School Testimonials

We have been extremely happy with the professional service provided by New Directions. We have used New Directions for all our Teaching and TA requirements over the past four years and have received nothing but the best service from them.

The staff are always friendly and extremely helpful and always easily accessible at all times. They are very familiar with the Teachers that have provided cover in the past for us and make every effort to maintain continuity of the ‘same familiar faces’ for us. In addition to this they deal extremely well with the pressure and short notice placed upon them and always manage to keep a sense of humour.

We are extremely happy with the service we receive and would have no hesitation in recommending their services to anyone.

June Harris, Cwmnedd Primary School

Ysgol Gyfun Gymraeg Glantaf had used the services of New Directions Ltd for a number of years before I took over responsibility for the administration of supply cover in January 2014. The service provided by Siân and her small team has been consistently exemplary. The high standard of Siân’s performance was the deciding factor in our having the confidence to place all of our supply work in her hands. Siân goes the extra mile to ensure that our school’s needs are met. She is always positive and professional and always provides efficient and effective support to our school in all circumstances. She is an asset to the company.

Gareth Jones – Ysgol Gyfun Glantaf

The School would like to thank New Directions and their staff and especially Kelly, our Account Manager for the excellent service that St. Joseph’s receives.

We are able to contact Kelly at any time, even out of hours and make arrangements for whatever cover is needed.

The calibre of Teachers and Teaching Assistants that has been provided has been of a high standard.

Life is made much easier when we know we can rely on New Directions to meet out relief needs and we have always been very happy with the way the New Direction staff are very friendly, attentive, and professional.

St. Joseph’s Catholic Infant School

Kelly has been my link for supply Teaching Assistant bookings for a number of years and I have always found her to be very professional and efficient at all times.  Her communication is excellent,  she conveys information regarding bookings in a timely manner and she works hard to fulfil extra-ordinary requests i.e. BSL communicator.

On a personal level Kelly has a warm and friendly manner and is a pleasure to deal with.

Llangyfelach Primary School – Heather Akerman

Ty Gwyn Special School use New Directions to support us with managing staff cover. We use New Directions due to care that is taken in matching high quality staff to the particular needs of our school. The service is provided efficiently and reliably so that we can always be confident our staff cover needs will be met.

Jamie Brotherton

Acting Assistant Head

Ty Gwyn School

As a school we have used New Directions for a number of years. We find their electronic systems for booking and payment simple and easy to manage. The personal service that they provide is excellent and we work closely with members of their team who we trust to carefully match their staff to our needs and requirements.

Mrs Drogan

Headteacher

Allensbank Primary

Since my earliest dealings with New Directions last year when I began my post as Acting Headteacher at Ysgol Llechyfedach, my dedicated account manager has more often than not been dealing with my requests for supply cover. During this time I have built up a rapport with my account manager over the phone and am reassured that she understands and appreciates what the schools requirements and needs are when it comes to effective supply cover.

My account manager is always pleasant, polite and friendly to deal with. She has always made a tireless effort to find someone suitable for cover, sometimes at short notice. She has also worked hard to secure some recent longer term covers at our school, staying on late at times to ensure that the placements were confirmed.

Because of my account managers openness and reliability, my first port of call for supply teachers is always New Directions, and we currently have three members of staff (1 teacher, 2 class assistants) at Llechyfedach until the end of term who have all been found for us by our account manager.

I look forward to working again with our account manager during the future weeks and months and would recommend New Directions to other headteachers.

Ysgol Llechyfedach

I would like to say that I am extremely happy with you acting as our account manager. I feel confident in your ability to provide the service I expect and am pleased with how we have worked together over the past few months. You are thorough, polite, helpful and a pleasure to work with.

I would like to think you will continue to be the account manager for Ysgol y Grango and look forward to working with you in the future.

Ysgol Y Grango