Testimonials

Working with New Directions has been a totally professional experience. All the staff are excellent and I have been given assignments whenever I am available and the support is fantastic.

My Account Manager Sian always tries her very best to find the right placements for me within local Welsh Language schools.  I was excited about taking this step and am enjoying it greatly. I can’t recommend New Directions highly enough.

Lynda – LSA – Welsh Language – Caerphilly

I have had a really great experience working for New Directions. I always receive frequent communication even if it’s just a phone call or text to see how my week is going and or to check in and make sure that I’m enjoying my current position. My Account Manager is extremely reliable and available whenever I need anything. Sian is so easy to talk to and always friendly! I couldn’t ask for a better relationship in this respect. I am continuing to enjoy my placements with a highlight for me being that I have been getting to work in many different environments allowing me to grow my self confidence through doing this. I would definitely recommend New Directions.

Shauna – Welsh Language LSA Rhondda Cynon Taf

Account Manager Name: Laura

Candidate Length of time working with New Directions: 0-1 year

Description of relationship with New Directions point of contact: My point of contact communicates regularly with me and is always helpful and gives me good advice.

Highlight of working with New Directions: My highlight so far has been getting a full time placement for a few weeks.

Would recommend New Directions? : Yes

Additional comments about New Directions:

Very professional company, with a very good reputation.

Wendy, Learning Support Assistant, Caerphilly

My account manager Rebecca, is absolutely fantastic! Rebecca always contacts me to let me know what’s going on and is so understanding. She contacts me regularly through texts, emails and phone calls. She’s brilliant! If I have any concerns or worries I know I know I can get in contact with her easily. I have been working with New Directions since 2014. The highlight of working with New Directions has been working in a variety of schools, flexibly, allowing me to fit in work around University.

I would recommend New Directions!

Sophie, Supply Staff

My account managers are Rebecca and Chris and I have worked with New Directions since 2011.

My relationship with Becky is amazing. I have not always been given work by Becky but in the last year or so that I have my experience of working with the agency has improved incredibly. She is very good with communication and keeps me up to date with everything, even if it’s just a call to say that she is still looking for work for me for that week. She is much more friendly than any other person I have worked for before and makes me feel at ease when speaking to her. She does not pressure me into taking on any work that I don’t feel comfortable with and is not abrupt if I turn work down. She is very reliable and if I have any issues or queries, I feel comfortable talking to her if I am not happy with something, which, I have not always felt. She is in regular contact and is very informative whenever she rings me.

The highlight of working with New Directions for me has definitely got to be the amount of experience I have gained and all the wonderful schools I have had the pleasure of working in. I have learned a lot about myself and a lot about how to be a better LSA. I feel I am improving everyday. Although I am yet to find full time employment, I have had several long term roles in schools that I have loved and am happy to go back to whenever they need me. Even though I attended university for three years and gained the qualifications, I feel that I have only really built and developed my skills since being part of New Directions where I have had the opportunity to go out and use what I have learned in a working environment.

I would recommend New Directions!

Jessica, Supply Staff

My account manager is Rebecca Kelley and I have worked with New Directions for just under a year. Rebecca is very friendly and open, she always asks how my placements are. She regularly calls me, even if there is no work available. The highlight of working with New Directions has been meeting and getting to know fellow professionals and children. I would recommend New Directions.

Teresa, Supply Staff

My account manager is Rebecca, and I have worked with New Directions for just under a year. I have found Rebecca very reliable, easy to contact and helpful. The highlight of working with New Directions is that they find work best suited to you as an individual. The team at New Directions are friendly, accommodating and it’s easy contact the them.

Karyn, Supply Staff

Both contacts I have with New Directions for teaching assistant bookings, Dominic, and teachers, Shannon, are extremely professional, very friendly and a pleasure to do business with.

It’s great knowing that when I make a request they will do their best to fulfil my needs with the teachers I want as quickly as possible.
I particularly like the electronic spread sheet that shows the bookings for the following week so that I can check what is booked and what I need to add.

Supply coordinator of a Newport primary

I have been working alongside New Directions since January of this year. My contacts are Dominic and Shannon, both of whom are very approachable, helpful and react quickly to all requests. Communication is well managed and I always find them both very reliable in meeting our needs.

The reliability and good communication is definitely the highlight of working with New Directions.

Secretary, Newport Primary school