School Testimonials

Our Account Manager Sian is an excellent member of staff at New Directions she is very helpful and is always willing to help with any supply cover needed at Ysgol Bro Sannan. She is very friendly and never lets us down. I would definitely recommend New Directions.

Secretary – Ysgol Gynradd Bro Sannan

As a supply teacher receiving regular weekly work, I feel that if I ever do have any problems, which are mostly few and far between, Rebecca my account manager is the best person to get in contact with as she always seem to deal with any issues promptly and efficiently.

If I have any enquiries/queries or issues she will also look for have answer, find a solution or willing to get back to me with if she didn’t have one then are then, take for example last week I have a tax enquiry about my payroll and she wasn’t able to give me answer immediately but explained that, to me clearly and told me she would get in touch with payroll, which she did, it turned out that I needed to contact the inland revenue anyway.

Also I must add I seem to have enough work coming in and I do seem to be kept fairly local, which is brilliant with me having a family at home, thank you for all you do.

Sharon – Primary Teacher – Denbighshire

Candidate Testimonial

I worked with Jen from New Directions in my previous role at a secondary school on the Wirral and we established a good working relationship. I was keen to continue this in my new school as I found her approach friendly and professional. We are approached several times a week by other agencies, whose approach is very forward and pushy, this is incredibly off-putting, this is not the case with Jen from New Directions. She has supplied us with some excellent quality supply staff and is always open and honest with us about their strengths and weaknesses. Our school is OFSTED outstanding and Jen knows how particular we are in our needs and always seems to match us up with the right supply candidate.
Contact is regular, but Jen also appreciates that we do not wish to be constantly bombarded by phone calls and emails, she understands the demands, busy times and ‘ins and outs’ of a school and that is a huge plus!

A highlight of working with New Directions is the supply staff we have been introduced to, the competitive rates, the consistency and our account manager Jen.
I would like to take this opportunity to thank New Directions for their efficiency and support. Usually, when you have the need to contact a supply agency it’s a hectic, stressful time, but contacting Jen with our requirements for the day takes away that anxiety. I would recommend them to other schools.

Testimonial from Julie at St Bernard’s Catholic Primary, Ellesmere Port

We have chosen to use New directions for long term and short term cover as they are always reliable and give us such wonderful supply staff. It has helped my day to day work as they are very efficient and give the school continuity with teachers.
Shannon, our account manger, always addresses any problems. The highlight of working with New Directions is their reliability. I highly recommend schools use New Directions.

Milton Infants, Newport

I chose New Directions to supply my supply teachers as they are the preferred supplier for Wales. They always enable my school to have the same excellent staff. They have helped me by filling long term bookings and by always contacting my preferred teachers for bookings. When I have specific problems or needs Shannon my account manager meets these accordingly, such as invoicing bookings separately.
The highlight of working with New Directions is that there is always somebody at the end of the phone to assist in any staffing situation.

Head of Milton Juniors, Newport

I am happy with the service New Directions provides. We have gained two long term teachers from them this year. They always assist with last minute cover. The highlight of working with New Directions is that they are able to provide us with the same staff to ensure there is continuity within the school.

St Gabriel’s, Newport

Sarah is always a pleasure to work with – when ringing she is always friendly and bubbly.  She listens and takes on board what the school requirements are.  We are extremely pleased with the service she provides us with and we hope that her hard work is recognised.

Holton Primary School

We choose to use New Directions to find our long and short term cover because the account managers and the staff they send are friendly. They have made day to day work easy as Shannon frequently communicates via email and phone and always allows us to have the teachers we prefer for cover.

The only problems we have with last minute supply cover is when the teacher is late. The teacher and Shannon are always very apologetic. The highlight of using New Directions is the professional and easy service and by contacting our favourite supply teachers who we know and trust for cover.

Ros, secretary at Eveswell Primary