School Testimonials

I have found New Directions to be a reliable service for providing teacher and support staff cover. I have been able to phone the company on short notice and supply cover has always been available. I know I can get hold of my account manager personally if needed, and she ensures the school has personnel details of the cover in place. She is keen to receive feedback on the staff she sends into schools for their on going professional development. I trust New Directions to provide professional standards in the staff they send into schools and have always found the service quick and efficient.

Ysgol Gellifor & Ysgol Bryn Clwyd – Testimonial

We have used New Directions for the last 3-5 years. The convenience of using New Directions saves so much stress, knowing that every teacher we use for supply has an up-to-date CRB/DBS check gives us peace of mind.

We have an excellent relationship with our account manager Rachel. She always endeavours to fulfil our requirements even when I have given her very short notice. She is friendly, reliable and honest and always provides us with suitable staff. Rachel has an excellent sense of humour and can always cheer me up. We look forward to her occasional school visits.

Sue, Secretary, Deri View Primary School

Our school used New Directions on 6 occasions during the school year 2014/15.

When we phoned our request was dealt with promptly and professionally.

When we requested a certain teacher for continuity this was treated with respect and we were able to have the teacher we wanted.

The 2 teaching staff that we have had from New Directions offered good quality teaching and were at a sensible cost.

Ysgol Dyffren Iau Llandegla Testimonial

When we had a teaching assistant telephone in sick late one morning we contacted our account manager to arrange cover. As always she was very helpful and promised to call back as soon as she was able to find a suitable member of staff. We use New Directions as our first point of contact as the staff are always efficient, helpful and friendly and endeavour to resolve our staffing issues as soon as possible. She is especially friendly and knowledgeable and is certainly one of the main reasons that we use New Directions,

Ysgol Llanbedr – Testimonial

I have been very pleased and impressed with the level of personalised and professional service received from my Account Manager Greg. It has been an efficient, friendly and personal service which is reflected across the team. Greg has made every effort to get to know our school personally and to understand the particular skill set needed to work here. Our needs have been met even at short notice. Greg has even gone that extra mile in attending school based activities and supporting us via twitter.

Lansdowne Primary – Michelle Kinsey

Over the period of time that I have been in contact with my Kathryn regarding cover, I have found her to be professional, extremely helpful and always willing to support our school.

Kathryn always listens to concerns and feedback on the candidates and acts appropriately.  It is very important to build a good customer relationship and Kathryn has managed to do this with our school.

Whatever time I telephone New Directions throughout the day, nothing is ever too much trouble, and Kathryn will be honest if there is no supply available, instead of giving false impressions.

I look forward to carrying on our relationship with New Directions and Kathryn.

Angie Hardwell, Business Manager, St Josephs Catholic High School, Wrexham

As a school, we have contact with Kathryn on virtually a daily basis and are very happy with the service she provides. She is courteous and very efficient and this means we are able to depend on the services offered by New Directions as a result of her work with the school.

Sioned, PA to Head Teacher, Llanfyllin High School

I would like to say that as the administrator of a large primary school, the service that New Directions offer is first class.

Our previous Headteacher, who came to us from Swansea, had used New Directions and although we had used them for some supply cover they were not the main agency we would approach.

She asked me to make them the first point of contact when I was booking teachers and teaching assistants. This I have done and I must admit that the service we receive is excellent.

Staff are always very friendly but professional. Their help in finding supply teachers and teaching assistants, sometimes at very short notice, is very much appreciated.

The email confirmation we receive is very useful as our diary can then be updated with teacher names.

I would have no hesitation in recommending New Directions to other schools.

Grangetown Primary School, Sian Phillips