecca does ensure I get work each week. Likewise, there are times I have been unavailable due to family commitments or illness and I have been able to rest assured knowing I will not be made to feel awful if I am unable to work for any reason. Whenever I have had an queries, they are answered quickly and sorted effectively. I have full confidence in knowing Rebecca will help me with any issues that may occur and provide relevant help and advice when requested.

Naomi Bannaghan – Testimonial

Over the period of time that I have been in contact with my Kathryn regarding cover, I have found her to be professional, extremely helpful and always willing to support our school.

Kathryn always listens to concerns and feedback on the candidates and acts appropriately.  It is very important to build a good customer relationship and Kathryn has managed to do this with our school.

Whatever time I telephone New Directions throughout the day, nothing is ever too much trouble, and Kathryn will be honest if there is no supply available, instead of giving false impressions.

I look forward to carrying on our relationship with New Directions and Kathryn.

Angie Hardwell, Business Manager, St Josephs Catholic High School, Wrexham

As a school, we have contact with Kathryn on virtually a daily basis and are very happy with the service she provides. She is courteous and very efficient and this means we are able to depend on the services offered by New Directions as a result of her work with the school.

Sioned, PA to Head Teacher, Llanfyllin High School

In the time I have worked for New Directions I have found my account manager to be an excellent one. She has been supportive and helpful, and has always made sure my bookings run smoothly. She is approachable and always prepared to talk through anything I may want to discuss with her. She manages my placements in school with professional efficiency, and always does her best for me. I know that if I had any issues or problems, she would definitely do everything she could to help me.

Natalie Berry – Testmonial