Wrexham

My Account Manager has always come across as very helpful and approachable. I haven’t had any problems since being with New Directions but if I did have a problem I wouldn’t hesitate to contact her. She regularly contact me with work. I have only done supply through New Directions and I amhappy with the way I have been treated.

Mrs J Price – Supply Staff

New Directions are the best choice for work because they have regular work and any questions I ask my Account Manager I have recieved fast resolutions. She is very informative during the registration and when offering bookings. All information given is very clear and she has helped explain online services for the DBS and Web Portal where I can find my payslips and booking details.

I like that New Directions offer free training courses as it’s very important to me that I keep learning new skills, broaden my knowledge and keep upto date with any changes in legislation.

My Account Manager has helped register my DBS on the Update Service and introduce me to a variety of Schools.

In my opinion, New Directions has enabled me to use my passion everyday helping children with their educaton and building their confidence to enable them to succeed and help fufil their dreams.

Mrs B Wierzbicka – Supply Staff

My Account Manager was professional and friendly during the interview process. Communication via phone and email and has been prompt and informative. On the one occasion when there was a mix up and I turned up at a school that no longer needed me, Holly was extremely apologetic and I was booked into the same school the next time they needed someone.

The result of this was that I had over a weeks work in a primary school. I established a good relationship with staff and pupils and they have since asked me back to provide supply on a regular basis.

I have so far been impressed by the service. Everyone has been professional, helpful and efficient. I received all the information and paperwork I needed in order to begin work early in September. The feedback sheets work very well as does the online system.

Miss D Fitrzyk – Supply Staff

As I’ve only recently joined New Directions I can only comment on your professional approach regards assignments. You thoroughly explain the assignment and send the relevant information quickly (more so than the two other agencies I am registered with). Also, the use of text messages to back up phone calls I may have missed is highly effective (and appreciated).

Mrs B Eyeington – Supply Staff

I have been very happy with my Account Manager she has been helpful and supportive in finding me regualar work in Primary Schools. Any queries have been dealt with efficiently. I am happy with the service my Account Manager has provided me with.

Mrs K Dodd, Supply Staff

New Directions has always been a great help to us whenever we have requested supply. Our Account Manager Holly always deals with queries and requests in a professional, polite and friendly manner and I do not think there has ever been an occasion where she hasn’t been able to help us fill a supply vacancy, even when we have given her really short notice. Holly always phones to see how the candidate she has supplied is getting on and is happy to receive feedback about their work, whether positive or negative.

New Directions are always my first choice for supply. Their costs are reasonable and Holly has always been able to help us fill a vacancy when they arise. I feel confident that if I phone Holly, she will get the job done! She has been great!

Bryn Offa C.e Primary – Kathryn

My account manager has always been very attentive and has listened to what I wanted from a recruitment agency. From the original interview she has always matched assignments to my skils and has valued my expertise in education. She has informed me when they have been visiting schools to take my details with them and I like the fact that work is always close to where I live. Also the fact that once I got a contract for mornings she still found me work in the afternoons close by. I also appreciate the fact that my account manager recognised that I don’t always have my phone with me and has trusted me to carry out bookings. The fact that this company also has a holiday payment scheme is fantastic as in the past with other agencies it has been a struggle to cover holidays when the schools are closed and training courses are available relevant to current issues.

All in a fantastic company with brilliant staff well worthy of recognition for the fantastic job they do!

Maria, Supply Staff

Since first using the service last academic year, we have been impressed with the efficiency and reliability of what New Directions offers us as a school. Essentially the service removes a lot of the ‘headache’ out of securing good quality supply staff. Overall, the supply staff we are sent are of good quality or above and this is evidenced by the fact that we have used the service not just for short term needs but also for longer term cover (up to 2 months). It is clear that there is a good selection process for quality control in place with New Directions, as evidenced by Rebecca’s regular checks about how we found the service offered by specific supply staff. Rebecca is quite open to any of our comments and ensures that she does her best to secure staff (if available) who would be our first choice. In mentioning reliability, given the volume of supply staff provided and the communication this necessitated, there have been very few mix ups in terms of bookings when we haven’t dealt directly with Rebecca. Communication is excellent – we are kept informed by Rebecca regarding the success of finding cover, any possible issues and given information about specific staff in advance of their arrival. To summarise, rarely do we have issues which arise with bookings and the service we have been offered from New Directions by Rebecca is of a very high standard.

I would like to thank you for your work on our behalf.

Regards
Secretary
Ysgol Bryn Colen

School Testimonial