Candidate Testimonials

When I first started with New Directions I was only working a few days or half days a week, due to other commitments, family and uni. Despite this I had regular work on the days I was available and regular contact from various staff members (as I could work in a variety of areas).

In July I was offered the chance to have an interview for a long term 1-1 position in a school…the contact who phoned me was great, and since the moment I had contact with her I have had nothing but good things to say about her and the company. If I have any questions or problems I can phone her without hesitation and they are always understanding. In addition to that she is aware of my family life and other commitments and regularly checks to see if all is okay in my personal life…this is a breath of fresh air and I can see that they take an actual interest in me.

My highlight is being offered a long term contract in a school, and being offered additional hours within the school when other members are off.

I have never had a negative experience with New Directions and can only sing their praises. I feel lucky to have my Account Manager as she is so easy to speak to.

Helen, Level 2 Teaching Assistant, Cardiff

My Account Manager is helpful, supportive, easy to talk to and friendly – nothing is too much trouble and she is always there to help with any queries and concerns. I am updated when need be and the information regarding given schools and upcoming placements is always clear. She has always found me work in schools promptly and has encouraged me to try new work placements and give different school ages a go! I was also awarded “Employee of the term” by the company for work effort.

Working with New Directions has allowed me to gain new skills and lots of experience and travelling to different schools has also enabled me to gain more confidence.

All staff are always friendly, helpful and approachable. All of my messages are always passed on within the team and they are reliable in finding you work.

Angharad, Learning Support Assistant, Caerphilly

I have been working for New Directions as a Supply Teaching Assistant for the past 13 months. My Account Manager and her team have been fantastic in getting me long term work that’s right for me. I have worked in fantastic schools across Cardiff and gained so much knowledge and experience in Education thanks to her. I would recommend New Directions to anyone who wants to progress their career in education, enjoy the benefits of their fantastic pay rates and holiday schemes, as well as work for a company who works closely with you and helps and supports every day.

Mark, Level 3 Teaching Assistant, Cardiff

Since joining New Directions in May 2015, I have received a steady flow of work. My work placements have always been well suited. The training that New Directions have provided me with has proved to be invaluable and has led to being offered long term placements. The staff are always accommodating and extremely helpful. Overall, I couldn’t be happier with the service they have provided and would highly recommend New Directions to anyone looking to join a fantastic supply team.

Alicia, Classroom Assistant, Thornhill

At the end of the academic year 2015, my much loved permanent job came to an end. I was quite nervous when I signed up with New Directions Education and unsure what to expect when I plucked up the courage to do it.

One of the first things that struck me was how friendly and helpful the ALN team were, none more so than my account manager. In the beginning I was always ringing her asking no end of questions; directions to schools, feedback etc. My account manager always has time for me and her continued support is much appreciated . My account manager asks the right questions about which areas I want to work in and the age groups I am confident at covering. All the supply jobs I has been given have been perfect, thank you for everything.

Tegwyn, Learning Support Assistant, Monmouthshire

Working for New Directions makes you feel as though you are a part of a big family, as I often see other New Direction supplies whilst in setting and they are always friendly. Also working for New Directions is great in terms of the training sessions which are available!

My account manager put me at ease straight away at my interview, as she was very approachable, informative and a genuinely friendly person. She has also been very supportive and approachable when I have had any issues. I am very much enjoying working for New Directions, and I have already suggested them to many of my friends, as working in a range of different settings offers so much experience!

Natalie – Candidate

I have had a new account manager with New Directions since 2015 and within that time she has proved herself to be an asset to your company.

She has always gone the extra mile for me and has done her utmost to find me placements, with a large percentage of my year being filled with full time employment.

She is always extremely approachable and is a pleasure to speak to over the telephone. She has the ability to make you feel positive about your achievements during placement follow up discussions and is extremely supportive.

My account manager has also been exceptionally understanding over the last few months giving me the flexibility I have required during a rather sensitive time for myself and my family and I’d like to take this opportunity to thank her for this.

Due to my account manager, I can say I have finally found a job I love and I hope to continue to work for many years to come with New Directions.

If you require any more information, please do not hesitate to contact me.

Many thanks to my account manager and the team in Wrexham.

Laura – Candidate

I joined New Direction early this year feeling very apprehensive and had low self-esteem. It had been several years since I had worked in Education and had just been doing very basic work as I had lost my belief in myself, that I wasn’t capable of more. The first meeting I had with my account manager was on the phone and she gave me encouragement to come and have an interview at the Wrexham office. I was very nervous but agreed to come with a view to signing up as a T.A. Once I met my account manager she put me right at ease, helping me fill in the forms, writing all my experiences down. She was very professional, yet understanding and showed she cares about staff she takes on. She is always very informative answering any questions I need answering when I have contacted the office. I have been very lucky to have been given plenty of supply work and have enjoyed every day, she also has given me feedback from the schools and luckily for me it’s all good (so far). I would also like to say thank you to my account for making me believe in myself and giving me my confidence back.

Lindsay – Candidate