Testimonials

I have been with New Directions for just over a year and my account manager my first point of contact in Wrexham and has worked with me ever since.
On the few occasions I have had queries, usually due to a school amending a booking whilst on site, she has got straight back to me and amended any bookings straight away. She has always kept me informed of any changes or amendment to bookings so that I have all the correct information before going into schools.
I have never contemplated using anyone else because she has been so good with me. Regardless of the query or issue she is on top of it very quickly and keeps me in the loop.

Alistair – Testimonial

My contact in New Directions is a very approachable and friendly account manager. She is very professional when securing bookings and always manages to find the “best fit” for staff and the schools we teach in.

She is always in contact and uses all mediums to contact me and to make sure that I have received the message about forthcoming work.

She also understands when I am not available for work, due to family commitments etc and doesn’t pester or make me feel obliged to take work.

For example, she asked me to work in a school in Prestatyn recently and I accepted the work. However once I had thought about the logistics of getting to the school, which was about an hour away from home. I knew that it would require me having to ask grandparents to step in and sit with my children and get them ready for school; I decided that it would be too difficult to attend work. I phoned her back and explained my situation. She was very understanding and told me not to worry she would find a replacement. I appreciated her understanding and professionalism.

Lindsay – Testimonial

Thank you to all the girls at the office, I could not have been as successful without you all; I appreciate all the hard work you have done for me all year round, your understanding and always looking out for me. It has been a fantastic year and I was able to get out what I needed from it; I can now only hope I will become a successful fully qualified teacher. Once again I cannot thank you all enough.

Joe, Cover Supervisor, Liverpool

I have been using New directions for over a year. Whenever I have required supply teachers, even at very short notice my account manager has always been approachable, polite, thorough and obliging.
She has actively worked to ensure we have the best value for our supply teachers.
She has always listened carefully to any concerns we have had regarding supply teachers and where possible has provided requested named supply teachers.
Her willingness to support schools shines through.

Ysgol Carrog & Ysgol Caer Drewyn Testimonial

Can I take this opportunity to thank the staff in your office for all the help I get when I require supply teachers. They are always pleasant when they answer the phone, and will try their best to accommodate the supply teachers I ask for by name. All the supply teachers are of a high standard and fit in well with our school staff. Over the past few years you have been our first choice because of your rates and readiness to help. I wish everyone the very best.

Ysgol Ffordd Dyffren – Testimonial

I have always found my Account Manager to be polite, friendly, warm, professional and helpful. I usually talk to her on the telephone at least three times a week regarding work and bookings. She always keeps me busy, and for this I am very grateful.

When any issues have arose, she has always dealt with them swiftly and professionally. She always returns my calls and listens to what I have to say. Should an occasion occur on which I ask a question that she can’t answer, she always assures me that she will find out and get back to me; which she does very quickly.

She is always proactive in finding me work, and is a pleasure to deal with and talk to. She is very knowledgeable and always ensures that I am happy with my work, pay and school placements.

Thank you for your hard work. It is much appreciated.

Jonathan, Testimonial

I have found New Directions to be a reliable service for providing teacher and support staff cover. I have been able to phone the company on short notice and supply cover has always been available. I know I can get hold of my account manager personally if needed, and she ensures the school has personnel details of the cover in place. She is keen to receive feedback on the staff she sends into schools for their on going professional development. I trust New Directions to provide professional standards in the staff they send into schools and have always found the service quick and efficient.

Ysgol Gellifor & Ysgol Bryn Clwyd – Testimonial

We have used New Directions for the last 3-5 years. The convenience of using New Directions saves so much stress, knowing that every teacher we use for supply has an up-to-date CRB/DBS check gives us peace of mind.

We have an excellent relationship with our account manager Rachel. She always endeavours to fulfil our requirements even when I have given her very short notice. She is friendly, reliable and honest and always provides us with suitable staff. Rachel has an excellent sense of humour and can always cheer me up. We look forward to her occasional school visits.

Sue, Secretary, Deri View Primary School

Our school used New Directions on 6 occasions during the school year 2014/15.

When we phoned our request was dealt with promptly and professionally.

When we requested a certain teacher for continuity this was treated with respect and we were able to have the teacher we wanted.

The 2 teaching staff that we have had from New Directions offered good quality teaching and were at a sensible cost.

Ysgol Dyffren Iau Llandegla Testimonial