Testimonials

I frequently contact my Account Manager, as I work in various different places. Due to this ongoing communication she knows my preferences where I enjoy working and due to this it makes both our jobs far easier.  She works hard to find me suitable work and I work my hard in response for New Directions and my Account Manager.

My highlight  has been experiencing different types of work, when leaving a long term placement I worked in various other places and have therefore experienced different aspects of the job title.  This helps me to establish where I want to be going forward with New Directions.

I have a good relationship with my Account Manager, but due to this she passes my name to other areas for work, so have visited places in Pontypridd areas to Bridgend areas, helping where I can. Again this opens up new doors and new experiences. There seems to be a new opportunity every day and I’m grateful for this! I would recommend New Directions.

Carly, Classroom Assistant, Cardiff

My account manager is the easiest person to talk to. She will take the time to call me rather than just send an email. I know she is only a phone call away if I have any concerns. I appreciate her passing on the positive assessments I receive from the headteacher of my current placement. I am so glad I joined this agency, I am working in my dream job and they have given me so many opportunities to increase my education and skills with the training courses they provide. I would and have recommended them to friends.

Claire, Teaching Assistant, Cardiff

I have been working for New Directions for four months now and I am very pleased with the personal treatment I have received from my account manager. She has been very good at placing me in schools where she knows my skills will be of benefit and gives me regular feedback about how I am doing. I enjoy the variety of experiences I have encountered in the schools that I work at such as special needs and a catholic school. It is very good experience. Where possible my account manager always lets me know about a placement in advance and she will regularly check in to see how I am getting on and I will e mail with updates if we have not spoken for a while.

Rebecca – Candidate

I’ve recently started back with New Directions in March where I was assigned a new account manager. My account manager helped to make my registration extremely quick and easy, providing me with all the forms and information I needed to send back to New Directions, where I was able to send it back on the same day.
She has fantastic professional approach to work, and goes the extra mile to make sure messages are passed on even after work hours to me. This level of care has made me feel well looked after, supported and valued.
Thank you. ☺

Shammy – Candidate

I joined New Directions in December 2015, during this time I have always found my account manager very polite and helpful. She has always strived to find suitable teaching work across Wrexham and Flintshire in advance.
I find my account very personable and will always go the extra mile for you.

Chanelle- Candidate

They’re a bunch of friendly people who are always willing to help when I call them and sort out any questions/issues I have straight away without any hesitation. They always give enough notice to me to get to the schools I will be signed in.

My highlight of working with New Directions is that they gave me the opportunity to work with children in different primary schools and I would recommend New Directions.

Working in schools has given me such a huge confidence boost since I started that I feel I can do and help out more.

Edvard, Learning Support Assistant, Cardiff

I have worked for just under a year with New Directions.  The point of contact has been very welcoming and very professional. My Account Manager has been great to work with and will always contact me regarding how a school was. He makes me feel at ease working with new directions. I am happy with everything to do with this company.

The highlight of working with New Directions has been being given the opportunity to attend courses and to work in various of schools.

Laura – LSA Rhondda Cynon Taff

Since working for New Directions I have had the pleasure of having a fantastic account manager. This Lady has gone above and beyond her role to give me assistance, firstly whilst registering and finding a suitable placement and secondly with personnal matters that affected my ability to commit to full time employment. She has kept in contact with me throughout my employment at Queensferry Primary school and has made me feel I can contact her over any issues that may arise during my placement. She has assisted me with payroll matters and supported me with my role as a one to one with a child that has sevre behavioural problems. This placement has been very challenging to say the least however with my account managers support I am enjoying my placement and looking forward to further opportunities through New Directions.

Ellie – Candidate

My Account manager is friendly, professional and a pleasure to work with. She communicates well and makes me feel at ease when I have any questions. She is supportive and quickly replies to any queries that I have.

I have worked with New Directions for one year. The website portal is easy to use. The team sort out any queries quickly and efficiently. The courses that New Directions offer have also been interesting and beneficial.

Karen, Level 3, Nelson