Testimonials

As a school we have been working with New Directions for over 3 years. Our point of contact, Gemma, has remained unchanged for the last few years which is very important to us. She understands our needs, matches appropriate staff and has never let us down with providing cover. Any problems we have experienced have been quickly addressed and rectified. The consistently of a very good Account Manager has ensured we have stayed with New Directions.

I would definitely recommend New Directions to other schools.

Caerphilly Primary, Head teacher Mrs James

Ty Gwyn Special School use New Directions to support us with managing staff cover. We use New Directions due to care that is taken in matching high quality staff to the particular needs of our school. The service is provided efficiently and reliably so that we can always be confident our staff cover needs will be met.

Jamie Brotherton

Acting Assistant Head

Ty Gwyn School

As a school we have used New Directions for a number of years. We find their electronic systems for booking and payment simple and easy to manage. The personal service that they provide is excellent and we work closely with members of their team who we trust to carefully match their staff to our needs and requirements.

Mrs Drogan

Headteacher

Allensbank Primary

My name is Colin, I started working for New Directions in February 2015. I was interviewed by my Account Manager who took me step by step through the process of joining the company. I was very nervous for my initial position as a Caretaker but my Account Manager always reassured me through text/emails and phone calls, which is part of the reason I have continued my current employment with the company. I have always found her to be Courteous and very professional. I am registered with two other agencies in Cardiff but I would recommend anyone to work for New Directions because in my opinion they are clearly the preferred agency from my experience.

Colin, Caretaker

I have always found my Account Manager to be very approachable and a helpful member of the team. She has always supported me and found me long term positions since I registered with New Directions in 2014. Over the years I have had regular contact with my Account Manager on a daily basis and have always felt very supported by her and the team. She is a very considerate individual, always putting the needs of her candidate and client first. I am very happy with the service I have received from her and always looking forward to working with her.

Asiya, Learning Support Assistant

I am so pleased I went with New Directions supply agency out of all of the other supply agencies as they offer service at a personal level and treat each teacher as an individual.

My account manager has been very helpful and has tried really hard to get me work each and everyday. She doesn’t just try and find me any work she looks at what I need to grow as a teacher and does her very best to help. I was particularly wanting to try all ages including  higher key stage to gain more experience.

My account manager has given me these opportunities and I now feel comfortable in all key stages within primary school. Not only this but she is very understandable and will listen and help whenever I have emailed or phoned. I am always pleased to talk to her and feel very comfortable when I need to ask advice or anything else.

If I was to recommend a friend I would do this without any doubt and recommend my account manager most definitely! She is caring, bubbly and it always feels like she has time to talk and always asks for feedback about my day to help me further. Whenever I have a split day she always makes sure it is do-able so there is no rushing and professionalism at each school is key. The text messages she sends helps a lot and is my main communication and my account manager is always happy to do this. I wouldn’t change this agency and I am so grateful for all the help and support.

Amy, Supply Teacher

I was looking for a new career in Primary school, having worked the past 9 years in a playgroup setting. I saw a job advertised in a local school and phoned up to enquire.

It was straight forward to apply, having spoken to a lady in Wrexham, who arranged an interview for me. I supplied my information on references and my DBS was sorted out.

My experiences with New Directions have been and are still outstanding. Some days and long term placements have been very challenging. I am gaining from working in Early Years all the way though to Year 6 children including Special Needs children which is my passion.

I have and are still achieving good positive results in my work as a teaching assistant, One to one cover for children with different disabilities, ranging form Autism (current work), Severe learning disabilities and ADHD.

Having a new Accounts Manager is making working for New Directions a pleasure. My Account Manager is very polite, friendly and easy to get on with. I feel as if l have known her for years. We have a good relationship on the phone, regarding work that she continues to find me. We discuss with each other the different school roles that become available, and which best suit me in different areas of Flintshire. She gives me good feedback on my work in the primary sector. She has awarded me in October with “Employer of the Month” which l am still greatly honoured to have been achieved. Thank you to once again for all her hard work back in The Wrexham branch. She is a good asset to your company.

To sum up in 3 words – Outstanding, Challenging, Rewarding

Alison, Supply Staff

I have been taking primary school supply work from my account manager since the beginning of October 2015. During this time I have found her to be: helpful, supportive and efficient. She has been understanding, professional and has endeavoured to provide me with suitable employment through New Directions Education.

Andrew- Candidate

From the moment I met my account manager at New Directions, when she interviewed me, I have found her to be extremely professional. At the interview she was careful to check all my paperwork and to find out exactly the kind of work I was looking for. She understood that I could only offer certain days and was very encouraging, assuring me that wouldn’t be a problem.

Since then she has been an excellent account manager, keeping in touch and has offered me as much work as I can do. She has also taken note of the places I prefer to work and those that I have felt didn’t suit me.

I find she is nearly always available to speak with, or phones back without fail if she is out of the office. My online account is always accurate and up to date.

At the same time as being professional and good at what she does, she is also friendly and I feel extremely blessed to have her as my account manager at New Directions.

Janet, Supply Staff