School Testimonials

It is with great pleasure I am writing this letter to provide a reference for my account manager.
I have found New Directions invaluable and professional thanks to my account manager, before I enrolled with New Directions I was unemployed for 6 months due to redundancy resulting in having no self confidence and focus. I was provided with excellent step by step support and provided constant work from the moment I had joined. Her communication is very polite and understanding, also never failed to return my calls or answer any queries I may have. My account manager also makes sure I’m matched for each school with providing me all necessary information about schools and my requests are always met. New Directions has given me self confidence back and reassurance, I feel as though alot of this is down to my account manager an her excellent support I had received during my difficult time.

Marie – Candidate

It is my great pleasure to write this letter of recommendation for my Account Manager.  I have had the pleasure of viewing my Account Managers professional development over the past 7 months and I can state with confidence that she is an extremely motivated and responsible person with a high degree of integrity.  As such, she is one of the main reasons myself and the school decided to return to New Directions.

I have found her an adept communicator with strong leadership qualities.  My Account Manager has demonstrated the ability to manage multiple tasks and accomplish goals efficiently.  I believe that she will have great success in her future endeavors.

I fell she always displays a responsible attitude toward her work and seems to demand a great deal of herself to ensure that she performs any task professionally.  I’ve only known her since November last year, but I feel she is someone I can always trust.  She is always there for me at the end of a telephone and has helped me through some tough situations.  We wouldn’t really use any another agency company.

School Testimonial

I’ve always found my Account Manager very helpful and amenable. She has gone out of her way to solve our many problems with staffing this year and is truthful if there is a shortage in a subject, which to me is important. Over the months I think we have built up a good working relationship.

School Testimonial

We have been with New Directions for a number of years because of their excellent customer care provided. During this time their service has been reliable and efficient. We have been able to liaise with staff to arrange both short and long term cover and are the team is very evaluative in responding to feedback. Response is generally immediate, even when confronted with very short timescales.

Mr Catris from St Patrick’s R.C Primary, Grangetown, Cardiff

New Directions are very reliable whenever supply cover is needed they always manage to find a suitable candidate.

Our Account Manager is always there to help when needed.  She also keeps in regular contact with the school.

In addition, all of the supply teachers who have worked at the school are very good.

I would most certainly recommend New Directions.

Marie, Secretary, Ysgol Gynradd Bro Sannan, Caerphilly

Working for New Directions has given me greater insight into working with a range of different schools in the area. They are reliable efficient and supportive and I recommend them. My accounts manager is fantastic. She ensures I get every opportunity of work and informs me of every step, via email text and phone. My Account Manager updates my time sheets on my online portal and replies to queries and questions straight away. She is extremely efficient organised and approachable. I can rely on her for work everyday and she is always looking for new opportunities.

Bianca HLTA Swansea

I cannot thank my account manager and the Team at New Directions enough for a superb service. Throughout the school terms my account manager has been more than helpful, despite the fact that our planning and needs change last minute and daily. I would have been tearing my hair out had it not been for the professionalism shown by all the New Direction staff I have encountered.

When we come to delivery of service, my account manager and the Team are invaluable, finding me the right member of staff for the right session, matching skills and availability to ensure continuity for our children and parents.

I would like to add that my account manager’s speedy reply to emails and telephone calls plus her ability to sort out every problems that arose, meant that there was someone I could rely on and make contact with immediately. Her wealth of knowledge with regards to staff ‘on her books’ made each panicked phone call reassuring.

I am so grateful on behalf of Flying Start Cardiff I would like to thank my account manager and her team for the excellent service we’ve received and would unreservedly recommend New Directions to anyone.

Caroline, Flying Start Cardiff

Thank you for your professionalism and always accomodating me in many different settings, through going to these schools I have gained a lot of experience which has opened doors .

You are very reliable, friendly and helpful and I feel that I am valued for my qualifications and experiences

Tessa – Llanelli Teaching Assistant