School Testimonials

Thank You New Directions for being very committed to sending the right candidate at all times. This has had a positive reflection on our school and pupils. We can always rely on New Directions to deliver supply as and when we need them and at the shortest notice possible.

Great team work from all the staff!

Linda, St Francis Primary

We work with a dedicated account manager at New Directions. We find that he has excellent communication, keeps in touch but does not over pester! He is always helpful and has a good understanding of the needs of the school. In addition to this, he is always honest about the company’s ability to meet the school needs.

We have found that the service is always reliable and our Account Manager has forged good relationships with the school. Visits are always productive and innovative schemes like the cash back have proved popular with the Finance Manager!

All staff at New Directions have proved to be very personable and helpful. They have good telephone manner and professional attitudes and as a reault we would definitely reccomend New Directions.

Ann Kelly, Duffryn HS

Our problems are usually of an urgent nature with very little notice given. We started to use New Directions as we had been badly let down by other supply agencies. I have been using New Directions for at least the last three years and have always found them to be reliable. Our teachers report that the quality of supply teachers is good and they have been pleased to see that, generally, marking is completed before the supply teacher leaves. Our account manager is exceptionally helpful and always cheerful and friendly – even on the odd occasion I have had to cancel supply cover at short notice. I cannot think of a time when she has not been able to provide us with a top quality supply teacher.

If I had to describe New Directions in three words they would be – Reliable, Efficient and Friendly.

Testimonial from a Wirral Primary School

I have taken on the cover in Cardiff High School to enable our regular Cover Manager to undertake examination Duties. My Account Manager has provided an excellent support. He has kept in touch with me on a daily basis, to ensure I have adequate staff and his cheerful, can-do attitude has been much appreciated. I can honestly say that I have probably used staff from New Directions more often than other agencies as a direct result of his helpful attitude and efficiency. As a novice to this role (I am normally the school business manager) his advice and guidance has been invaluable. I have to say the highlight of working with New Directions is that their staff on the whole have been efficient and reliable and when there have been “urgent” requirements or any difficulties they have acted quickly and efficiently to ensure the school didn’t suffer.

D.Macho, Cover Manager, Cardiff

I would just like to say that I am very grateful to you for all the hard work and effort you put in to ensure that when TA supply cover is required at Pentrechwyth Primary School, either for short term or long term placements, it is provided to the best of your ability – even where your staffing levels can prove an issue.

You have always taken into account the feedback that I have provided as a HT regarding the cover that you have put in place and honoured this where there has been occasions where I may not want a member of staff to return or more importantly where a TA cover has excelled and I would like them to be our first option.

I know that I can phone you at any time to discuss possible cover options particularly when I require more long term TA cover – you have always been open and honest about the experiences and qualifications that the TAs you currently employ have and whether you feel they would be appropriate for my school. This is always much appreciated.

I feel we have a very good working relationship and know that I can rely on you to provide the cover I need when it is needed. I have always received a very good service from yourself and where I have raised issues they have been resolved.

Allison, Headteacher Swansea

When I have to call my account manager to arrange supply cover for Ysgol Heol Goffa I know that she fully understands our needs as a school, which are many and complex, the staff she sends to school are suited to the role they are needed to fill, which in our case is extremely important as the “wrong” person can be more of a hindrance than a help. Finding supply cover, especially at short notice, can be stressful but my account manager is always helpful and positive in her approach and I come off the phone feeling confident that she will do her best to meet our needs.

Alex – Deputy Head – Heol Goffa

In our school we have a child with additional learning needs, New Directions were able to provide a suitably qualified Teaching Assistant who specialised in working with children with additional needs. We have used New Directions for several years now and have never been let down by them or the quality of teaching staff. We can always rely on New Directions to provide excellent supply staff. Our account manager is always at the end of a phone call whether we call first thing of a morning or a Friday evening! Is always cheerful and helpful.

Sum up New Directions in 3 words…
Friendly, Efficient, Reliable

Testimonial from Brookdale Primary, Wirral

My point of contact is a professional and empathetic Account Manager who truly cares for the welfare of her workers which in turn makes her very approachable when talking about any queries. She does everything to get you the appropriate work that harnesses the skills that you already have, especially for myself with the interest I have in learning disabilities. New Directions as a whole is excellent in regards to the opportunities you receive with training which prepares you for the scenarios seen in the classroom. In turn this makes you more confident when going into the work place. Overall New Directions and especially my Account Manager has made the transition from being a recent graduate from University to supply work smooth and enjoyable while gaining valuable experiences.

Rhian – TA – Swansea