Testimonials

I have worked with New Directions for around 3 years doing day to day supply work, I would recommend New Directions Educations as I have been given opportunities to try new things.

My account manager is fantastic! She is helpful, approachable and I feel like I have a connection with her. She is an asset and I think she’s fabulous. My experience of working with New Directions has been so much better since I have had my account manager, she knows what work I am looking for and which schools I enjoy going to. She always gives me great feedback which is lovely to hear, I look forward to September and working with her again.

Emma, Learning Support Assistant, Merthyr Tydfil

Communication with New Directions has always been professional with their friendly staff. I’d highly recommend working with them.

I’ve worked with New Directions for 5 years and have always been offered regular placements at local schools convenient for me. I’ve had some long term placements and shorter term roles allowing me varied experience.

Jeanette, Level 3, Newbridge

My Account Manager is excellent at her job. She has always been extremely friendly, approachable and understanding. I am kept up-to-date when required but left to get on with my job without interruption at other times. The service provided is excellent both by my Account Manager and the ALN team and they are a credit to the company.

The highlight of working with New Directions has been the amount of work that they have been able to provide. They have accommodated my preferences and have made working for them extremely easy and enjoyable.

Danielle, Level 3, Abercarn

I have worked for New Directions for 3 years. My relationship with my Account Manager is fantastic – she is always available and has always been able to allocate work my way, even when I changed from part time to full time. She also makes me aware of any training courses available.

My Account Manager and the ALN team are very professional and I always feel at ease when talking to any of them. They are all very supportive. They have given me confidence to challenge new opportunities such as one to one work, which I now thoroughly enjoy and have gained a lot of experience and knowledge.

I would highly recommend working for New Directions. They are very professional, supportive and offer a huge range of work and training opportunities.

Joanne, Level 3, Caerphilly

My relationship with my point of contact within New Directions is excellent. Communication is second to none, both phone call and text. My Account Manager has been extremely helpful during my few months with New Directions. Always there to offer help and advice when needed. Finding me suitable work for the hours I required. I was lucky enough to get a long term position straight away.

My highlight, so far, while working with New Directions has been my long term placement. New Directions found me a local part time placement in a fabulous school and I have enjoyed my time there. I look forward to many more years with New Directions.

Victoria, Level 3, Hengoed

I have worked with New Directions Education for around a year and I would recommend them for a number of different reasons.  The entire ALN Team are efficient, friendly and I am treated with an informal approach makes me feel part of the team. It’s a tightly run ship and everyone works to help out.  The team make me feel like a valued member of staff and I’m always treated with dignity and respect. In my experience this treatment has not always been the case when working with other agencies, but at New Directions I know I’m a priority, not just another name on the books.

I have 2 account managers as I work in Caerphilly and Merthyr. In the beginning  I was a little nervous as I  didn’t have confidence in my abilities to get regular work despite having plenty of experience. I had no need to worry, as both Account Managers have gotten me regular bookings, I have not been out of work once! My Account Managers have great knowledge of the areas and Schools they are working with, they’re so reassuring and have put my mind at ease at times where I’ve attended a number of day to day bookings.

My Account Managers have been the best advocates for me, and I couldn’t ask for more!

Debbie, Learning Support Assistant, Bargoed

I have worked with New Directions for a year and I believe the relationship with my Account Manager is very positive. He is very pleasant on the phone and comes across as reassuring, he is very reliable and open, he has informed me when my placements have been positive and gives me constructive feedback. He keeps in regular contact and makes working with New Directions very satisfying.

The highlight of working at New Directions has been being placed in a school and being employed every working day of the week.

Daniel – Learning Support Assistant – Rhondda Cynon Taff

I’ve worked with my Account Manager for the last two years, where she has been highly professional at all times whilst maintaining a friendly demeanour. Over my professional career I’ve dealt with a number of reps where my Account Manager stands out head and shoulders above the rest. She cares about placing you in the right role with the right school through a combination of experience, insight and clear communication. My Account Manager’s honesty and integrity are also an integral part of why I’m happy to work with her.

Marc, Learning Support Assistant, Risca

The contact between you as a client and the New Directions team is easy and very efficient! Registration was done quickly and in an extremely friendly and informative manner. Having long term employment in the same school and the relaxed communication between myself and the team has been the highlight.

Keri, Higher Level Teaching Assistant, Blackwood